Call park puts an active call on hold and allows you to continue the conversation from another phone within your organization.

There are two ways to park and unpark a call:

  • Use the phone user interface on your phone.

    If your administrator configures a programmable line key for the call park feature on your phone, you can see the Call park and Call unpark shortcuts.

  • Use the call park codes on any Cisco phone deployed within your organization.

Park a call

After you park a call, the active call on your phone ends. You can retrieve the parked call on your phone, the destination phone, or any other phone in your organization.

Before you begin

Your administrator has configured the Call Park feature on your phone.

1

On an active call, tap More More Options button and choose Call park.

2

Enter the extension number on the search bar and tap Call button.

The active call ends.

What to do next

Retrieve the call on the destination phone or on any phone within your organization.
Retrieve the parked call

If you have a call parked on your line, you see Parked call on the line.

Before you begin

Your administrator has configured the call park feature on your phone.

1

Do one of the following actions to pick up the parked call:

  • On a phone with a single line:

    Locate and tap the Call unpark softkey.

  • On a phone with multiple lines:

    On the line with the parked call, tap More More Options button and choose Call unpark from the list.

2

Enter the extension number on the search bar and tap Call button.

The parked call is connected.
Park and retrieve a call with the call park codes

You can park an active call by dialing the call park code with the phone keypad. With the call unpark code, you can pick up the parked call on any phone within your organization.

The call park code is *68, and *88 is the call unpark code.

Before you begin

Your administrator has configured the call park code and the call unpark code.

1

To park an active call, use the phone keypad to enter *68 + destination ext number and tap Call button.

The active ends.
2

To pick up a parked call with the call unpark code, use the keypad to enter *88 + destination ext number and tap Call button.

Example:

You want to park the active call to the phone in a meeting room. The extension in the meeting room is 1234.

To park the call, dial *681234 while you are on the call. To pick up the parked call, you go to the meeting room and dial *881234 on the phone.

You can also pick up the call by dialing *881234 on any phone within your organization.