August 28, 2024

Firmware version 5.1.7

Support with the Cisco Accessory Hub Desktop App

You can now change and customize your advanced earbuds settings also with the Cisco Accessory Hub, in addition to the B&O mobile app. Follow the link for more information on how to install the Cisco Accessory Hub Desktop App.

Wind Guard for Active Noise Cancellation

You can enable or disable the Wind Guard feature to reduce wind noise interference with the Active Noise Cancellation of the earbuds using the B&O mobile app or Cisco Accessory Hub Desktop App.

Enhancements to the Notification Customization

You are now able to hear audio feedback of your selection, when changing between the types of notification (Voice or Tone) in the Audible Notifications settings of the B&O mobile app.

Minor bug fixes

Bug fixes in this release for both the Webex/UC and Microsoft Teams 950 version include stability improvements in multipoint pairing scenarios. Further, on-ear call control enhancements with the Webex client across different use case scenarios, like switching between single and duo earbud use or in simultaneous calling scenarios, were made. Some voice prompt trigger conditions were also refined for an overall better experience, along with some other minor fixes.

Specifically for the 950 Microsoft Teams version, the unintended launching of the Apple Music App on MacOS, when connecting the earbuds through the Cisco USB Adapter and using the on-ear controls with the Microsoft Teams client, was resolved.

For more information, see Get started with Bang & Olufsen Cisco 950.

April 8, 2024

Firmware version 5.0.7 (Microsoft Teams)

Bang & Olufsen Cisco 950 certified for Microsoft Teams

Cisco is excited to announce a new model of the Bang & Olufsen Cisco 950 – certified for Microsoft Teams. Featuring the same premium true wireless earbud experience for professionals as the existing 950s, these earbuds have specialized software allowing for advanced integrations with the Microsoft Teams client. The advanced integrations enable call control interoperability and specialized controls including evoking the Teams client on desktop and raising/lowering your hand during a meeting. Note that the Microsoft Teams certified experience requires a connection using the Cisco USB HD Adapter, which is included in the box.

The 950s are certified for the New Microsoft Teams client, as Microsoft announced the transition and end of live of the Classic Microsoft Teams client.

For more information, see Get started with Bang & Olufsen Cisco 950.

December 22, 2023

Firmware version 5.0.7

Call controls and mute sync with IP phones

The B&O Cisco 950 integrates for call controls and mute sync with the Cisco MPP and On-Premises IP phones, which support Bluetooth or USB-A Port for the Cisco USB HD Adapter.

Minor bug fixes

Bug fixes in this release include improvements to the voice prompt triggering across different scenarios. Enhanced call controls and mute sync to support Cisco IP Phones. Customization features such as Bluetooth management in the Bang & Olufsen mobile app are improved and aligned with the new firmware.

November 21, 2023

Firmware version 5.0.3

Bang & Olufsen Cisco 950

Bang & Olufsen Cisco 950 are premium true wireless earbuds are designed for professionals. These earbuds are your new discreet all-day audio companion for both personal and business use.

For more information, see Get started with Bang & Olufsen Cisco 950.

Known problems (bugs) are graded according to severity. This article contains descriptions of the following:

  • Open bugs of severity 1 to 3

  • Resolved bugs of severity 1 to 3

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time the new firmware is released.

Before you begin

You need the following to access the Bug Search Tool:

  • An internet connection

  • A web browser

  • A Cisco.com username and password

1

Open the Bug Search Tool.

2

Sign in with your Cisco.com username and password.

3

Enter the bug ID number in the Search for field and press Enter.

You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug<BUGID> where <BUGID> is the ID of the bug you are searching for (for example, CSCvs52537).

What to do next

For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool Page.

Open bugs

The bugs listed in the following table describe the unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.

Bug ID

Description

CSCwi38712

Sometimes upgrade headset on android phones takes 40 minutes or more.

CSCwi38715

Mono earbud Bluetooth auto-connection to iPhone or Mac can take up to 25 seconds.

Resolved bugs

The bugs listed in the following table describe the resolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.

August 28, 2024

Firmware version 5.1.7

Bug ID

Description

CSCwk41366

950 unexpectedly switches the audio of your ongoing call on the primary device to the notification sound of your secondary device's incoming call.

You can download the latest Bang & Olufsen firmware from the following source:

Table 1. Bang & Olufsen Cisco 950 firmware availability

Source

About

Connection

More information

Bang & Olufsen mobile app

The Bang & Olufsen mobile app lets you update, control, and customize your headset from any iPhone or Android mobile device.

Bluetooth®

Download the Bang & Olufsen mobile app

Table 2. Cisco Headset USB HD Adapter firmware availability

Source

About

More Information

Cisco Accessory Hub

Cisco Accessory Hub enables you to download the latest Cisco Headset USB HD Adapter firmware. You can also upload older firmware versions to the adapter from your desktop. You can find older firmware versions on the Cisco Software Download page.

Upgrade Your Headset in the Cisco Accessory Hub

Webex App

You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset or USB Adapter whenever there is a new firmware version available.

Upgrade Your Cisco Headset to the Latest Release on Webex

Cisco Jabber, version 12.8 or later

You can download the latest adapter firmware with Cisco Jabber for Windows or Mac. Jabber prompts you to update your adapter whenever there is a new firmware version available.

The USB HD adapter isn't part of the box contents. You can purchase the USB HD adapter as a spare accessory.

Increased upgrade time

Upgrading the Bang & Olufsen Cisco 950 from the Android device can take longer than 20 minutes. We recommend that you utilize the Cisco Accessory Tool for upgrading ( https://upgrade.cisco.com/accessories).

Bang & Olufsen Cisco 950 is available for deployment in the following countries and regions:

AfricaAsiaEuropeNorth AmericaLatin AmericaOceania
BeninArmeniaAndorraAnguillaArubaAmerican Samoa
Bouvet IslandBhutanAustriaAntigua and BarbudaCosta RicaAustralia
Burkina FasoBritish Indian Ocean TerritoryBelgiumBarbadosFalkland Islands (Malvinas)Christmas Island
BurundiCambodiaBulgariaBermudaFrench GuianaCocos (Keeling) Islands
Cape VerdeChinaCroatiaCanadaGuyanaCook Islands
Central African RepublicHong KongCyprusCayman IslandsPuerto RicoFrench Polynesia
ChadIsraelCzech RepublicDominicaSouth Georgia and The South Sandwich IslandsGuam
ComorosJapanDenmarkGrenadaSurinameHeard Island and McDonald Islands
DjiboutiKazakhstanEstoniaGuadeloupeKiribati
EgyptKoreaFaroe IslandsHaitiMarshall Islands
Equatorial GuineaKuwaitFinlandMartiniqueNauru
EritreaKyrgyzstanFranceMontserratNew Caledonia
EthiopiaMalaysiaGeorgiaNetherlands AntillesNew Zealand
French Southern TerritoriesMaldivesGermanySaint Kitts and NevisNiue
GambiaNepalGibraltarSaint LuciaNorfolk Island
GuineaOmanGreeceSaint Pierre and MiquelonNorthern Mariana Islands
Guinea-BissauPalestinian Occupied TerritoryGreenlandSaint Vincent and The GrenadinesPalau
LesothoQatarHoly See (Vatican City State)Trinidad and TobagoPitcairn Islands
LiberiaSaudi ArabiaHungaryTurks and Caicos IslandsSamoa
MadagascarSingaporeIcelandUnited StatesSolomon Islands
MalawiTaiwanIrelandUnited States Minor Outlying IslandsTokelau
MaliThailandItalyVirgin Islands, BritishTonga
MauritaniaTimor-LesteLatviaVirgin Islands, U.S.Tuvalu
MayotteTurkmenistanLiechtensteinVanuatu
MoroccoUAELithuaniaWallis and Futuna
MozambiqueUzbekistanLuxembourg
NigeriaYemenMalta
ReunionMonaco
RwandaNetherlands
Saint HelenaNorway
Sao Tome and PrincipePoland
SeychellesPortugal
Sierra LeoneRomania
SomaliaSan Marino
SwazilandSlovakia
TogoSlovenia
Western SaharaSpain
ZimbabweSvalbard and Jan Mayen
Sweden
Switzerland
Turkey
United Kingdom