Your Webex site is now User Hub

getting started with device settings and scheduling meetings

Your Webex site (for example,, is now User Hub. User Hub is a single location that includes everything available on your Webex site, but now also includes account settings and other specific user settings that were previously managed at the following sites:

  • Calling User Portal

User Hub will continue to update in future updates to add new and existing Webex Suite capabilities.

When you use your Facebook, Google, or Microsoft Office 365 account to sign in to User Hub, it becomes your default sign-in method. Site administrators can disable these third-party sign-in features.

Personal Room is available only for sites that have the Webex Meetings service.

From the Personal Room section of your dashboard, you can select Start to start a meeting in your Personal Room. Before you start a meeting, configure your settings to join meetings in the way that works best for you.

access your personal meeting room URL

Click the Personal Room details icon next to your Personal Room URL to see other ways to join a meeting in your Personal Room, including how to join by phone or from a video device.

Select the Copy icon next to your Personal Room URL to copy this information so you can paste it into an email or conversation.

From the Join or search for a meeting, recording, or transcript text box, you can enter the number or Personal Room ID for the meeting, webinar, training session, or room that you want to join. After you enter the meeting or training session number, or Personal Room ID in the text box, select Join.


You can find the host's Personal Room host ID in the Personal Room link. For example, if the Personal Room link is, the Personal Room ID is jparker.

You can find the 9-digit meeting number in your email invitation.


When joining a meeting you're not invited to, you must enter the meeting password before you can join.

After you join the meeting, the meeting details open in the Meetings page of User Hub. You can also join meetings in other ways to suit what works best for you.

From the Meetings tab, you can start or schedule a meeting, or schedule a webinar.

Selecting Start starts a meeting in your Personal Room right now. Choose how you want to access the meeting by mousing over the drop-down arrow and selecting Use desktop app or Use web app.

Select Schedule a meeting or Schedule a webinar to go to the scheduling page and enter your meeting or webinar information. Then, select the date, time, and duration of your meeting or webinar.

At the bottom of the page, select Start to start your meeting right away or Schedule to schedule your meeting or webinar for later.

In the Upcoming section of the Meetings tab, you can see up to four upcoming meetings, webinars, or training sessions. If you're the host, select Start whenever you're ready to start your meeting. Select Join when it's time to join someone else's meeting.

viewing your meetings

To see more upcoming meetings, webinars, or training sessions, you can select All meetings and webinars from the drop-down list. You can sort the list to show only your scheduled meetings, within a specified range of dates.

If your organization allows you to edit your profile information on User Hub, click Profile. On the Profile page, you can update your picture, edit your first name, last name, and display name, and change your address.

Select Update to edit your email address or Reset to change your password.

Edit My Webex Profile.

Select Recordings from the navigation bar to access your recordings. The My recordings page lists the recordings for meetings, webinars, and training sessions that you hosted. Recordings that other hosts share with you also appear in the list.

When the meeting or webinar ends, Webex begins generating your recording. A Generating status appears next to the recording while Webex processes it.

For each recording, Webex provides the following information:

  • Name

  • Security settings

  • Date and time stamp

  • Duration

  • File size

  • Format

My Recorded Meetings

From the My recordings page, you can do the following:

Select Settings from the navigation bar to edit your preferences. The options that appear depend on what services you have, but may include Calling, Meetings, and Devices.

Change your default language

Changing your default language updates User Hub to appear in the language you choose. Your language and region also update in Settings > Meetings > General.


Sign in to User Hub.


Click your profile picture, then click Language and select the language you want.


In the Meetings tab, you have the following groups of settings:


In the Devices tab, manage your Cisco video devices. You can generate a code to activate your device, set your device name, and set which software release channel you want your device to be on.

The settings you see depend on your account type and permissions allowed by your administrator.

You can select Support from the More features list to go to Webex Help Center. There you can search for help articles, look at release notes, watch tutorials, and contact a support representative.

Customized support and contact information may appear for Webex Control Hub-managed sites or for Webex Site Administration-managed sites that are linked to Control Hub. Contact your site administrator for more information about your site.


Sign in to User Hub.


Click your profile picture, and then select More features > My reports.


Depending on your Webex plan, My reports may not be available.


Select the report you want to generate.

  • All Services
    • Usage report—View usage information for your meetings.


      Participants who connect to audio appear twice in the exported report. The first entry includes information about the participant, including their status as invited or registered for the meeting. The second entry includes the audio connection type in the Audio Type column.

      If a participant joined with multiple audio connections or changed their connection, they have entries for each of their audio connections.

  • Access Anywhere
    • Access Anywhere Usage Report—View usage information for your Access Anywhere sessions.
  • Webex Meetings
    • Meeting Recording Report—View a list of attendees who have downloaded or viewed a meeting recording.


      If a viewer doesn't sign in to their Webex account, they appear as anonymous in the report. To make sure viewers don't appear as anonymous, turn off the public link to the recording. People you share the recording with must sign in to their Webex account to view it.

    • Session Query Tool—Report on session information for selected Queues or CSRs.

    • CSR Activity—Report on session information for selected CSRs.

  • Webex Webinars (New)
    • Webinar summary report—View a list of webinars with attendance summary.

    • Attendee history report—View a list of webinars for an attendee.

    • Report download history—View report download histories for your meetings and webinars.

  • Webex Events (classic)
    • Registration Report—View registration information, and send reminder emails before the event. After the event, you can also view whether a registrant attended or was absent.

    • Attendance Report—View attendance information for any event. You can send follow-up emails after the event.

    • In-Event Activity Report—View attendee activity information for an event.

      The in-event activity report is only available for events recorded to the cloud.

    • Attendee History Report—View a list of events for an attendee.

    • Event Recording Report—View a list of attendees who have downloaded or viewed an event recording.


      If you don't require registration for an event recording, the report displays viewers as anonymous and only shows how many people viewed it. No other viewer information gets collected. If a viewer doesn't sign in to their Webex account, they appear as anonymous, even if you required registration.

    • Unlisted Program Links Report—View old and updated program links for your unlisted programs.

  • Webex Support
    • Session Query Tool—Report on session information for selected Queues or CSRs.

    • CSR Activity—Report on session information for selected CSRs.

  • Webex Training
    • Live Training Usage Report—View attendance, invitation, and registration information for your training sessions.

    • Recorded Training Access Report—View access and registration information for your recorded training sessions.

    • Registration Report—View registration information for any of your live sessions.


Specify your search criteria and select Display Report.


Click a link to see the report details.


To export the report data in comma-separated values (CSV) format, select Export Report or Export.

You can review a full list of Webex Meetings features in User Hub.

Audio and Video Preferences

If you select the audio connection type, Other teleconference service (in Settings > Meetings > Audio and Video ), the setting won't apply to Personal Room meetings if Webex Personal Conference is selected as the default Meeting type in Settings > Meetings > Scheduling.

Planned Updates

These are the limitations and features to be updated.

  • Settings– Setting changes made in the Audio and Video tab and the Scheduling tab apply to both Modern View and Classic View. However, setting changes that are made in Classic View do not apply to Modern View.

No Planned Updates

These are the limitations and features that won't be updated.

  • Customer types– Meetings Server and Cisco Unified MeetingPlace sites.

  • Insight– FedRAMP-authorized Meetings sites don't support meeting insights, this includes the Weekly Meeting Report tile, and the Insight page.

  • Site Settings– Sites that have the Webex web app disabled are no longer able to keep this setting. Enabling the web app allows Modern View users to join meetings regardless of their device, platform, or operating system. Modern View users have access to the web app without exception.

  • Custom Links– Custom Links will not be available, but site administrators can customize the Support and Downloads links to redirect to their own pages.