The list of countries available in the Country of Operation drop-down list in the Setup wizard is according to the availability of Webex Contact Center in various countries. To review the list of countries where Webex Contact Center is available, see the Geographic Terms and Restrictions section in the Offer Description: Cisco Collaboration Flex Plan Contact Center article.

Based on the Country of Operation that you select on the Contact Center tab in the Setup wizard, the system creates the tenant in the closest data center.

The following table provides the mapping of the Country of Operation to the corresponding data center that is used to create a Webex Contact Center tenant:

No. Country of Operation Data Center
United States
1 Argentina United States
2 Aruba United States
3 Bahamas United States
4 Belize United States
5 Bermuda United States
6 Brazil United States
7 Caymen Islands United States
8 Chile United States
9 Colombia United States
10 Costa Rica United States
11 Curacao United States
12 Dominican Republic United States
13 Ecuador United States
14 El Salvador United States
15 Guatemala United States
16 Honduras United States
17 India United States
18 Jamaica United States
19 Mexico United States
20 Nicaragua United States
21 Panama United States
22 Peru United States
23 Puerto Rico United States
24 Trinidad and Tobago United States
25 United States United States
1 Canada Canada
1 Austria Germany
2 Belgium Germany
3 Bulgaria Germany
4 Croatia Germany
5 Cyprus Germany
6 Czech Republic Germany
7 Denmark Germany
8 Estonia Germany
9 France Germany
10 Georgia Germany
11 Germany Germany
12 Greece Germany
13 Hungary Germany
14 Ireland Germany
15 Italy Germany
16 Latvia Germany
17 Lithuania Germany
18 Luxembourg Germany
19 Malta Germany
20 Netherlands Germany
21 Norway Germany
22 Poland Germany
23 Portugal Germany
24 Romania Germany
25 Slovakia Germany
26 Slovenia Germany
27 Spain Germany
28 Switzerland Germany
29 Ukraine Germany
30 United Arab Emirates Germany
United Kingdom
1 Saudi Arabia United Kingdom
2 South Africa United Kingdom
3 South Sudan United Kingdom
4 United Kingdom United Kingdom
1 Australia Australia
2 New Zealand Australia
3 Jordan Australia
1 Japan Japan
1 Hong Kong Singapore
2 Indonesia Singapore
3 Malaysia Singapore
4 Philippines Singapore
5 Singapore Singapore
6 South Korea Singapore
7 Taiwan Singapore
8 Thailand Singapore
9 Vietnam Singapore

The Webex Contact Center tenants host the following data:

  • Tenant Configuration Data

  • Call Data Records

  • Call Recordings

  • Reporting Data


Webex Contact Center uses Webex Teams for Chat services. The data for Chat services may not reside in the same data center that Webex Contact Center resides in. To view the list of data centers where Chat data resides, see the Data Residency in Webex article.