In order to join a Zoom meeting directly with OBTP, you need to turn on the hybrid calendar.

If your device is linked to Webex Edge for devices, you need to enable Allow Control Hub to manage configurations.

1

From the customer view in https://admin.webex.com, go to the Devices page.

2

Select Settings in the top right corner and navigate to Meeting providers. Toggle on Enable Zoom.

When users start a Zoom call dialing in from SIP addresses, the device will automatically detect it's a Zoom call and switch to Cisco's custom Zoom UI. If you want to disable this behavior, set xConfiguration > Zoom > EnhancedCallControls: Disabled