We support the latest version of the Webex App and the versions that are available to administrators in Control Hub (see Product update controls for Webex App desktop versions)

For the latest information about new features, check out What’s New in Webex Suite.

We report open and resolved customer-found bugs of severity 1 to 3. When an update does not include customer-found bugs, there will not be a Resolved Bugs list shown for that update.

Bug search tool

You can find details about listed bugs and search for other bugs impacting specific Webex App updates by using the Cisco Bug Search Tool. For more info on using the Bug Search, see Bug Search Tool Help.

December

December 7, 2023

The following app versions correspond to today's releases:

  • Windows—43.12.0.28111

  • Mac—43.12.0.28111

  • iPhone and iPad—43.12

  • Android—43.12

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwh95081

2

Webex App

Failed to join meeting from protocol after launch Webex if ConversationsPresenter is not initialized.

CSCwi22539

3

Webex App

Webex App quit unexpectedly when sharing the screen on an iOS device

CSCwh90247

3

Webex App

The "New Message" functionality is not working correctly.

CSCwh80833

3

Webex App

Missing text in the phone number fields

December 1, 2023

We've released updates for the following versions of the app, these versions of the app are available to administrators in Control Hub:

November (43.11)

November 8, 2023

The following app versions correspond to today's releases.

  • Windows—43.11.0.27795

  • Mac—43.11.0.27795

  • Linux—43.11.0.27795

  • iPhone and iPad—43.11

  • Android—43.11

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwh92228

2

Webex App

[iOS] First Time Experience - Join meeting without requesting camera permission then cannot open camera during the meeting

CSCwh71035

2

Webex App

UC Calling, shared line continues to ring after the call is answered elsewhere

CSCwh95081

2

Webex App

Sometimes users failed to join meeting from meeting link

CSCwe79519

2

Webex App

Unable to install AWSWorkDocsDriveClient after successful installation of Webex App

CSCwh75059

3

Webex App

Webex App shows green NOW button in Webex App under Calling tab.

CSCwh64801

3

Webex App

Webex App interprets "Alt Gr" as "CTRL + ALT"

CSCwh55257

3

Webex App

Wrong translation of calendar and meeting content in German

CSCwh51445

3

Webex App

Upcoming Meeting list show unreadable in widget "grayed out" on iOS (iPhone)

October (43.10)

December 1, 2023

We've released an update for Webex App 43.10. The following are the app versions that correspond to today's update:

  • Windows—43.10.0.28042

  • Mac—43.10.0.28042

The bugs listed in the following table describes resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwh36546

2

Webex App

Unable to start a meeting from Webex App

CSCwh95081

2

Webex App

Failed to join meeting from protocol after launch Webex if ConversationsPresenter is not initialized.

CSCwh71035

2

Webex App

Unified CM Calling, shared line continues to ring after the call is answered elsewhere.

CSCwh63868

2

Webex App

Webex App quits unexpectedly while opening (Multi-Call Window)

November 2, 2023

We've released an update for Webex App. The following are the app versions that correspond to today's update:

  • Windows—43.10.0.27753

  • Mac—43.10.0.27753

The bug listed in the following table describes a resolved issue in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwi00837

2

Webex App

Cannot disable whiteboard in the Webex call

October 4, 2023

The following app versions correspond to today's releases.

  • Windows—43.10.0.27451

  • Mac—43.10.0.27451

  • iPhone and iPad—43.10

  • Android—43.10

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwh33120

3

Webex App

In a meeting, no video content or name label for some participants

CSCwh40389

3

Webex App

Calling phone service could not be connected immediately after resumed.

CSCwh42276

3

Webex App

One way audio when accepting a second incoming call with End and Accept option

CSCwh37258

3

Webex App

Directory search result does not show calling users

CSCwh47379

3

Webex App

Meeting joined using Webex App is not respecting system language on macOS

CSCwh33040

3

Webex App

Call transfer fails when using Mult-line (Unified CM Calling)

September (43.9)

September 5, 2023

The following app versions correspond to today's releases.

  • Windows—43.9.0.27194

  • Mac—43.9.0.27194

  • iPhone and iPad—43.9

  • Android—43.9

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwh36546

2

Webex App

The host was not able to see the profile picture and initials for two users.

CSCwh13437

3

Webex App

Webex iOS app showing multiple ended meeting

CSCwh08826

3

Webex App

Blocked banner appearing in Webex App

CSCwf94258

2

Webex App

App on android crashes

CSCwh41256

3

Webex App

Getting single ring playback when making outgoing call.

August (43.8)

August 14, 2023

The following app versions correspond to today's releases.

  • Windows—43.8.0.26955

  • Mac—43.8.0.26955

  • Linux—43.8.0.26955

  • iPhone and iPad—43.8

  • Android—43.8

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwf82588

2

Webex App

Gif doesn't play after clicking away from the space

CSCwf95913

3

Webex App

Webex on iOS requires unlocking the device to answer the call.

CSCwf94213

3

Webex App

Joining a meeting from Webex for iPhone proximity paired to a device and then moving the call from the device to the mobile device results in one way audio.

CSCwf81985

3

Webex App

Presence state for contacts appears on Webex only when the contact is clicked upon.

CSCwf80498

3

Webex App

Users on Webex for iPhone can change profile picture when disallowed globally from control hub org settings

CSCwf23560

3

Webex App

Spaces are displayed twice under Teams

CSCwf38313

3

Webex App

"All day" meeting showing one day before the actual scheduled date.

July (43.7)

December 1, 2023

The following app versions correspond to today's releases and are available to administrators in Control Hub:

  • Windows—43.7.0.28035

  • Mac—43.7.0.28035

July 10, 2023

The following app versions correspond to today's releases.

  • Windows—43.7.0.26612

  • Mac—43.7.0.26612

  • iPhone and iPad—43.7

  • Android—43.7

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwf80549

2

Webex App

Webex on iPad not prompting location permission for location services with RedSky Unified CM Calling

CSCwf49128

2

Webex App

Bricklets not updating in space list

CSCwf52640

3

Webex App

Adobe Photoshop keyboard shortcuts does not work when Webex App is open simultaneously.

CSCwf52282

3

Webex App

When an international user dials a Hong Kong direct inward dialing (DID) from Webex App, that call doesn't show in call history

CSCwf42036

3

Webex App

Contact cards do not show call button for Unified CM calling

CSCwf30986

3

Webex App

Webex on iPhone cannot immediately access config when switching user accounts.

CSCwf39949

3

Webex App

Webex App shows wrong timezone and start time when schedule meeting from IST

CSCwe95203

3

Webex App

User presence goes inactive when minimized and user is actively working

CSCwf63432

3

Webex App

User interface goes blank after signing in to the Webex App

CSCwf01125

3

Webex App

Voicemail tab unstable in mobile Webex App

June (43.6)

June 12, 2023

The following app versions correspond to today's releases.

  • Windows—43.6.0.26407

  • Mac—43.6.0.26407

  • iPhone and iPad—43.6

  • Android—43.6

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwf71662

2

Webex App

Assistant can't transfer a PSTN call to Executive

CSCwf60149

3

Webex App

Cannot add a Call Center as a contact using Webex App for mobile

CSCwf03630

1

Webex App

'Ctrl + Alt + Y' hides the space instead of reloading it.

CSCwf36725

3

Webex App

SparkMapi not responding stops PC shutdown

CSCwf23810

3

Webex App

The app does not remember the user headset device

CSCwf13002

3

Webex App

Receiving notification messages for 1:1 chats when notifications for Direct Messages is disabled

CSCwf15658

3

Webex App

webexteams protocol is used in a embedded site in the Webex App. Not working in MAC.

CSCwf01040

3

Webex App

users can create Spaces even though they don't have any messaging license

CSCwf00782

3

Webex App

Webex App quit unexpectedly when searching on calling keypad and click show more then show less

CSCwe88794

3

Webex App

Vertically oriented Monitor causes call window to auto maximize and close button hidden

CSCwe88291

3

Webex App

Markup: Syntax Highlight not working for Csharp and powershell

CSCwf01125

3

Webex App

Voicemail tab unstable in mobile Webex app

CSCwe39478

3

Webex App

A duplicate space gets created after creating a space inside a team.

May (43.5)

May 8, 2023

The following app versions correspond to today's releases.

  • Windows—43.5.0.26155

  • Linux—43.5.0.26155

  • Mac—43.5.0.26155

  • iPhone and iPad—43.5

  • Android—43.5

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwf29496

2

Webex App

ServiceDiscovery not triggered if internet connection is restored.

CSCwe72559

3

Webex App

Meetings only license does not allow for help menu on Webex desktop app

CSCwe44564

3

Webex App

Meeting time showed one hour before from page

CSCwe04682

3

Webex App

Add a URL link not working on Mac

CSCwd96138

3

Webex App

Space meeting notification do not highlight the space

CSCwf29487

3

Webex App

The multi call window display is cutoff

CSCwe56669

3

Webex App

Cannot add non-Webex contact from search

CSCwe45801

3

Webex App

A "hide caller-ID" button is visible on the dialer that redirects to a menu without the option to configure an hidden caller-ID.

CSCwf30905

3

Webex App

Video is always on when Escalating a Webex call to a meeting

CSCwf30908

2

Webex App

When click Hold, just Resume disappears. No Transfer

CSCwe48416

3

Webex App

Audio is not sent during 2 seconds at the beginning of calls

CSCwf30912

3

Webex App

Contacts icon is not showing up at first sign-in

April (43.4)

April 19, 2023

The following app versions correspond to today's releases.

  • Windows—43.4.0.25959

  • Mac—43.4.0.25959

April 4, 2023

The following app versions correspond to today's releases.

  • Windows—43.4.0.25788

  • Mac—43.4.0.25788

  • iPhone and iPad—43.4

  • Android—43.4

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwe54539

2

Webex App

Issue connecting to the Webex App after the upgrade to 43.3

CSCwe58633

2

Webex App

Webex Unified CM Calling WebView2 browser is blank during SSO authentication with Okta IdP Server

CSCwe21233

2

Webex App

Webex App intermittently freezing in the background.

CSCwe52351

3

Webex App

Icons for shortcuts in the app disappear when moving app on Mac to an external monitor.

CSCwe33560

3

Webex App

DTMF tone is audible even in iPhone Silent Mode active

CSCwb59263

3

Webex App

Archived teams are not showing in the Webex App

March (43.3)

March 7, 2023

The following app versions correspond to today's releases.

  • Windows—43.3.0.25468

  • Mac—43.3.0.25468

  • iPhone and iPad—43.3

  • Android—43.3

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwe44372

2

Webex App

Webex desktop clients quit intermittently after upgrading.

CSCwe49021

2

Webex App

Pin message action not working

CSCwe58374

3

Webex App

Delay while clicking between Messaging and Meetings calendar icons on the left side of Webex app.

CSCwe31394

3

Webex App

Moderators are unable to join spaces in the Team they moderate.

CSCwe29829

3

Webex App

Webex App > Devices Tab do not disable Ultra sound options properly.

CSCwd94964

3

Webex App

Webex UCM Calling IdP Cookie could not be shared.

CSCwd70648

3

Webex App

Webex app displays a floating window when receiving an External/PSTN call using phone services

February (43.2)

February 13, 2023

We've released an update for Webex App, this update includes a fix for an issue where some users could not transfer or conference while in a call. The following are the app versions that correspond to today's update:

  • Windows—43.2.0.25211

  • Linux—43.2.0.25211

  • Mac—43.2.0.25211

  • iPhone and iPad—43.2

  • Android—43.2

February 9, 2023

The following app versions correspond to today's releases.

  • Windows—43.2.0.25157

  • Linux—43.2.0.25157

  • Mac—43.2.0.25157

  • iPhone and iPad—43.2

  • Android—43.2

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwe15236

2

Webex App

Webex App doesn't show the correct default landing screen on Android device

CSCwe00187

2

Webex App

Deploy new webexbundle.msi will delete MC client package

CSCwe41625

2

Webex App

Executive Assistant can't Consult transfer to Executive on Webex App.

CSCwe41627

2

Webex App

iPhone Call History doesn't display Outgoing Calls when the Webex App is not running.

CSCwe09486

3

Webex App

Webex App on iPhone quit randomly 3-4 times when getting push notification

CSCwd87860

3

Webex App

For Japanese, the menu options 'CLEAR AFTER (set a time)' and 'CHOOSE A STATUS' are incorrectly displayed in English

CSCwd89257

3

Webex App

Turn off unified space meetings toggle, couldn't schedule a space meeting.

CSCwe41624

3

Webex App

Customer is not able to connect to phone service intermittently.

CSCwd86695

3

Webex App

Create a new contact from call history, the number is not copied directly.

CSCwe41628

3

Webex App

(iOS) cosmetic issue when transferring.

CSCwe41629

3

Webex App

External participant number is not always displayed correctly in Webex call

CSCwd72893

3

Webex App

Webex client stops sending TCP keep alive when TLS connection established.

CSCwe41630

3

Webex App

UI defect on the 42.11 client when Windows display scaling is set to 150%

CSCwe41631

3

Webex App

Video call not working when Terminator denies Video initially and later adds the Video

CSCwe41632

3

Webex App

Unable to answer inbound calls/random lost phone services

January (43.1)

January 10, 2023

The following app versions correspond to today's releases.

  • Windows—43.1.0.24716

  • Mac—43.1.0.24716

  • iPhone and iPad—43.1

  • Android—43.1

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd88595

1

Webex App

The attachment paperclip icon didn't work.

CSCwd89257

3

Webex App

Turn off unified space meetings toggle, couldn't schedule a space meeting.