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Webex Meetings Suite System Requirements

Here's what you need to know about the requirements to join and host meetings. We've put together information about minimum browser and OS requirements, supported email applications, and supported languages.

Operating System and Browser Support for the Webex Meetings Suite

Supported Operating Systems

Windows

  • Windows 7 32-bit/64-bit

  • Windows 8 32-bit/64-bit

  • Windows 8.1 32-bit/64-bit

  • Windows Server 2008 64-bit

  • Windows Server 2008 R2 64-bit

  • Windows 10

  • Windows 10 Enterprise LTSB

Notes:

  • Windows OS support on Microsoft Surface Pro is supported.

  • Each Webex Meetings monthly release is tested and certified against the current preview of monthly rollup and all semi-annual Windows 10 releases.

  • Webex Meetings supports Windows Server 2012 R2 and 2016 with limitation that, for Webex meetings, Productivity Tools, and the desktop application, if a user doesn't have administrator privileges, then an administrator is required to install the Webex Meetings applications and Productivity Tools.

Mac OS X

  • 10.13

  • 10.14

  • 10.15

Notes:

  • FedRAMP-compliant Webex Meetings sites require Mac OS 10.13 or later.

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since Webex Meetings previously relied on the Java browser plugin to download the meeting application for first-time users, users without Java installed found it difficult to join a meeting. The dependency on Java was removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.


    Webex Support is an exception, and is still dependent on Java. Mac users can still download and install Java to use Webex Support.

  • When you start or join an event using Webex Events for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed Webex, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.

  • The following Webex services are available:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Webex Support

Linux (Web App) (32-bit/64-bit)

  • Ubutuntu 14.x or later

  • OpenSuSE 13.x or later

  • Fedora 18 or later

  • Red Hat 6 or later

  • Debian 8.x or later

The following Webex services are available for Linux on the web app:

  • Webex Meetings

  • Webex Events (attendees)

  • Webex Training (attendees)

Known issues and limitations for Linux on the Webex Meetings web app:

  • In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.

  • Content sharing does not work in Linux versions that use Wayland as their display management system (such as Fedora 25 and later), due to an issue with the WebRTC screen sharing API.

  • Sending and receiving video does not work in Fedora 28 due to an issue with the H.264 codec.

See the Web App Supported Operating Systems and Browsers for more information on the additional features for Linux that are available in the Webex Meetings desktop app.

Linux (Legacy App)

  • Ubuntu 12.x and 14.x (Gnome) (all 32-bit)

  • Red Hat 5, 6 (all 32-bit)

  • Open SuSE 13.1, 13.2 (all 32-bit)

  • Fedora 19, 20 32-bit/64-bit

Notes:

  • Webex video and Personal Room video are only supported on the Webex Meetings Web App.

    The following Webex services are available for Linux on the legacy app:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Remote Support

Chrome OS Support

Support for Google Chrome OS is currently available through the Cisco Webex Meetings Web App (Web-Based meeting client support) and the Webex Meetings Android App (Downloadable meeting client support).

See the Web App Supported Operating Systems and Browsers for more details on what's supported.

The Webex Meetings mobile app (version 11.0 or higher) is supported on all Chrome devices that officially support Android apps, through Google Play.

Minimum System Requirements

Browsers

Windows

  • Internet Explorer 11 (32-bit/64-bit)

  • The Edge browser is supported only for starting and joining meetings, events, training sessions, or support sessions in Webex Meetings, Webex Training, Webex Events, and Webex Support.

  • Mozilla Firefox 52 and later is fully supported in Windows. Firefox 51 and earlier versions are not supported. Users receive a message stating this when they attempt to join or start a meeting with these browser versions.


    Mozilla Firefox ESR is not supported.

  • Chrome latest 32-bit/64-bit


    Win Edge Chromium is supported for all customers, including lockdown customers.

Mac OS X

  • Firefox 52 and later is fully supported in Mac OS X. Firefox 51 and earlier versions are not supported. Users receive a message stating this when they attempt to join or start a meeting with these browser versions.

  • Safari 11 and later

  • Chrome latest 32-bit/64-bit


    Mac Edge Chromium requires Mac Desktop client to be on version 40.1 or later.

Linux (Web App)

  • Linux (32-bit/64-bit)

  • Firefox 48 or later

  • Chrome 65 or later

  • Chromium

  • The following Webex services are available for Linux both on the Legacy App and Web App:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Remote Support


See the Web App Supported Operating Systems and Browsers for more information on the additional features for Linux that are available in the Webex Meetings Web App.

Linux (Legacy App)

  • Firefox 52 and later 32-bit only is supported in Linux using the Java Network Launch Protocol (JNLP). The Linux desktop application does not support Webex Meetings video (CMR) or Personal Rooms. For these cases users are directed to use the Cisco Webex Web App instead.

  • The Webex application can be launched from Chrome on Linux with these limitations:

    • Java must be enabled in Chrome

    • Java 1.6 to 1.8 only is supported. OpenJDK is not supported

    • 32-bit support only

    • Webex video and Personal Room video are only supported on the Webex Meetings Web App.

Windows

  • Intel Dual-Core CPU 2.XX GHz or AMD processor (2 GB of RAM recommended)

  • JavaScript and cookies enabled on browsers

  • Java isn't required for Mozilla Firefox and Google Chrome users.

Webex Training, or Webex Meetings and Webex Events users on WBS39.7 and earlier sites, can use their browser's Java applet. Site administrators can enable this feature in Webex Site Administration or Cisco Webex Control Hub in the Primary client download method section of their Common Site Settings.

If a Webex Meetings or Webex Events user is using the new meeting join flow introduced in the WBS39.8 update, they don't need to use Java or the Java applet.


Modern View must be enabled to use the new join flow introduced in the WBS39.8 update.

Mac OS X

  • Intel CPU-based (2 GB of RAM minimum)

  • JavaScript and cookies enabled on browsers

  • Oracle Java 6 to Oracle Java 8


    Java is needed for the following services:

    • Webex Events

    • Webex Training

    • Webex Support

    • Access Anywhere

    • Remote Access

    • Hands-On Lab

Linux (Legacy App)

  • Intel or AMD x86

  • JavaScript and cookies enabled on browsers

  • Oracle Java 6 to Oracle Java 8, libstdc++ 6.0, GNOME/KDE windowing system


    Java is needed to join as a host for the following services:

    • Webex Events

    • Webex Training

    • Access Anywhere

    • Remote Access

    • Hands-On Lab

  • The following Webex services are available for Linux both on the Legacy App and Web App:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Remote Support

Citrix XenDesktop and XenApp Support

The Webex Meetings applications (Meetings, Training and Events) support Citrix XenDesktop/XenApp 6.5, 7.6, 7.12 and 7.15. TheWebex Meetings Virtual Desktop App can also be used to join video device-enabled meetings.

  • Teleconferencing (Cisco video platform version 1.0, 2.0 and higher)

  • Webex Meetings Audio

  • Document sharing

  • Application and desktop sharing

  • Network-based recording (NBR) and playback

  • File transfer, Chat, Polling, Q&A, Closed Captions, and Notes

  • Cisco Webex Meetings Productivity Tools

  • Cisco Webex Meetings Web App

See Cross-platform Known Issues and Limitations for additional information.

VMware Horizon 7 Support

The Webex Meetings applications (Meetings, Training and Events) support VMware Horizon 7. For the best experience, please use the latest version of Horizon client. TheWebex Meetings Virtual Desktop App can also be used to join video device-enabled meetings.

  • Teleconferencing (Cisco video platform version 1.0, 2.0 and higher)

  • Webex Meetings Audio

  • Document sharing

  • Application and desktop sharing

  • Network-based recording (NBR) and playback

  • File transfer, Chat, Polling, Q&A, Closed Captions, and Notes

  • Cisco Webex Meetings Productivity Tools

See Cross-platform Known Issues and Limitations for additional information.

Language Support


On Mac, localized languages are available for Cisco Webex Meetings only. Cisco Webex Training, Cisco Webex Events, and Cisco Webex Support do not support Mac localized languages.

All four Webex services (Cisco Webex Meetings, Cisco Webex Events, Cisco Webex Training, and Cisco Webex Support) support the following languages:

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Danish

  • Dutch

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean*

  • Portuguese (Brazil)

  • Russian

  • Spanish (European)

  • Spanish (Latin America)

  • Swedish**

  • Turkish


*Korean is not supported in Cisco Webex Events.

**Swedish is not supported in Cisco Webex Events, Cisco Webex Training, and Cisco Webex Support.

System Requirements for CMR Hybrid Meetings

This information applies to Cisco Webex Meetings and Cisco Webex Meetings Productivity Tools.

Your system must meet the following requirements to use the latest version of Cisco Webex Meetings Productivity Tools features for scheduling CMR Hybrid meetings:

  • Cisco TelePresence Management Suite (Cisco TMS) version 15.0

  • Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) version 5.0

Cisco TelePresence Conductor version 4.0 might be required for use with some TelePresence servers.

Cisco Webex Meetings Productivity Tools and Webex Meetings site versions earlier than WBS30 and their corresponding Cisco TMS and Cisco TMSXE versions are supported in specific, tested release sets for CMR Hybrid.

For known issues, refer to Known Issues and Limitations for Cisco Webex Meetings Video.

Web App Supported Operating Systems and Browsers

The following tables list the supported browsers for each supported operating system, and note the supported features for each browser.

Microsoft Windows 7 or Later (32-bit/64-bit)

Feature

Internet Explorer 10 or Later

Edge 25 / EdgeHTML 13

Chrome 65 or Later

Firefox 48 or Later

Start/Join a meeting

Yes

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

Yes

View media files

No

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Yes

Call using a computer

No

Yes (Edge 77.0.235.20 and later)

Yes

Yes

Receive video

No

Yes (Edge 42 and later)

720p, Multiway video

720p, Multiway video

Send video

No

Yes (Edge 42 and later)

Up to 720p

Up to 720p

Share content

No

No

Yes (Chrome 65+)

Yes (Firefox 52+)

Mac OS X 10.13 or Later

Feature

Safari 11.0 or Later

Chrome 65 or Later

Firefox 48 or Later

Start/Join a meeting

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

Yes

Yes

Receive video

720p, Multiway video

720p, Multiway video

720p, Multiway video

Send video

540p

Up to 720p

Up to 720p

Share content

No

Yes (Chrome 65+)

Yes (Firefox 52+)

Chromebook

Feature

Chrome 65 or Later

Start/Join a meeting

Yes

Modern View support

Webex Meetings: Yes

Webex Events and Webex Training: Attendees who join events and training can launch the Web app on Chromebook in Classic View by default.

Switch to the Cisco Webex desktop app

N/A

View shared screen, applications, or files

Yes

View media files

No

View whiteboard and annotation

Yes

Chat

Yes

Telephony (Call-in or Call Me)

Yes

Call back to a video system

Yes

Call using a computer

Yes

Receive video

720p, Multiway video

Send video

Up to 720p

Share Content

Yes (Chrome 65+)

Linux (32-bit/64-bit): Ubutuntu 14.x or later, OpenSuSE 13.x or later, Fedora 18 or later, Red Hat 6 or later, and Debian 8.x or later

Feature

Firefox 48 or later

Chrome 65 or later

Chromium

Start/Join a meeting

Yes

Yes

Yes

Start/Join a Personal Room

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

N/A

N/A

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

Yes

No

Receive video

720p, Multiway video

720p, Multiway video

No

Send video

Up to 720p

Up to 720p

No

Share Content

Yes (Firefox 52+)

Yes (Chrome 65+)

No

Known issues and limitations:

  • In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.

  • Content sharing does not work in Linux versions that use Wayland as their display management system (such as Fedora 25 and later), due to an issue with the WebRTC screen sharing API.

  • Sending and receiving video does not work in Fedora 28 due to an issue with the H.264 codec.

VDI: Citrix XenDesktop 7.6, XenApp7.6, XenApp 7.9/7.12 and 7.15, XenApp6.5, XenApp7.5, XenApp7.6, XenApp 7.12, and VMWare Horizon 7

Feature

Firefox 59 or later

Chrome 65 or later

View whiteboard and annotation

Yes

Yes

View shared screen, applications, or files

Yes

Yes

View media files

No

No

Telephony (Call-in or Call Me)

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Start/Join a meeting

Yes

Yes

Start/Join a Personal Room

Yes

Yes

Share Content

Yes

Yes

Send video

No

No

Receive video

720p, Multiway video

720p, Multiway video

Chat

Yes

Yes

Call using a computer

No*

No*

Call back to a video system

Yes

Yes


Limitations when using web app in VDI environments are as follows:

  • You can receive video, but not send video. This is because the web browsers (Chrome/Firefox) cannot detect Citrix virtual camera devices.

  • * You may experience audio quality issues when using the “Call using computer” option. We recommend using the “Call me”, “Call in”, or “Call my video endpoint” option when using the web app in a VDI environment.

Learn More

Browser Support for Video-Centric Network-Based MP4 Recordings

Video-centric, network-based MP4 recordings are available for meetings and events that are recorded in the cloud in MP4 format.

Internet Explorer 11 and earlier, and browsers earlier than Firefox 58, and Chrome 59 aren't able to display the video-centric MP4 player so recordings play using our online video-centric, network-based recordings player.

Supported Browsers

Windows

  • Chrome 59 and later is supported on Windows 8.1 and Windows 10

  • Latest Edge version on Windows 10

  • Firefox 58 and later is supported on Windows 8.1 and Windows 10

Mac OS X

  • Chrome 59 and later

  • Firefox 58 and later

  • Latest Safari version

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Cross-Platform Feature Support for Services and Platforms

Windows

Mac OS X

Linux

Host meetings

X

X

X

Attend meetings

X

X

X

Join teleconference before host

X

X

X

Attendee ready indicator

X

X

X

Quick Start tab (for inviting and reminding participants)

X

X

Send meeting transcript

X

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes)

X

X

Application sharing and annotation

X

X

X

Desktop sharing and annotation

X

X

X

File and whiteboard sharing and annotation

X

X

X

Remote desktop control

X

X

X

Remote application control

X

X

X

Web browser remote control

X

X

X

Desktop remote control

X

X

X

Microsoft PowerPoint animations and transitions

X

View Only

View Only

Automatically play presentations

X

X

X

Automatically advance presentations

X

X

X

Chat

X

X

X

High-quality video

X

X

view only

High-definition video

X

X

Full-screen video view with high-definition video

X

X

Active-speaker switched video

X

X

X

Offload video processing to GPU

X

X

Multiple monitor support

X

Self view when sending video

X

X

Webex Audio

X

X

X

Third-Party Audio (TSP)

X

X

Personal Conferencing

X

X

X

Integrated Internet phone (VoIP)

X

X

X

Client-side recording (WRF)

X

Network-based recording (ARF)

X

X

X

Stand-alone playback (WRF)


 

The WRF player is not supported for Mac 10.15 and later.

X

X

Stand-alone playback (ARF)

X

X

Playback in browser (WRF/ARF)

X

X

X

Edit recordings (WRF)

X

Polling

X

X

X

Printing

X

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

Basic and Advanced

Basic

Basic

Notes and closed captioning

X

X

X

Customized information tab

X

32-bit and 64-bit Microsoft Outlook integration

X

Windows

Mac OS X

Linux

Host events

X

X

X

Attend events

X

X

X

Join teleconference before host

X

X

X

Quick Start tab (for inviting and reminding participants)

X

X

Attendee ready indicator

X

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)

X

X

Panelists

X

X

X

Q&A

X

X

X

Application sharing and annotation

X

X

X

Desktop sharing and annotation

X

X

X

File and whiteboard sharing and annotation

X

X

X

PowerPoint animations and transitions

X

View Only

View Only

Automatically play presentations

X

X

X

Automatically advance presentations

X

X

X

Chat

X

X

X

High-quality video

X

X

View Only

High-definition video

Full-screen video view with high-quality video

X

X

X

Active-speaker switched video

X

X

X

Offload video processing to GPU

Self view when sending video

X

X

Webex Audio

X

X

X

Third-Party Audio (TSP)

X

Integrated Internet phone (VoIP)

X

X

X

Client-side recording (WRF)

X

Network-based recording (ARF)

X

X

X

Stand-alone playback (WRF)


 

The WRF player is not supported for Mac 10.15 and later.

X

X

Stand-alone playback (ARF)

X

X

Playback in browser (WRF/ARF)

X

X

X

Edit recordings (WRF)

X

Polling

X

X

X

Printing

X

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

Basic and Advanced

Basic

Basic

Customized information tab

X

32-bit and 64-bit Microsoft Outlook integration

X

Windows

Mac OS X

Linux

Host training sessions

X

X

X

Attend training sessions

X

X

X

Join teleconference before host

X

X

X

Attendee ready indicator

X

X

X

Breakout sessions

X

X

X

Hands-on Lab sessions

X

X

Q&A

X

X

X

Quick Start tab (for inviting and reminding participants)

X

X

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)

X

X

Application sharing and antation

X

X

X

Desktop sharing and antation

X

X

X

File and whiteboard sharing and antation

X

X

X

Desktop sharing

X

X

X

Remote application control

X

X

X

File and whiteboard sharing and antation

X

X

X

PowerPoint animations and transitions

X

View Only

View Only

Automatically play presentations

Chat

X

X

X

High-quality video

X

X

View Only

High-definition video

X

X

Full-screen video view with high-quality video

X

X

Active-speaker switched video

X

X

X

Offload video processing to GPU

Self view when sending video

X

X

Webex Audio

X

X

X

Third-Party Audio (TSP)

X

Integrated Internet phone (VoIP)

X

X

X

Client-side recording (WRF)

X

Network-based recording (ARF)

X

X

X

Stand-alone playback (WRF)


 

The WRF player is not supported for Mac 10.15 and later.

X

X

Stand-alone playback (ARF)

X

X

Playback in browser (WRF/ARF)

X

X

X

Edit recordings (WRF)

X

Polling

X

X

X

Offline polling editor

X

Renaming tabs (for file sharing and polls)

X

X

Printing

X

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you to transfer files or folders to and from ather person's computer.)

Basic

Basic

Basic

Multimedia files

X

Floating icon tray

X

X

32-bit and 64-bit Microsoft Outlook integration

X

Windows

Mac OS X

Linux

Host support session

X

X

X

Attend support session

X

X

X

Record sessions

X

Remote computer access

X

X

X

Desktop sharing and annotation

X

X

X

File sharing and annotation

X

Remote print

X

Chat

X

X

X

Reboot remote computer and reconnect (safe mode)

X

Display user system information

X

Limited

Limited

Log on as different user

X

High-quality video

X

High-definition video

Full-screen video view with high-quality video

Yes, but without thumbnails

Active-speaker switched video

Offload video processing to GPU

Self view when sending video

Webex Audio

X

X

X

Third-Party Audio (TSP)

Client-side recording (WRF)

X

Network-based recording (ARF)

X

X

X

Stand-alone playback (WRF)


 

The WRF player is not supported for Mac 10.15 and later.

X

X

Stand-alone playback ARF)

X

X

Playback in browser (WRF/ARF)

X

X

X

Edit recordings (WRF)

X

Integrated Internet phone (VoIP)

X

X

X

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you to transfer files or folders to and from another person's computer.)

Basic and Advanced

Basic

Basic

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Cross-Platform Known Issues and Limitations

This section contains known issues and limitations about the browsers and operating systems supported by Webex Meetings. For information about other known issues, see the individual release notes for each service.

Sharing Files from Personal My Webex Folders

Users can no longer share files from their personal My Webex folders, although all users can upload and share files during a meeting.

Linux 64-bit support

  • 64-bit Linux browsers are supported.

  • Mozilla Firefox 64-bit isn’t supported.

Microsoft Office 2007 support

  • Microsoft Office 2007 may display a security alert stating that the Webex Meetings digital signature is invalid.

  • Users may not be able to share Microsoft PowerPoint files. A workaround for this is to share the device's screen or share the PowerPoint application.

Microsoft Office 2010 support

  • UCF Toolkit isn't supported with Microsoft Office 2010 64-bit.

  • New animations, transitions, and 3D graphics introduced in Microsoft Office 2010 aren't supported.

  • Importing a company address book into the Webex Meetings contacts isn't supported with Microsoft Outlook 2010 64-bit.

Microsoft Office 2013 Support

  • If Microsoft Office 2013 is installed, the following features aren't supported when sharing Microsoft PowerPoint 2013 files:

    • Animations and transitions

    • Embedded video or audio files

    • UCF Toolkit

  • Some custom elements may not be supported in customized Info tabs. We recommend that users validate it to make sure that it display properly during meetings.

  • In a few cases, the following problems might occur:

    • Text and fill colors might be slightly different from the actual colors in a slide.

    • Some graphic elements might be missing from a slide.

    • Fonts might appear blurry on a slide or might be different from the original.

    • The size of shapes might be different from the original.

  • If an object in a Microsoft PowerPoint presentation doesn't display correctly in edit mode, it's automatically removed in Slide Show view; however, the object may continue to display when the file is shared in a meeting.

  • Users can't share password-protected Microsoft PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead.

  • Users can't share Microsoft Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application sharing or desktop sharing features instead.

  • Users can't share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing feature. Use the application sharing or desktop sharing features instead.

Microsoft Office 2016 Support

Microsoft Office 2016 is supported in Webex Meetings for Windows or Mac. However, file sharing Microsoft PowerPoint presentations sometimes cause an error. Also, file sharing multiple Microsoft PowerPoint presentations at one time may cause the app to stop responding.

Windows 2000

Windows 2000 is no longer supported starting in this release. Windows 2000 users may still be able to join meetings, but performance isn’t guaranteed.

Mac OS

  • Mac OS X 10.6 users or earlier are no longer able to connect to meetings.

  • Mac PowerPC users are no longer able to connect to meetings.

  • The Webex Meetings Network Recording Player doesn't support converting recordings to MP4 format on Mac.

  • Multiple monitor support isn’t yet available in Webex Meetings for Mac.

Mozilla Firefox 43 or later

The Webex Meetings Productivity Tools add-on for Mozilla Firefox isn't currently supported for Mozilla Firefox version 43 or later. We recommend that users use Internet Explorer instead.

Citrix XenDesktop and XenApp

For the best experience, Cisco recommends the latest version of the Citrix receiver for both Windows and Mac.

  • XenApp isn’t supported with Webex Support.

  • Due to an architectural limitation of the virtual desktop environment, sending video in Webex Meetings may not work smoothly. In addition, when sending video in a meeting, the frame rate may be low. This results in a less-than-optimal user experience when sending video.

  • Some video file formats (WMV, AVI and MP4) can't be shared in a virtual desktop environment in Webex Meetings due to the XenApp limitations.

  • Remote Access and Access Anywhere aren't supported because these agents are automatically removed by the underlying Citrix platform after the operating system restarts.

  • Hands-On Labs aren't supported.

  • When using the Cisco Webex Meetings Web App in XenApp or XenDesktop, you can receive video, but not send video. This is because web browsers can't detect virtual camera devices in a VDI environment.

  • When using the Cisco Webex Meetings Web App in XenApp or XenDesktop, users may experience audio quality issues when using Call using computer. We recommend using Call me, Call in, or Call using video system when using the web app in a VDI environment.

VMware Horizon 7

  • VMware Horizon isn’t supported with Webex Support.

  • Due to an architectural limitation of the virtual desktop environment, sending video in Webex Meetings may not work smoothly. In addition, when sending video in a meeting, the frame rate may be low. This results in a less-than-optimal user experience when sending video.

  • Remote Access and Access Anywhere aren't supported because these agents are automatically removed by the underlying VMware platform after the operating system restarts.

  • Hands-On Labs aren't supported.

  • When using the Cisco Webex Meetings Web App in VMware Horizon 7, you can receive video, but not send video. This is because web browsers can't detect virtual camera devices in a Horizon environment.

  • When using the Cisco Webex Meetings Web App in VMware Horizon 7, you may experience audio quality issues when using Call using computer. We recommend using Call me, Call in, or Call using video system when using the web app in a Horizon environment.

Mac OS X 10.8 Mountain Lion

When starting or joining a meeting using PAC proxy on Mac OS X 10.8 Mountain Lion, the meeting application crashes. This is an operating system bug that was reported to Apple (Apple bug report # 11844696). The issue was resolved in the Mac OS X 10.8.2 build.

Internet Explorer 10 and 11

The "Enhanced Protected Mode" in Internet Explorer 10 and 11 on the desktop isn't supported. Since this mode offers plugin-free browsing experience, the Webex Meetings add-ons are disabled and ActiveX or Java download methods can be used. Users can still use the temporary folder solution to join a meeting. Alternatively, users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.

Turning on Compatibility View in Internet Explorer on the desktop might cause some Webex Meetings pages to render incorrectly. We recommend that administrators turn off Compatibility View for their site.

Google Chrome

  • Some Google Chrome users can’t access the Chrome Web Store. In this case, theWebex Meetings extension file doesn't automatically install when the users join a meeting. These users are directed to a help page with instructions to manually download and install the extension file.

  • The Webex Meetings extension add-on may not install and instead return an error message. This may be because in-line installation can't be initiated from a pop-up window in Google Chrome. The integration may have to be changed to use a top-level window instead of a pop-up window.

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