My Mouse Appears as a Block During a Screen Share or Application Share

My mouse appears as a block during a Screen Share or application share.

The mouse appears distorted for attendee's viewing my Screen.

When I share My Screen the mouse cursor appears multiple times.

My mouse appears distorted when connecting to a remote computer setup with Access Anywhere / Remote Access.

My Screen or application share only shows a green or black screen.

Note: Updating the graphics driver on the machine may also fix the issue.


Your mouse may appear similar to the following screenshot while in a desktop (Screen Share) or application share:

This issue is caused by having the font size set to a non-standard size.


To resolve the issue:

Windows 7:

  1. Go to Start > Control Panel.
  2. Double-click the Display icon.
    • If the Display icon is not visible, click the Appearance and Personalization link, then click the Display link.
  3. Select the Smaller - 100% (default) or Medium - 125% radio button, then click Apply.
  4. Restart the computer.

Windows 10:

  1. Go to Start > Settings.
  2. Open the System section.
  3. Navigate to Display from the menu on the left.
  4. Under Scale and Layout > Change the size of text, apps, and other items select 100% or 125% from the drop - down menu.
  • The changes will reflect immediately on your display.
  1. Restart the computer.

After the restart, your mouse will appear correctly in a desktop or application share.

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