Add Shared Devices and Services to a Workspace

Add a phone to a new workspace

When people are at work, they get together in lots of places like lunch rooms, lobbies, and conference rooms. You can set up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen.

The key principle of a Workspaces device is that it is not assigned to a specific user, but rather a physical location, allowing for shared usage.

The devices listed support Webex Calling. While most of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851)
Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)
Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)
Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)
Cisco IP Conference Phone 7832 and 8832

From the customer view in https://admin.webex.com, go to Management > Workspaces, and then click Add Workspace.

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.

A workspace name can't be longer than 30 characters and it can't have %, #, <, >, /, \, and " characters.

Choose Cisco IP Phone and then click Next.

Select the device type from the drop-down list, choose whether you want to register the phone with an activation code (if the option appears) or a MAC address, and then click Next. Keep in mind that if you choose to register the device using an activation code, the code is emailed to the designated administrator for the location.

For Webex Calling, you can only add one shared phone to a Workspace.

For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead.

Assign a Location and Phone Number (determined by the location that you choose), and then click Save. You also have the option of assigning an extension.

Create a Workspace and Add Services for a Webex Room Device or a Cisco Webex Board

1	From the customer view in https://admin.webex.com, go to Management > Workspaces, and then click Add Workspace.
2	Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.
3	Choose Cisco Webex Rooms device, and then click Next. You can only have one type of device in a single space. For example, you can add multiple Webex Room Devices or a Webex Board, but not a combination of the two. The exception is Companion Mode, where you can have one Webex Board and one Room Series device in a Workspace.
4	Choose a call service to assign to devices in the workspace and click Next: Call on Webex (1:1 call, non-PSTN) (default)—For Webex App app and SIP address calling. Cisco Webex Calling—Add PSTN service to the device in the Workspace through the Webex Calling service—depending on your deployment, the PSTN service may come from a local gateway on the premises, through the PSTN the Service Provider bundled, or through a cloud connected PSTN (CCP) provider. Assign a phone number and extension to the device, and then click Next. For more information about the PSTN options, see PSTN Connectivity in the data sheet. Hybrid Calling—To use call service (PSTN access or internal extension access) through your on-premises call control. Unified CM provides the phone number or extension for the devices in the place. If you chose Hybrid Calling, enter the Unified CM mail ID for the account that you created earlier. Then download the Device Connector to synchronize the Unified CM configurations to the cloud. Then click Next. For more information, see the Deployment Guide for Hybrid Calling for Cisco Webex Devices.
5	(Optional) Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device and click Next. Then select calendar service from the drop-down menu and add Email Address and select Resource Group. Enter or paste the email address of the room device. This is the email address that will be used to schedule meetings: For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). See About calendar resources (rooms, etc) for more information. For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. See Create and Manage Room Mailboxes for more information. This option requires the Hybrid Calendar. To configure the service, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.
6	(Optional) Toggle on device hosted meetings so people can host instant Webex meetings on Cisco cloud-registered video devices, and then select the Webex site to use.
7	Click Next, and then activate the device with the code provided.

Create a Workspace and Add Services for a Webex Share

Before you can use your Webex Share, you associate the device to a physical location.

1	From the customer view in https://admin.webex.com, go to Management > Workspaces, and click Add Workspace.
2	Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.
3	Choose Cisco Webex Rooms device, and click Next. You can only have one type of device in a single space. For example, you can add up to 10 desk phones to a lobby or a single Webex Room Device, but not a combination of the two.
4	Choose Call on Webex (1:1 call, non-PSTN) (default). Although a call service doesn't apply to Webex Share, select the default to move to the next step.
5	(Optional) Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device, and then click Next.
6	If you toggled on the calendar service, enter or paste the email address of the calendar mailbox for the room device. This is the email address that is used to schedule meetings. For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox.
7	Click Next, and generate your Activation code. If you use certificates, then deploy the certificate to your Webex Share before activating it.

Delete a workspace

From the customer view in https://admin.webex.com, go to Management > Workspaces.

Click in the Actions column beside the workspace(s) that you'd like to delete.

Select Delete and confirm the action in the pop-up window.

If you're deleting a workspace assigned an MPP phone, when the workspace is deleted, the phone is also deleted and a factory reset is performed on the phone to clear any existing configuration. This only applies if the phone is online. If the phone is offline or can't be contacted, you should manually factory reset it before re-use. Learn how to manually factory reset a device in Factory reset your Webex Calling multi-platform phones. After the factory reset, the phone returns to its Activation Code screen.