Error: 'You are no longer connected. Automatically reconnecting'

Error: 'You are no longer connected. Automatically reconnecting'

I get an error 'You are no longer connected to the meeting. Automatically reconnecting' when trying to join a meeting.



Solution:

Try the following to correct the problem:

Microsoft Windows PC

  1. Click on the Tools icon in the upper-right corner of the Internet Explorer window.
  2. Click on Internet Options.
  3. Click on the Advanced tab.
  4. Scroll down to the Security section, enable the Use TLS 1.2 setting:
    User-added image
     
  5. Click Apply and OK.
  6. Close all browser windows.
  7. Try to join the meeting again.

Apple - Mac Computers - Support Center Only

  1. Click on the apple icon at the top-left of your screen, then select System Preferences....

    The 'System Preferences' window appears.
  2. Scroll down to the Other section, then double click on the Java icon.

    'The Java Control Panel opens in a separate window'. message appears.
  3. Under the Java Control Panel section, click on the Advanced tab.
  4. Scroll down to the Advanced Security Settings section, enable Use TLS 1.2.
  5. Click on the Apply button.
  6. Click on the OK button.
  7. Try to start/join the meeting again.
 

 

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