We’re constantly working to improve your experience using Webex App. Check back often to see the latest information about any issues we’ve solved or updates we’ve made.
We support the latest version of the Webex App and the versions that are available to administrators in Control Hub (see Product update controls for Webex App desktop versions)
For the latest information about new features, check out Webex App | What’s New.
We report open and resolved customer-found bugs of severity 1 to 3. When an update does not include customer-found bugs, there will not be a Resolved Bugs list shown for that update.
Bug search tool
You can find details about listed bugs and search for other bugs impacting specific Webex App updates by using the Cisco Bug Search Tool. For more info on using the Bug Search, see Bug Search Tool Help.
March 7, 2023
The following app versions correspond to today's releases.
-
Windows—43.3.0.25468
-
Mac—43.3.0.25468
-
iPhone and iPad—43.3
-
Android—43.3
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwe44372 | 2 | Webex App | Webex desktop clients quit intermittently after upgrading. |
| CSCwe49021 | 2 | Webex App | Pin message action not working |
| CSCwe58374 | 3 | Webex App | Delay while clicking between Messaging and Meetings calendar icons on the left side of Webex app. |
| CSCwe31394 | 3 | Webex App | Moderators are unable to join spaces in the Team they moderate. |
| CSCwe29829 | 3 | Webex App | Webex App > Devices Tab do not disable Ultra sound options properly. |
| CSCwd94964 | 3 | Webex App | Webex UCM Calling IdP Cookie could not be shared. |
| CSCwd70648 | 3 | Webex App | Webex app displays a floating window when receiving an External/PSTN call using phone services |
February 13, 2023
We've released an update for Webex App, this update includes a fix for an issue where some users could not transfer or conference while in a call. The following are the app versions that correspond to today's update:
-
Windows—43.2.0.25211
-
Linux—43.2.0.25211
-
Mac—43.2.0.25211
-
iPhone and iPad—43.2
-
Android—43.2
February 9, 2023
The following app versions correspond to today's releases.
-
Windows—43.2.0.25157
-
Linux—43.2.0.25157
-
Mac—43.2.0.25157
-
iPhone and iPad—43.2
-
Android—43.2
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwe15236 | 2 | Webex App | Webex App doesn't show the correct default landing screen on Android device |
| CSCwe00187 | 2 | Webex App | Deploy new webexbundle.msi will delete MC client package |
| CSCwe41625 | 2 | Webex App | Executive Assistant can't Consult transfer to Executive on Webex App. |
| CSCwe41627 | 2 | Webex App | iPhone Call History doesn't display Outgoing Calls when the Webex App is not running. |
| CSCwe09486 | 3 | Webex App | Webex App on iPhone quit randomly 3-4 times when getting push notification |
| CSCwd87860 | 3 | Webex App | For Japanese, the menu options 'CLEAR AFTER (set a time)' and 'CHOOSE A STATUS' are incorrectly displayed in English |
| CSCwd89257 | 3 | Webex App | Turn off unified space meetings toggle, couldn't schedule a space meeting. |
| CSCwe41624 | 3 | Webex App | Customer is not able to connect to phone service intermittently. |
| CSCwd86695 | 3 | Webex App | Create a new contact from call history, the number is not copied directly. |
| CSCwe41628 | 3 | Webex App | (iOS) cosmetic issue when transferring. |
| CSCwe41629 | 3 | Webex App | External participant number is not always displayed correctly in Webex call |
| CSCwd72893 | 3 | Webex App | Webex client stops sending TCP keep alive when TLS connection established. |
| CSCwe41630 | 3 | Webex App | UI defect on the 42.11 client when Windows display scaling is set to 150% |
| CSCwe41631 | 3 | Webex App | Video call not working when Terminator denies Video initially and later adds the Video |
| CSCwe41632 | 3 | Webex App | Unable to answer inbound calls/random lost phone services |
January 10, 2023
The following app versions correspond to today's releases.
-
Windows—43.1.0.24716
-
Mac—43.1.0.24716
-
iPhone and iPad—43.1
-
Android—43.1
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwd88595 | 1 | Webex App | The attachment paperclip icon didn't work. |
| CSCwd89257 | 3 | Webex App | Turn off unified space meetings toggle, couldn't schedule a space meeting. |
December 6, 2022
The following app versions correspond to today's releases:
-
Windows—42.12.0.24485
-
Linux—42.12.0.24485
-
Mac—42.12.0.24485
-
iOS—42.12
-
Android—42.12
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwd70671 | 2 | Webex App | Webex UCM Calling - Extension option missing from Audio Call menus |
| CSCwc67959 | 2 | Webex App | Webex App quit unexpectedly due to Polycom accessories manager dll |
| CSCwd82786 | 3 | Webex App | MPP Phones disconnecting from Webex Meetings after around 5 minutes |
| CSCwd82790 | 3 | Webex App | When you transfer call, the name of the transfer destination and the number of seconds in the call are covered by the complete transfer action when the call is transferred. |
| CSCwd82800 | 3 | Webex App | Webex for BroadWorks user agent is not respecting RFC3261 |
November 8, 2022
The following app versions correspond to today's releases:
-
Windows—42.11.0.24187
-
Mac—42.11.0.24187
-
iOS—42.11
-
Android—42.11
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwd32376 | 2 | Webex App | Webex App for iOS loops back to login screen when minimizing during login |
| CSCwd25123 | 3 | Webex App | No ringing sound for incoming calls |
| CSCwc64862 | 3 | Webex App | While sending images with text in webex app (messaging), Both text and images overlaps. |
| CSCwd58834 | 3 | Webex App | When the caller disconnects during transfer, "Transfer Complete" remains displayed on the transferring caller's screen. |
| CSCwd58851 | 3 | Webex App | On Android, call timer includes ringing time. |
October 19, 2022
The following app version corresponds to today's release:
-
Linux—42.10.0.24000
October 4, 2022
The following app versions correspond to today's releases:
-
Windows—42.10.0.23814
-
Mac—42.10.0.23814
-
Android—42.10
-
iPhone and iPad—42.10
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwd25936 | 2 | Webex App | Proximity sensor deactivates outgoing video |
| CSCwd25934 | 3 | Webex App | On Windows, users can add multiple duplicate contacts if they keep clicking the save button repeatedly when saving a custom contact |
| CSCwd25935 | 3 | Webex App | Webex App for Mac shows a message "Webex does not have access to your camera", for a call that is not using video. |
| CSCwc67570 | 3 | Webex App | Issue with Sound with bluetooth headset on Android device |
| CSCwc98102 | 3 | Webex App | Unable to share from iPhone/iPad screen optimize for video peering the Phone to Room systems |
| CSCwc73327 | 3 | Webex App | Cover image not visible between users |
| CSCwc72178 | 3 | Webex App | Webex App quit unexpectedly while participating in a Webex meeting or 1:1 chat. |
| CSCwc62316 | 3 | Webex App | Company name is cropped in Help > About if square logo is used |
| CSCwc52294 | 3 | Webex App | Meeting title cut off in a Webex Reminder for the host |
| CSCwc35197 | 3 | Webex App | Unable to tag others in Webex spaces participant, count shows less participants in desktop client |
| CSCwb78123 | 3 | Webex App | Sometimes the memory usage climbed and caused the app to quit unexpectedly. |
| CSCwb46857 | 3 | Webex App | User unable to search and start a new conversation with any user who is not already in the contact list in Webex App |
September 12, 2022
The following app version corresponds to today's release:
-
iPhone and iPad—42.9
September 7, 2022
The following app versions correspond to today's releases:
-
Windows—42.9.0.23494
-
Mac—42.9.0.23494
-
Android—42.9
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwd04450 | 2 | Webex App | Webex App for iOS quit unexpectedly when user clicked Hold/Resume repeatedly |
| CSCwc50893 | 3 | Webex App | Shortcut for Unread didn't work |
| CSCwc51268 | 3 | Webex App | Meet button is clickable for participants in spaces with announcement mode |
| CSCwc36720 | 3 | Webex App | Image preview issue |
| CSCwc09097 | 3 | Webex App | User not able to view a specific message when searching it using a keyword in a space |
| CSCwb81781 | 3 | Webex App | On Chromebook, the camera activity LED remains on until the app is completely closed |
August 18, 2022
We've released an update for Webex App on Windows and Mac, this update includes a fix for an issue where users that have calling turned off would occasionally see missing or blank chats. The following are the app versions that correspond to today's update:
-
Windows—42.8.0.23281
-
Mac—42.8.0.23281
August 11, 2022
The following app versions correspond to today's releases.
-
Windows—42.8.0.23214
-
Mac—42.8.0.23214
-
iPhone and iPad—42.8
-
Android—42.8
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwc76325 | 2 | Webex App | When transferring a call on mobile, if a user from the recent list is selected, the call may be transferred to another person in your recents. |
| CSCwc48363 | 2 | Webex App | Markdown links in adaptive card textblocks are broken in beta version |
| CSCwb65731 | 2 | Webex App | Space stuck in unread state |
| CSCwc04938 | 3 | Webex App | Webex App Phone Service Text label not showing |
| CSCwb29853 | 3 | Webex App | Mapi process not existing gracefully causing Issue with Outlook Contacts Integration and .ost file |
| CSCwc53124 | 3 | Webex App | Welcome screen appears on launch briefly after each fresh launch for Webex App |
July 28, 2022
The following app version corresponds to the updated version available on the downloads site:
-
Windows—42.7.0.23054
The bug listed in the following table describes the resolved issue in this release.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwc36419 | 1 | Webex App | Cannot launch webex app after customer re-installed Webex.msi. |
July 11, 2022
The following app versions correspond to today's releases.
-
Windows—42.7.0.22904
-
Linux—42.7.0.22904
-
Mac—42.7.0.22904
-
iPhone and iPad—42.7
-
Android—42.7
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwc17615 | 1 | Webex App | Spellcheck didn't work on Linux |
| CSCwb53911 | 2 | Webex App | Webex App causing high power usage |
| CSCwc29972 | 2 | Webex App | CPU is high when Webex App displays Join button/timer (Green button) |
| CSCwc14022 | 3 | Webex App | Unable to sign out of Webex App on iPhone or iPad |
| CSCwc10344 | 3 | Webex App | CustomURL E911 pop up doesn't load during sign in. |
| CSCwc03092 | 3 | Webex App | Calls are sent to voicemail for Webex App on iPhone and iPad |
| CSCwc28054 | 3 | Webex App | Webex App prompted for share permission, but setting already checked for screen recording in OS security settings |
| CSCwc41743 | 3 | Webex App | When in softphone only mode, when toggling between voicemail pages, app would crash. |
| CSCwc44312 | 3 | Webex App | When transferring calls there are no numbers displayed, only names |
June 16, 2022
The following app version corresponds to today's release:
-
Windows—42.6.0.22645
June 8, 2022
The following app versions correspond to today's releases.
-
Windows—42.6.0.22565
-
Linux—42.6.0.22565
-
Mac—42.6.0.22565
-
iPhone and iPad—42.6
-
Android—42.6
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwc10513 | 3 | Webex App | Busy Lamp Field (BLF) call pickup not working after upgrading |
| CSCwc10517 | 3 | Webex App | Can't transfer a call to a contact |
| CSCwc10524 | 3 | Webex App | Call could not be ended and didn't show in the call history |
| CSCwb83797 | 3 | Webex App | Webex App gives an error message for certificate now being valid randomly |
| CSCwb56077 | 3 | Webex App | Unable to change the space name. |
| CSCwb53814 | 3 | Webex App | Meetings tab in the app doesn't scroll to today's meeting list |
| CSCwb95325 | 3 | Webex App | Cannot call an on-premise device from the app |
| CSCwa61231 | 3 | Webex App | Team space conversation doesn't updated automatically with new sent message |
| CSCwa34487 | 3 | Webex App | Unable to start a meeting in the app as the Now button wasn't available if the meeting was scheduled from the Webex site. |
May 9, 2022
The following app versions corresponds to the updated versions available on the downloads site:
-
Windows—42.5.0.22259
-
Mac—42.5.0.22259
This update for Webex App on Windows is to keep the version numbers consistent for both Windows and Mac. The bug listed in the following table describes the resolved issue in this release.
|
| Severity | Affected Product Area | Description |
|---|---|---|---|
|
| 2 | Webex App | Some users were unable to sign in to the app. |
May 9, 2022
The following app version corresponds to the updated version available on the downloads site:
-
Windows—42.5.0.22254
The bug listed in the following table describes the resolved issue in this release.
|
| Severity | Affected Product Area | Description |
|---|---|---|---|
|
| 2 | Webex App | Some users were unable to sign in to the app. |
May 5, 2022
The following app version corresponds to today's release.
-
Windows—42.5.0.22221
The bug listed in the following table describes the resolved issue in this release. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwb80304 | 2 | Webex App | Jabra headset remote control not working |
May 3, 2022
The following app versions correspond to today's releases.
-
Windows—42.5.0.22187
-
Linux—42.5.0.22187
-
Mac—42.5.0.22187
-
iPhone and iPad—42.5
-
Android—42.5
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwb67846 | 3 | Webex App | Intermittent messages send failures on iOS |
| CSCwb58460 | 2 | Webex App | Webex for Government customers unable to sign in. |
| CSCwb08148 | 3 | Webex App | Calls using Unified CM create multiple spaces on Webex App when forwarded to extensions on a hunt group |
| CSCwa94804 | 3 | Webex App | Webex App landing page doesn't appear correctly |
| CSCwb02226 | 3 | Webex App | When clicking on the Join button in Webex App meeting reminder, the call starts as a Webex call instead of using the softphone capability. |
| CSCwa67438 | 3 | Webex App | Not possible to forward a message to a person if on a call with them in Webex App |
| CSCwa13755 | 3 | Webex App | Open an attachment in Webex App, only the bottom right quadrant is visible on primary device. |
| CSCwb77024 | 3 | Webex App | Video calls in Webex still happening when disabled |
| CSCwb77037 | 3 | Webex App | In Softphone only Windows desktop users are unable to listen to voicemail. |
| CSCwb77041 | 3 | Webex App | Callback icon not shown on visual voicemail |
| CSCwb26903 | 3 | Webex App | Call history not updated on mobile app |
April 19, 2022
The following app versions correspond to today's releases.
-
Windows—42.4.1.22032
-
Mac—42.4.1.22032
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwb54015 | 1 | Webex App | Calling party details not showing in call-pickup notification. |
| CSCwb35632 | 3 | Webex App | After disabling Calling, Messaging, and personal insights, users see chats when they start a meeting and share their screen. |
April 5, 2022
The following app versions correspond to today's releases.
-
Windows—42.4.0.21893
-
Linux—42.4.0.21893
-
Mac—42.4.0.21893
-
iPhone and iPad—42.4
-
Android—42.4
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwb48562 | 2 | Webex App | Busy Lamp Field (BLF)/Call Pickup notifications not displaying when caller's user ID includes the BroadWorks default domain name |
| CSCwb48564 | 3 | Webex App | Make call from IPhone call history, it automatically start a Webex meeting instead of a audio call. |
| CSCwb48566 | 3 | Webex App | Incorrect contact identification for Auto Attendant calls |
| CSCwb41343 | 3 | Webex App | Webex App unable to reconnect after stand by, sleep or power saving mode on Windows. |
| CSCwb18115 | 3 | Webex App | Webex call overrides the do not disturb system setting |
| CSCwb03851 | 3 | Webex App | Windows 10 users unable to upload a problem report |
| CSCwb01396 | 1 | Webex App | Edit People Insights option missing from the app. |
| CSCwa94181 | 3 | Webex App | The call window is overlapped with the Windows OS taskbar. |
| CSCwa95004 | 3 | Webex App | Meeting attendees showed as Unknown in spaces. |
| CSCwb18309 | 3 | Webex App | Webex doesn't launch a full featured meeting when the personal meeting room link contains multiple periods. |
| CSCwa70762 | 3 | Webex App | Unable to share content on second device. |
| CSCwa55176 | 3 | Webex App | When you create a space in French, the button is unreadable |
March 1, 2022
The following app versions correspond to today's releases.
-
Windows—42.3.0.21576
-
Linux—42.3.0.21576
-
Mac—42.3.0.21576
-
iPhone and iPad—42.3
-
Android—42.3
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwa93547 | 3 | Webex App | Add button missing when trying to add new users on Webex App. |
| CSCwa62208 | 3 | Webex App | Incorrect total recording time in chat message when recording is announced. |
| CSCwa01016 | 3 | Webex App | Personal room link displays in Webex App in profile tab, even when personal room links are disabled at site level |
| CSCwa78425 | 3 | Webex App | Missed notification of new messages in a hidden direct message space |
| CSCwa57214 | 3 | Webex App | When usernames included UTF-8 characters, the Set a status window wouldn't load |
| CSCwa83541 | 3 | Webex App | App quit unexpectedly when you clicked Reply to thread |
| CSCwa97459 | 2 | Webex App | Text became unreadable when the Start Webex when my computer starts setting was unchecked |
| CSCwa67381 | 3 | Webex App | Delete a single message shows multiple space info messages |
| CSCwa94062 | 2 | Webex App | Video call is launched by default when going through the URL scheme. |
| CSCwa77372 | 3 | Webex App | Fixed an issue when transferring calls using the onscreen keypad |
| CSCwb09155 | 3 | Webex App | Calling in to a meeting using the click-to-call link didn't work. |
| CSCwb09210 | 3 | Webex App | Call back numbers can only be selected when the "Manually connect to device" option is selected. |
| CSCwb09211 | 3 | Webex App | Contact center outgoing agent line displays a different agent name. |
February 25, 2022
The following app versions correspond to today's releases:
-
Windows—42.2.0.21486
-
Linux—42.2.0.21486
-
Mac—42.2.0.21486
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwa94039 | 1 | Webex App | Fixed an issue where first time sign in failed to connect using Calling in Webex (Unified CM) |
February 1, 2022
The following app versions correspond to today's releases.
-
Windows—42.2.0.21338
-
Linux—42.2.0.21338
-
Mac—42.2.0.21338
-
iPhone and iPad—42.2
-
Android—42.2
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwa46790 | 3 | Webex App | Fixed an issue where the conference icon flickered when you hovered over people's profile pictures. |
| CSCwa55822 | 3 | Webex App | Some text was truncated in German. |
January 13, 2022
The following app versions correspond to today's releases.
-
Windows—42.1.0.21190
-
Linux—42.1.0.21190
-
Mac—42.1.0.21190
-
iPhone and iPad—42.1.0.2219
-
Android—42.1.0.169
The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
| Bug Number | Severity | Affected Product Area | Description |
|---|---|---|---|
| CSCwa56953 | 3 | Webex App | The green transfer button was missing. |
| CSCwa55967 | 3 | Webex App | Some translations in Portuguese were shown incorrectly. |
| CSCwa44654 | 3 | Webex App | Some translations in German were shown incorrectly, |
| CSCwa38931 | 3 | Webex App | When you made a call, you joined an ongoing scheduled Webex Meeting instead of having a standard call. |
| CSCwa11951 | 3 | Webex App | File Share button is not greyed out with file sharing disabled |
