We support the latest version of the Webex App and the versions that are available to administrators in Control Hub (see Product update controls for Webex App desktop versions)

For the latest information about new features, check out Webex App | What’s New.

We report open and resolved customer-found bugs of severity 1 to 3. When an update does not include customer-found bugs, there will not be a Resolved Bugs list shown for that update.

Bug search tool

You can find details about listed bugs and search for other bugs impacting specific Webex App updates by using the Cisco Bug Search Tool. For more info on using the Bug Search, see Bug Search Tool Help.

March 7, 2023

The following app versions correspond to today's releases.

  • Windows—43.3.0.25468

  • Mac—43.3.0.25468

  • iPhone and iPad—43.3

  • Android—43.3

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwe44372

2

Webex App

Webex desktop clients quit intermittently after upgrading.

CSCwe49021

2

Webex App

Pin message action not working

CSCwe58374

3

Webex App

Delay while clicking between Messaging and Meetings calendar icons on the left side of Webex app.

CSCwe31394

3

Webex App

Moderators are unable to join spaces in the Team they moderate.

CSCwe29829

3

Webex App

Webex App > Devices Tab do not disable Ultra sound options properly.

CSCwd94964

3

Webex App

Webex UCM Calling IdP Cookie could not be shared.

CSCwd70648

3

Webex App

Webex app displays a floating window when receiving an External/PSTN call using phone services

February 13, 2023

We've released an update for Webex App, this update includes a fix for an issue where some users could not transfer or conference while in a call. The following are the app versions that correspond to today's update:

  • Windows—43.2.0.25211

  • Linux—43.2.0.25211

  • Mac—43.2.0.25211

  • iPhone and iPad—43.2

  • Android—43.2

February 9, 2023

The following app versions correspond to today's releases.

  • Windows—43.2.0.25157

  • Linux—43.2.0.25157

  • Mac—43.2.0.25157

  • iPhone and iPad—43.2

  • Android—43.2

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwe15236

2

Webex App

Webex App doesn't show the correct default landing screen on Android device

CSCwe00187

2

Webex App

Deploy new webexbundle.msi will delete MC client package

CSCwe41625

2

Webex App

Executive Assistant can't Consult transfer to Executive on Webex App.

CSCwe41627

2

Webex App

iPhone Call History doesn't display Outgoing Calls when the Webex App is not running.

CSCwe09486

3

Webex App

Webex App on iPhone quit randomly 3-4 times when getting push notification

CSCwd87860

3

Webex App

For Japanese, the menu options 'CLEAR AFTER (set a time)' and 'CHOOSE A STATUS' are incorrectly displayed in English

CSCwd89257

3

Webex App

Turn off unified space meetings toggle, couldn't schedule a space meeting.

CSCwe41624

3

Webex App

Customer is not able to connect to phone service intermittently.

CSCwd86695

3

Webex App

Create a new contact from call history, the number is not copied directly.

CSCwe41628

3

Webex App

(iOS) cosmetic issue when transferring.

CSCwe41629

3

Webex App

External participant number is not always displayed correctly in Webex call

CSCwd72893

3

Webex App

Webex client stops sending TCP keep alive when TLS connection established.

CSCwe41630

3

Webex App

UI defect on the 42.11 client when Windows display scaling is set to 150%

CSCwe41631

3

Webex App

Video call not working when Terminator denies Video initially and later adds the Video

CSCwe41632

3

Webex App

Unable to answer inbound calls/random lost phone services

January 10, 2023

The following app versions correspond to today's releases.

  • Windows—43.1.0.24716

  • Mac—43.1.0.24716

  • iPhone and iPad—43.1

  • Android—43.1

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd88595

1

Webex App

The attachment paperclip icon didn't work.

CSCwd89257

3

Webex App

Turn off unified space meetings toggle, couldn't schedule a space meeting.

December 6, 2022

The following app versions correspond to today's releases:

  • Windows—42.12.0.24485

  • Linux—42.12.0.24485

  • Mac—42.12.0.24485

  • iOS—42.12

  • Android—42.12

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd70671

2

Webex App

Webex UCM Calling - Extension option missing from Audio Call menus

CSCwc67959

2

Webex App

Webex App quit unexpectedly due to Polycom accessories manager dll

CSCwd82786

3

Webex App

MPP Phones disconnecting from Webex Meetings after around 5 minutes

CSCwd82790

3

Webex App

When you transfer call, the name of the transfer destination and the number of seconds in the call are covered by the complete transfer action when the call is transferred.

CSCwd82800

3

Webex App

Webex for BroadWorks user agent is not respecting RFC3261

November 8, 2022

The following app versions correspond to today's releases:

  • Windows—42.11.0.24187

  • Mac—42.11.0.24187

  • iOS—42.11

  • Android—42.11

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd32376

2

Webex App

Webex App for iOS loops back to login screen when minimizing during login

CSCwd25123

3

Webex App

No ringing sound for incoming calls

CSCwc64862

3

Webex App

While sending images with text in webex app (messaging), Both text and images overlaps.

CSCwd58834

3

Webex App

When the caller disconnects during transfer, "Transfer Complete" remains displayed on the transferring caller's screen.

CSCwd58851

3

Webex App

On Android, call timer includes ringing time.

October 19, 2022

The following app version corresponds to today's release:

  • Linux—42.10.0.24000

October 4, 2022

The following app versions correspond to today's releases:

  • Windows—42.10.0.23814

  • Mac—42.10.0.23814

  • Android—42.10

  • iPhone and iPad—42.10

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd25936

2

Webex App

Proximity sensor deactivates outgoing video

CSCwd25934

3

Webex App

On Windows, users can add multiple duplicate contacts if they keep clicking the save button repeatedly when saving a custom contact

CSCwd25935

3

Webex App

Webex App for Mac shows a message "Webex does not have access to your camera", for a call that is not using video.

CSCwc67570

3

Webex App

Issue with Sound with bluetooth headset on Android device

CSCwc98102

3

Webex App

Unable to share from iPhone/iPad screen optimize for video peering the Phone to Room systems

CSCwc73327

3

Webex App

Cover image not visible between users

CSCwc72178

3

Webex App

Webex App quit unexpectedly while participating in a Webex meeting or 1:1 chat.

CSCwc62316

3

Webex App

Company name is cropped in Help > About if square logo is used

CSCwc52294

3

Webex App

Meeting title cut off in a Webex Reminder for the host

CSCwc35197

3

Webex App

Unable to tag others in Webex spaces participant, count shows less participants in desktop client

CSCwb78123

3

Webex App

Sometimes the memory usage climbed and caused the app to quit unexpectedly.

CSCwb46857

3

Webex App

User unable to search and start a new conversation with any user who is not already in the contact list in Webex App

September 12, 2022

The following app version corresponds to today's release:

  • iPhone and iPad—42.9

September 7, 2022

The following app versions correspond to today's releases:

  • Windows—42.9.0.23494

  • Mac—42.9.0.23494

  • Android—42.9

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd04450

2

Webex App

Webex App for iOS quit unexpectedly when user clicked Hold/Resume repeatedly

CSCwc50893

3

Webex App

Shortcut for Unread didn't work

CSCwc51268

3

Webex App

Meet button is clickable for participants in spaces with announcement mode

CSCwc36720

3

Webex App

Image preview issue

CSCwc09097

3

Webex App

User not able to view a specific message when searching it using a keyword in a space

CSCwb81781

3

Webex App

On Chromebook, the camera activity LED remains on until the app is completely closed

August 18, 2022

We've released an update for Webex App on Windows and Mac, this update includes a fix for an issue where users that have calling turned off would occasionally see missing or blank chats. The following are the app versions that correspond to today's update:

  • Windows—42.8.0.23281

  • Mac—42.8.0.23281

August 11, 2022

The following app versions correspond to today's releases.

  • Windows—42.8.0.23214

  • Mac—42.8.0.23214

  • iPhone and iPad—42.8

  • Android—42.8

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwc76325

2

Webex App

When transferring a call on mobile, if a user from the recent list is selected, the call may be transferred to another person in your recents.

CSCwc48363

2

Webex App

Markdown links in adaptive card textblocks are broken in beta version

CSCwb65731

2

Webex App

Space stuck in unread state

CSCwc04938

3

Webex App

Webex App Phone Service Text label not showing

CSCwb29853

3

Webex App

Mapi process not existing gracefully causing Issue with Outlook Contacts Integration and .ost file

CSCwc53124

3

Webex App

Welcome screen appears on launch briefly after each fresh launch for Webex App

July 28, 2022

The following app version corresponds to the updated version available on the downloads site:

  • Windows—42.7.0.23054

The bug listed in the following table describes the resolved issue in this release.

Bug Number

Severity

Affected Product Area

Description

CSCwc36419

1

Webex App

Cannot launch webex app after customer re-installed Webex.msi.

July 11, 2022

The following app versions correspond to today's releases.

  • Windows—42.7.0.22904

  • Linux—42.7.0.22904

  • Mac—42.7.0.22904

  • iPhone and iPad—42.7

  • Android—42.7

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwc17615

1

Webex App

Spellcheck didn't work on Linux

CSCwb53911

2

Webex App

Webex App causing high power usage

CSCwc29972

2

Webex App

CPU is high when Webex App displays Join button/timer (Green button)

CSCwc14022

3

Webex App

Unable to sign out of Webex App on iPhone or iPad

CSCwc10344

3

Webex App

CustomURL E911 pop up doesn't load during sign in.

CSCwc03092

3

Webex App

Calls are sent to voicemail for Webex App on iPhone and iPad

CSCwc28054

3

Webex App

Webex App prompted for share permission, but setting already checked for screen recording in OS security settings

CSCwc41743

3

Webex App

When in softphone only mode, when toggling between voicemail pages, app would crash.

CSCwc44312

3

Webex App

When transferring calls there are no numbers displayed, only names

June 16, 2022

The following app version corresponds to today's release:

  • Windows—42.6.0.22645

June 8, 2022

The following app versions correspond to today's releases.

  • Windows—42.6.0.22565

  • Linux—42.6.0.22565

  • Mac—42.6.0.22565

  • iPhone and iPad—42.6

  • Android—42.6

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwc10513

3

Webex App

Busy Lamp Field (BLF) call pickup not working after upgrading

CSCwc10517

3

Webex App

Can't transfer a call to a contact

CSCwc10524

3

Webex App

Call could not be ended and didn't show in the call history

CSCwb83797

3

Webex App

Webex App gives an error message for certificate now being valid randomly

CSCwb56077

3

Webex App

Unable to change the space name.

CSCwb53814

3

Webex App

Meetings tab in the app doesn't scroll to today's meeting list

CSCwb95325

3

Webex App

Cannot call an on-premise device from the app

CSCwa61231

3

Webex App

Team space conversation doesn't updated automatically with new sent message

CSCwa34487

3

Webex App

Unable to start a meeting in the app as the Now button wasn't available if the meeting was scheduled from the Webex site.

May 9, 2022

The following app versions corresponds to the updated versions available on the downloads site:

  • Windows—42.5.0.22259

  • Mac—42.5.0.22259

This update for Webex App on Windows is to keep the version numbers consistent for both Windows and Mac. The bug listed in the following table describes the resolved issue in this release.

Severity

Affected Product Area

Description

2

Webex App

Some users were unable to sign in to the app.

May 9, 2022

The following app version corresponds to the updated version available on the downloads site:

  • Windows—42.5.0.22254

The bug listed in the following table describes the resolved issue in this release.

Severity

Affected Product Area

Description

2

Webex App

Some users were unable to sign in to the app.

May 5, 2022

The following app version corresponds to today's release.

  • Windows—42.5.0.22221

The bug listed in the following table describes the resolved issue in this release. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb80304

2

Webex App

Jabra headset remote control not working

May 3, 2022

The following app versions correspond to today's releases.

  • Windows—42.5.0.22187

  • Linux—42.5.0.22187

  • Mac—42.5.0.22187

  • iPhone and iPad—42.5

  • Android—42.5

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb67846

3

Webex App

Intermittent messages send failures on iOS

CSCwb58460

2

Webex App

Webex for Government customers unable to sign in.

CSCwb08148

3

Webex App

Calls using Unified CM create multiple spaces on Webex App when forwarded to extensions on a hunt group

CSCwa94804

3

Webex App

Webex App landing page doesn't appear correctly

CSCwb02226

3

Webex App

When clicking on the Join button in Webex App meeting reminder, the call starts as a Webex call instead of using the softphone capability.

CSCwa67438

3

Webex App

Not possible to forward a message to a person if on a call with them in Webex App

CSCwa13755

3

Webex App

Open an attachment in Webex App, only the bottom right quadrant is visible on primary device.

CSCwb77024

3

Webex App

Video calls in Webex still happening when disabled

CSCwb77037

3

Webex App

In Softphone only Windows desktop users are unable to listen to voicemail.

CSCwb77041

3

Webex App

Callback icon not shown on visual voicemail

CSCwb26903

3

Webex App

Call history not updated on mobile app

April 19, 2022

The following app versions correspond to today's releases.

  • Windows—42.4.1.22032

  • Mac—42.4.1.22032

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb54015

1

Webex App

Calling party details not showing in call-pickup notification.

CSCwb35632

3

Webex App

After disabling Calling, Messaging, and personal insights, users see chats when they start a meeting and share their screen.

April 5, 2022

The following app versions correspond to today's releases.

  • Windows—42.4.0.21893

  • Linux—42.4.0.21893

  • Mac—42.4.0.21893

  • iPhone and iPad—42.4

  • Android—42.4

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb48562

2

Webex App

Busy Lamp Field (BLF)/Call Pickup notifications not displaying when caller's user ID includes the BroadWorks default domain name

CSCwb48564

3

Webex App

Make call from IPhone call history, it automatically start a Webex meeting instead of a audio call.

CSCwb48566

3

Webex App

Incorrect contact identification for Auto Attendant calls

CSCwb41343

3

Webex App

Webex App unable to reconnect after stand by, sleep or power saving mode on Windows.

CSCwb18115

3

Webex App

Webex call overrides the do not disturb system setting

CSCwb03851

3

Webex App

Windows 10 users unable to upload a problem report

CSCwb01396

1

Webex App

Edit People Insights option missing from the app.

CSCwa94181

3

Webex App

The call window is overlapped with the Windows OS taskbar.

CSCwa95004

3

Webex App

Meeting attendees showed as Unknown in spaces.

CSCwb18309

3

Webex App

Webex doesn't launch a full featured meeting when the personal meeting room link contains multiple periods.

CSCwa70762

3

Webex App

Unable to share content on second device.

CSCwa55176

3

Webex App

When you create a space in French, the button is unreadable

March 1, 2022

The following app versions correspond to today's releases.

  • Windows—42.3.0.21576

  • Linux—42.3.0.21576

  • Mac—42.3.0.21576

  • iPhone and iPad—42.3

  • Android—42.3

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwa93547

3

Webex App

Add button missing when trying to add new users on Webex App.

CSCwa62208

3

Webex App

Incorrect total recording time in chat message when recording is announced.

CSCwa01016

3

Webex App

Personal room link displays in Webex App in profile tab, even when personal room links are disabled at site level

CSCwa78425

3

Webex App

Missed notification of new messages in a hidden direct message space

CSCwa57214

3

Webex App

When usernames included UTF-8 characters, the Set a status window wouldn't load

CSCwa83541

3

Webex App

App quit unexpectedly when you clicked Reply to thread

CSCwa97459

2

Webex App

Text became unreadable when the Start Webex when my computer starts setting was unchecked

CSCwa67381

3

Webex App

Delete a single message shows multiple space info messages

CSCwa94062

2

Webex App

Video call is launched by default when going through the URL scheme.

CSCwa77372

3

Webex App

Fixed an issue when transferring calls using the onscreen keypad

CSCwb09155

3

Webex App

Calling in to a meeting using the click-to-call link didn't work.

CSCwb09210

3

Webex App

Call back numbers can only be selected when the "Manually connect to device" option is selected.

CSCwb09211

3

Webex App

Contact center outgoing agent line displays a different agent name.

February 25, 2022

The following app versions correspond to today's releases:

  • Windows—42.2.0.21486

  • Linux—42.2.0.21486

  • Mac—42.2.0.21486

Bug Number

Severity

Affected Product Area

Description

CSCwa94039

1

Webex App

Fixed an issue where first time sign in failed to connect using Calling in Webex (Unified CM)

February 1, 2022

The following app versions correspond to today's releases.

  • Windows—42.2.0.21338

  • Linux—42.2.0.21338

  • Mac—42.2.0.21338

  • iPhone and iPad—42.2

  • Android—42.2

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwa46790

3

Webex App

Fixed an issue where the conference icon flickered when you hovered over people's profile pictures.

CSCwa55822

3

Webex App

Some text was truncated in German.

January 13, 2022

The following app versions correspond to today's releases.

  • Windows—42.1.0.21190

  • Linux—42.1.0.21190

  • Mac—42.1.0.21190

  • iPhone and iPad—42.1.0.2219

  • Android—42.1.0.169

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwa56953

3

Webex App

The green transfer button was missing.

CSCwa55967

3

Webex App

Some translations in Portuguese were shown incorrectly.

CSCwa44654

3

Webex App

Some translations in German were shown incorrectly,

CSCwa38931

3

Webex App

When you made a call, you joined an ongoing scheduled Webex Meeting instead of having a standard call.

CSCwa11951

3

Webex App

File Share button is not greyed out with file sharing disabled