Error: 'Enter the Teleconference, Pass code and Other Instructions' While Scheduling a Personal Room Meeting

ISSUE

A Personal Room meeting scheduled using the Webex Desktop App, uses the Webex Meetings default template. If the site has Webex Audio enabled and 'Default site audio option:' is set to Other teleconferencing service, then the users will encounter an Error: 'Enter the Teleconference, Pass code and Other Instructions' while scheduling a Personal Room meeting using Webex Desktop App.

Control Hub
Hosts only

For Control Hub

To resolve this issue, change the default audio conference type:

Sign in to Control Hub and go to Services.
Click on Meeting, and select the Site.
Click on Common Settings.
Select Scheduler.
Scroll down to the Default Scheduler Options section.
Select the Webex teleconferencing radio button in the Default site audio options area.
Scroll down to the bottom of the page, then click the Save button.

For Hosts

The host may create a new meeting template and change the audio conferencing type to Webex Audio.
To set the default template in the Webex Desktop App:

Open Microsoft Outlook.
Click on the Webex or Schedule Meeting drop-down arrow in the Webex Toolbar.
Select Meeting Templates.
Select the template you created in the Meeting Template drop-down box.
Click the Set as My Default button.
Click the Close button.

Note: Meeting Templates are available only if site administration settings allow hosts to use templates for Outlook.

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