My Mouse Appears as a Block During a Screen Share or Application Share
My mouse appears as a block during a Screen Share or application share.
The mouse appears distorted for attendee's viewing my Screen.
When I share My Screen the mouse cursor appears multiple times.
My mouse appears distorted when connecting to a remote computer setup with Access Anywhere / Remote Access.
My Screen or application share only shows a green or black screen.
Note: Updating the graphics driver on the machine may also fix the issue.
Cause:
Your mouse may appear similar to the following screenshot while in a desktop (Screen Share) or application share:
This issue is caused by having the font size set to a non-standard size.
Solution:
To resolve the issue:
Windows 7:
- Go to Start > Control Panel.
- Double-click the Display icon.
- If the Display icon is not visible, click the Appearance and Personalization link, then click the Display link.
- Select the Smaller - 100% (default) or Medium - 125% radio button, then click Apply.
- Restart the computer.
Windows 10:
- Go to Start > Settings.
- Open the System section.
- Navigate to Display from the menu on the left.
- Under Scale and Layout > Change the size of text, apps, and other items select 100% or 125% from the drop - down menu.
- The changes will reflect immediately on your display.
- Restart the computer.
After the restart, your mouse will appear correctly in a desktop or application share.
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