USB headsets

You can use a USB headset for your calls if your phone has a USB port. If your phone has more than one USB port, only one USB headset can be connected at a time.

For a list of supported headsets, see Cisco IP Phone 8800 Series Multiplatform Phones User Guide. USB headsets that are not listed may not function properly if you attach them to the USB port. For more information, see the documentation from your USB headset manufacturer.

Connect a USB headset

Plug the USB headset plug into the USB port on the phone.

When you use USB headsets with your phone, keep in mind:

  • You can use only one headset at a time. The most-recently connected headset is the active headset.

  • If you are on an active call and unplug a USB headset, the audio path does not change automatically. You need to press the Speakerphone button or pick up the handset.

  • If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker.

  • If you are on an active call and plug in a USB headset, the audio changes to the USB headset.