My mouse appears as a block during a Screen Share or application share.
The mouse appears distorted for attendee's viewing my Screen.
When I share My Screen the mouse cursor appears multiple times.
My mouse appears distorted when connecting to a remote computer setup with Access Anywhere / Remote Access.
My Screen or application share only shows a green or black screen.
Note: Updating the graphics driver on the machine may also fix the issue.
Your mouse may appear similar to the following screenshot while in a desktop (Screen Share) or application share:
This issue is caused by having the font size set to a non-standard size.
To resolve the issue:
- Go to Start > Control Panel.
- Double-click the Display icon.
- If the Display icon is not visible, click the Appearance and Personalization link, then click the Display link.
- Select the Smaller - 100% (default) or Medium - 125% radio button, then click Apply.
- Restart the computer.
After the restart, your mouse will appear correctly in a desktop or application share.