There are two ways to record meetings and events. Your account type and Webex site configuration determine which recording method you can use.

Record meetings in the cloud

Webex Free plan - Not available

Webex Starter, Plus, and Business plans - Available

Enterprise plans - configured by Webex Site administrator.

Record meetings on your computer

Webex Free, Starter, Plus, and Business plans - Available

Enterprise plans - configured by Webex Site administrator.

To record a Webex Training session, see Recording a Webex Training session.

Frequently asked questions

  • You may not be the host of the meeting. If you were invited to the meeting, request the host to record.


    If the host is not in the meeting, a cohost will assume the host role and can record. Once the original host joins, they will take back the host role and the ability to record. Participants that have the cohost role cannot record.

  • Your site may be out of recording space. Download or delete recordings to make space.

  • Recording may be disabled. Contact your Webex site administrator.

  • For free users, recording is currently only available from the desktop app. If you start a meeting from the web app using Chromebook, you can't record it.

Recordings saved either to the cloud or to your computer will be saved in MP4 format.

If recorded to your computer, the panels, such as the Chat panel and Participants panel, and any video files you share using Share File are not included in the recording.

Webex stores all your recorded meetings either locally on your computer or on your Webex site. You can find your recordings and share or download them from your Webex site.

If you were invited to a meeting as an attendee or cohost, reach out to the host of your meeting to get the recording.

Depending on file size and bandwidth, it can take up to 24 hours to receive your recording. There's an unprecedented amount of remote work happening around the world due to COVID-19, so it may take longer than usual to receive your recording.


For meetings or events that last many hours, it's a good idea to make multiple recordings for more manageable file size and easier viewing.

When the recording is ready, we'll send you an email with the recording and all the details you need to play and share it with others.

If you clicked Record during your meeting, you will see the recording indicator on the top-right of your window informing you that the meeting is being recorded. After the meeting, you can also check your Meetings list on your Webex site to see if your meeting was successfully recorded.

1

Sign in to your Webex site.

2

Select Meetings > Completed.

Meetings that have been successfully recorded will have a Recording label.

Webex meetings and events recordings in the cloud are stored in MP4 format, and play on most computers without having to install any new software.

If you attended or missed a meeting, event, request the host to share the recording link and password.

If you're the host, you can play or download the recording from your Webex site.

On a Windows computer, you can convert a recording in the Advanced Recording Format (ARF) to the MPEG-4 format (.MP4).


You cannot convert recordings on a Mac.

Site Administrators can enable the automatic transcription of audio for MP4 meeting recordings. They can turn on the functionality for everyone, for specific users, or allow users to turn it on for themselves. Check out Recording Transcripts for more details.


Recording transcripts are currently not available in the Webex free plan.

Known issues and limitations

  • If you start a meeting by phone, you can't record it.

  • If you're a cohost, you can't start recording a meeting if the host is in the meeting.

  • Recording on your computer is currently only available from the desktop app. If you start a meeting from a device using the web app, such as a Chromebook, you can't record it.

  • If you sync your stage with everyone, the first person that you add to the stage appears in meeting or event recordings instead of the active speaker. If you want to record the active speaker instead of the first person on the stage, contact support.

  • If you show your camera in front of the presentation when you share content, your camera video won't appear in meeting or event recordings.