Configure user access to integrations in Control Hub

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You can allow or block access to integrations for everyone in your organization. With Pro Pack for Control Hub, you can configure access to individual integrations for specific users. By default, access is allowed for all users to all integrations.
1

Sign in to Control Hub, then go to Management > Apps > Integrations.

2

Click Manage, then click either Allow to allow all users to access all integrations, or Block to block all users from accessing all integrations.

If you find that some of your users have access to some Webex integrations and others don't, rather than modifying each integration individually, you can reset the state of all your integrations in one step. Once reset, you can then customize access for individual integrations on a case-by-case basis.

To perform a hard policy reset on all your Webex integrations:

  1. Sign in to Control Hub.
  2. If you manage multiple partners, choose your organization from the drop-down list; otherwise, skip to the next step.

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  3. Management > Apps > Integrations.
  4. Click Manage.
  5. If you have no policy exceptions, you’ll see the Integration Policy Dialog, but you can still click the Force Reset link to reset customized policies.

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  6. If any of your integrations have policy exceptions applied, you’ll see an Integration management dialog. Click Force Reset.

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  7. You’ll see a Warning dialog. If you’re certain you want to reset policies, click Force Reset.

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    All exception policies are deleted and cannot be restored automatically. Instead, an admin will have to reconfigure the system according to the organization’s current business and security needs.
  8. You’ll see a popup notification once the policies are reset.
  9. Click Manage, and you can again choose to block or allow integrations for all users.

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Pro Pack provides advanced functionality to manage access to integrations for users. For more information, see Pro Pack for Control Hub.

1

Sign in to Control Hub, then go to Management > Apps > Integrations.

2

Click Manage, then click Allow.

  1. Click a listed integration, or search for the integration's App ID.

  2. In the Overview, choose one of the following:

  • Revoke access for all users—Under Integration Access, click , then select Revoke Access, and then Yes to confirm.

  • Allow access for some users—Toggle Access for Future Users to On, and specify which users get this integration:

    • Click All users and click Save.

      -or-

    • Click Specific users, enter the email addresses for the specific users, and then click Save.

1

Sign in to Control Hub, then go to Management > Apps > Integrations.

2

Click an integration in the list or search for a specific integration. In the Overview window, click More menu, then select Download.

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