The following file extensions are supported for attachments:

.html .mhtml .mht .odt .pdf .pdfxml .rtf .shtml .xps .xml .xhtml .txt .eml .msg .ods .dot .dothtml .dotx .dotm .pot .pothtml .ppthtml .pptmhtml .pptxml .potm .potx .pps .ppam .ppsm .ppsx .pptx .pptm .ppt .pub .pubhtml .pubmhtml .xls .xlshtml .xlthtml .xlt .xlsm .xltx .xltm .xlam .xlsb .xlsx

By default, Chat and Email Attachments option is enabled. To disable, follow these steps:

1

Log in to the Customer Organisation from https://admin.webex.com and navigate to Services > Contact Center > Settings.

2

In the Chat and Email Attachments section, use the toggle button to disable or to re-enable. When this option is disabled, Chat will not provide an option to upload attachments, and incoming Email attachments will get dropped

1

Log in to the Customer Organisation from https://admin.webex.com and navigate to Services > Contact Center > Settings.

2

In the Security Settings section, choose Redact or Drop. By default, Redact is selected.

  • Redact (mask) confidential user information from Chat and Email content.
    Table 1. The following rules are applicable for Redact:

    If

    Then

    1

    Cardholder data is detected in an incoming or outgoing Email (in subject line, body, or attachments)

    • The specific content is redacted for subject line and Email body.

    • The attachments that have cardholder data are dropped.

    • The sender is alerted about the enforced redaction.

    2

    Cardholder data is detected in Chat message (in body or attachments)

    • The content is redacted before it is sent across.

      The updated content appears for both the sender and the receiver.

    • The specifc attachments are dropped.

    • The sender is alerted about the enforced redaction.

  • Drop (block) Chat and Email messages which contain confidential information.
    Table 2. The following rules are applicable for Drop:

    If

    Then

    1

    Cardholder data is detected in an incoming or outgoing Email (in subject line, body, or attachments)

    • The Emails including their attachments are dropped.

    • The sender is alerted about the delivery failure due to content violations.

    2

    Cardholder data is detected in Chat message (in body or attachments)

    • The message and attachments are dropped.

    • The sender is alerted about the enforced drop.

3

To enable the Chat Security Banner feature, use the toggle button.

The following banner message gets displayed: "Do not share personal/confidential information in chat messages or attachments"