What is Needed to Escalate a Desktop Proximity and Wireless Sharing Issue?

What is needed to escalate a desktop proximity and wireless sharing issue?

What information is needed for desktop proximity troubleshooting?

What info is required for Webex Proximity Sharing escalations?

What are the required logs and info for escalating proximity or wireless sharing cases?

What info is needed to escalate a Desktop Proximity or wireless sharing issue to engineering?

To troubleshoot a desktop proximity or wireless sharing issue, gather the following info:

  • Client Logs: To send logs, click on your profile photo, then go to Help > Send Logs.
  • Expected Paired Device
  • Laptop Model and Audio Drivers
  • Microphone Model and Recording Rate
  • Room Device Logs

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