Configurer l’application d’assistant Entra ID (Azure AD) dans Control Hub

Enable Entra ID in Control Hub

In Webex for Government, the Entra ID (Azure AD) Wizard App connects exclusively to the Entra ID Global Identity, which covers Consumer/Enterprise and GCC Moderate Entra ID (Azure AD) Customers. GCC High Customers must utilize the Control Hub application in the Microsoft Enterprise Gallery to provision users and groups to Webex. A wizard version supporting GCC High will be available in a future Control Hub release.

Some of the features described in this article aren’t yet available to all customers.

Image montrant l’installation de la synchronisation du AD Azure (Azure AD).

Avant de commencer

Ensure that you have access to an Entra ID account that has the authority to grant tenant-wide admin consent to an application.

Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.

Cliquez sur Configurer pour commencer la configuration.

Authenticate your Entra ID admin account.

If you are not a global or privilaged-role administrator in Entra ID, you can request access to grant permission to the Entra ID (Azure AD) Wizard App.

If you have full administrator privileges in Entra ID, you can review and grant access to requests by going to Identity > Applications > Enterprise applications. Under Activity, select Admin consent requests and click on Cisco Webex Identity Integration and select Review permissions and accept. This process grants general authentication to the Webex application.

Finally, click on the All (preview) tab, select Cisco Webex Identity Integration and click Review Application. Under Security > Permissions, click on Grant admin consent for Cisco to grant all the necessary permissions to enable Entra ID in Control Hub.

See Microsoft support for more information on this process.

Review the permissions and click Accept to grant the account authorization to access your Entra ID tenant.

Cisco Webex Identity is an Entra ID enterprise application in Entra ID. The Wizard App connects to this application to access Entra ID graph APIs. Les permissions requises pour y accéder sont les permissions minimum nécessaires pour l’aider et l’utiliser.

Image montrant les autorisations disponibles.

Autorisation	Utilisation
Manage apps that this app creates or owns	Required to manage the Cisco Webex Identity app in Entra ID Enterprise, including: Create/delete this app in Entra ID Attribute mapping configuration Renaming the app in Entra ID Enable/disable auto provision
Read all audit log data	Used to access the Cisco Webex Identity provision audit log to read provisioning history. This information is used for the sync summary and sync report function in the Wizard App.
Read all groups/Read all group memberships	Reads the list of groups from Entra ID to allow successful configuration of the groups sync scope. Updates to group memberships can take up to 12 hours to synchronize. If a new user hasn't auto-synced when the group synchronization occurs, you will need to wait another 12 hours for the new user to sync to their group.
Lire les profils complets des utilisateurs	Used when adding users in the sync scope. For example, this permission allows the reading of user information by searching for a user and displaying the users in the table on the user page.

Pour les clients SMB, acceptez les paramètres par défaut en cochant la case Synchroniser les paramètres par défaut et en cliquant sur Continuer. Pour les clients professionnels, allez à l’étape suivante et continuez la configuration.

Si vous acceptez les paramètres par défaut, cela signifie que vous souhaitez :

Synchroniser tous les utilisateurs avec Webex.
Accepter les mappages d’attributs par défaut.
Activez le basculement pour synchroniser les images de profil de tous les utilisateurs pour les afficher sur les services Webex.
Activer la synchronisation automatique lorsque la configuration est terminée.

Image montrant l’option de synchronisation azure AD par défaut

For Enterprise customers (more than 1000 users), or the customers who want to configure the settings manually, click the Attributes tab, and map the attributes. Cliquez sur Enregistrer.

You can map other user attributes from Entra ID to Webex, or change existing user attribute mappings using the Attributes page. Vous pouvez personnaliser le mappage en vous assurant que vous le configurez correctement. La valeur que vous mapiez comme nom d’utilisateur est importante. Webex utilise l’adresse électronique de l’utilisateur comme nom d’utilisateur. By default, the userPrincipalName (UPN) in Entra ID maps to the email address (username) in Control Hub.

Vous ne pouvez pas modifier le mappage au cours de la première installation. À ce stade, l’instance correspondante n’est pas complètement construite et il n’y a aucune instance de l’attribut de mappage personnalisé. Cependant, vous pouvez cliquer sur Modifier pour le modifier lorsque l’installation est terminée.

Ajoutez des utilisateurs à la portée de la synchronisation en cliquant sur l’onglet Utilisateurs .

You can input the username to search and add the user in the synchronization scope. You can also remove a user from the sync scope by clicking the right side Recycle Bin icon. Cliquez sur Enregistrer.

If you want to select all users from Entra ID, select Select all users. Si vous la sélectionnez, vous n’avez pas besoin de sélectionner des groupes dans le champ car cette option synchronise les groupes en même temps.

Image montrant tous les utilisateurs synchronisés

Nous ne recommandons pas l’utilisation de Sélectionner tous les utilisateurs pour les clients d’entreprises significatifs avec des centaines de milliers d’utilisateurs, car le processus d’initialisation nécessite un long temps. Si vous synchronisez accidentellement beaucoup d’utilisateurs dans Control Hub, la suppression de ces utilisateurs prend également plus de temps.

Cliquez sur Enregistrer.

On the Groups tab, you can search for individual groups and add them to Webex.

Click on the Sync group members tab to select all users with in the selected groups.
Click on the Sync children groups tab to select users in specific child groups.

Image affichant l’écran pour ajouter ou supprimer des groupes

Cliquez sur Enregistrer.

By default, only the users in the selected groups will synchronize. Go to the More tab and select Sync group objects if you also want to synchronize the groups themselves.

Sur l’onglet Plus, vous pouvez configurer certaines options de synchronisation avancées :

Sync user avatars—turn this on to allow Webex App to sync all in-scope user's avatars to Webex. Lorsqu’un avatar des utilisateurs est mis à jour, l’avatar de l’utilisateur est automatiquement mis à jour dans Webex. Il est possible qu’elle ne soit pas mise à jour immédiatement car elle se base sur la notification de mise à jour pour déclencher la mise à jour.
Sync group objects—turn this on so that the selected group objects on the Groups tab are synchronized to Webex.
Activate single sign-on—turn this on to configure OpenID Connect (OIDC) SSO for your organization.

If your organization already has SSO enabled using one of the SAML options, you must disable the SAML option first before you can activate OIDC SSO in the Entra ID (Azure AD) Wizard App.
Identify and sync room objects—turn this on to sync room objects to Webex.

Vous pouvez décider si vous souhaitez autoriser la synchronisation immédiatement ou ultérieurement. Si vous sélectionnez l’option Autoriser maintenant , tous les paramètres seront appliqués à la prochaine synchronisation. Si vous sélectionnez l’option Enregistrer et autoriser plus tard , la synchronisation ne démarre pas tant que vous n’autorisez pas la synchronisation automatique.

Image montrant l’option d’enregistrer la configuration

The application communicates with Entra ID to set up the configuration and schedules the synchronization.

Image montrant que l’installation a réussi

After the synchronization completes, one of the following results appears in the Job status field:

Active: the synchronization was successful.
Quarantine: the synchronization job was quarantined in Entra ID after multiple failures. See the Entra ID documentation for more information.
NotRun: this status appears only after first setup. The service has not yet run after first setup.

You can also click View summary to see additional information such as the time and date of the last synchronization, and the number of users synced, skipped, or failed:

Users

Synced: shows the number of users successfully synced to Webex.
Skipped: shows the number of users that were skipped in the last synchronization. For example, new users in Entra ID that were not added to the Entra ID (Azure AD) Wizard App sync scope. These users were not synced to Webex; add them in the sync scope to sync them to Webex.
Failed: shows the number of users that failed to sync. Check the Entra ID application provision audit log for more information about why these users failed to sync. If you need to sync these users immediately, you can provision users on demand.

Groupes

Synced: shows the number of groups successfully synced to Webex and created in Control Hub.
To Be Synced: this status indicates that all of the users in a group have not yet been added. The users must first be successfully synced to Webex.

Migrate existing Cisco Webex Enterprise App configurations to Entra ID (Azure AD) Wizard App

If you already have set up a Cisco Webex Enterprise App in Entra ID, you can migrate all of your configurations over to the Entra ID (Azure AD) Wizard App automatically. You can manage Entra ID all in Control Hub without losing any of your previous configurations.

Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.

Cliquez sur Configurer pour commencer la configuration.

Authenticate the Entra ID admin account with the Entra ID configuration. Assurez-vous d’utiliser un compte dont les permissions sont décrites à l’étape suivante.

Review the permissions and click Accept to grant the account authorization to access your Entra ID tenant.

Cisco Webex Identity Synchronization is an Entra ID enterprise application in Entra ID. The Wizard App connects to this application to access Entra ID graph APIs. Les permissions requises pour y accéder sont les permissions minimum nécessaires pour l’aider et l’utiliser.

Autorisation	Utilisation
Manage apps that this app creates or owns	Required to manage the Cisco Webex Identity app in Entra ID Enterprise, including: Create/delete this app in Entra ID Attribute mapping configuration Renaming the app in Entra ID Enable/disable auto provision
Read all audit log data	Used to access the Cisco Webex Identity provision audit log to read provisioning history. This information is used for the sync summary and sync report function in the Wizard App.
Read all groups/Read all group memberships	Reads the list of groups from Entra ID to allow successful configuration of the groups sync scope.
Lire les profils complets des utilisateurs	Used when adding users in the sync scope. For example, this permission allows the reading of user information by searching for a user and displaying the users in the table on the user page.

Select Migrate existing app.

After accepting additional read-only permission requests, select the existing app that you want to migrate over to the Wizard App, and then select Proceed.

If the selected existing app doesn't provision users to the same Control Hub, the migration will fail.

After the migration completes, we recommend that you perform a dry run before enabling auto-sync to make sure there aren't any errors.

Perform a dry run

Before enabling auto-sync, we recommend that you perform a dry run first to make sure that there aren't any errors. Once the dry run completes, you can download a dry-run report to see detailed information. The available columns in the report are:

Tableau 1. Dry-run report column descriptions
Nom de la colonne	Description
Object Type	Type of object in Entra ID, such as user or group.
Action Type	Type of action that will be performed to the object during a synchronization. Possible action types are: Matched—Object matches in Entra ID and Control Hub. Add—Object will be added to Control Hub. Deactivate—Object is in Control Hub, but the object has been removed in Entra ID or wasn't added to the sync scope. After synchronization, the object will be deactivated.
Azure ID	ID of the object in Entra ID.
Azure Name	Name of the object in Entra ID.
Webex Name	Name of the object in Webex.
Raison	Reason for why an action type will occur during a synchronization.

1	Sign in to Control Hub with a full administrator account.
2	Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.
3	Click on the three vertical dots next to the instance you want to sync, and then select Dry-run.
4	Once the dry run completes, click on Download summary to download the report as a CSV file.

Activer ou désactiver la synchronisation automatique

The Entra ID (Azure AD) Wizard App and its corresponding backend service checks if auto-sync is enabled to determine when to sync users or groups from Entra ID to Webex. Enable Auto Syncto allow the auto provision user and group synchronization. When you disable Auto Sync the Wizard App doesn't sync anything to Webex, but the existing configuration is preserved.

Typically, users are synced every 40 minutes per Microsoft policy.

1	Connectez-vous à Control Hub en tant qu’administrateur complet de l’organisation.
2	Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.
3	Commutez le bouton sur la droite pour activer la synchronisation automatique. Désactivez-le en commutant la bascule de synchronisation automatique sur la gauche.

Edit the Entra ID (Azure AD) Wizard App configuration

1	Sign in to Control Hub with a full administrator account.
2	Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.
3	Click Edit configuration.
4	Customize the attribute mapping by selecting an attribute from the left column that originates from Entra ID. L’attribut de destination dans le Cloud Webex se trouve dans la colonne de droite. See Entra ID (Azure AD) Wizard App attributes mapping for more information about mapping attributes.
5	Dans les onglets Utilisateurs et Groupes , ajoutez ou supprimez des utilisateurs et des groupes de la portée de la synchronisation. Nested groups don't automatically synchronize to the cloud. Make sure to select any groups that are nested within the groups you want to synchronize.
6	Dans l’onglet Plus, modifiez vos préférences si nécessaire.
7	Cliquez sur Enregistrer pour enregistrer la configuration modifiée. Vos mises à jour sont appliquées dans la prochaine synchronisation. The Entra ID automatic sync mechanism handles the synchronization of users and user's groups.

Edit the Webex instance name

Change how the Cisco Webex Identity instance name appears in the Entra ID enterprise application list.

1	Sign in to Control Hub with a full administrator account.
2	Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.
3	Click Edit instance name.
4	Enter the new instance name and then click Save.

Delete the Entra ID (Azure AD) Wizard App configuration

When you delete the Entra ID (Azure AD) Wizard App, it removes the configuration for Entra ID synchronization. The configuration is not retained by Webex or Entra ID. If you want to use Entra ID synchronization in the future, you'll need to do a full reconfiguration.

Don't delete the Cisco Webex application from within Entra ID.

1	Sign in to Control Hub with a full administrator account.
2	Allez à Paramètres de l’organisation et faites défiler jusqu’à la section Synchronisation du répertoire.
3	Click Delete instance.
4	Dans la page Supprimer l’instance Azure AD ? sélectionnez Révoquer le consentement de l’administrateur Azure AD si vous souhaitez supprimer l’accord de consentement de Webex. Si vous sélectionnez cette option, vous devez saisir vos identifiants et accorder à nouveau les autorisations.
5	Cliquez sur Supprimer.

Provision a user to Webex on-demand

You can provision a user to Webex immediately, independently of an Entra ID synchronization, and instantly check the result. Ceci est utile lors du dépannage de problèmes pendant la configuration.

1	Sign in to Control Hub with a full administrator account.
2	Go to Organization Settings and scroll down to the Directory Synchronization section.
3	Click Provision a user on demand.
4	Search for and select the user you want to provision, and click Provision.
5	One of following results appear when it completes: Provisioning success: The new user was successfully created in Webex. Provisioning skipped: The provisioning was skipped for some reason, generally because the user already exists. The details appear on the Results summary page. Provisioning failed: The provisioning failed. The details appear on the Results summary page.
6	Click Re-try to provision the same user again, if it skipped or failed.
7	Click Provision another user to return to the provisioning page.
8	Click Done when you are finished.

Import Entra ID verified domains to Control Hub

The customers may have hundreds of domains verified in Entra ID. While they integrate with Control hub, if they want to import the verified domains from Entra ID to Control Hub. Ceci peut économiser de nombreux efforts au cours du processus de maintenance ou d’installation.

1	Allez à la secion du domaine dans l’onglet Paramètres de l’organisation dans Control Hub.
2	Click Add with Entra ID.
3	Dans la page Ajouter des domaines vérifiés , recherchez et sélectionnez les domaines à ajouter.
4	Cliquez sur Ajouter. The verfied domains will appear in the verified domain list.

Entra ID (Azure AD) Wizard App attributes mapping

The Entra ID (Azure AD) Wizard App can support and synchronize any changes you make to your attribute expressions. For example, in Entra ID, you can map the displayName so that it displays both the surname and givenName attributes. These changes appear in the Wizard App.

You can find more information on mapping attribute expressions in Entra ID on the Microsoft help site.

Use the following table for information on specific Entra ID attributes.

Entra ID doesn't synchronize null values. If you set an attribute value to null in Entra ID, it isn't deleted or patched with a null value in Webex. See the limitations on the Microsoft help site for more information.

Tableau 2. Mappages Azure vers Webex
Entra ID Attribute (source)	Attribut utilisateur Webex (cible)	Description
Nomprincipal de l’utilisateur	Nom d’utilisateur	It’s the unique ID of the user in Webex. Il s’agit d’un courrier électronique formaté.
Nom d'affichage	Nom d'affichage	Nom d’utilisateur qui s’affiche sur l’application Webex.
Nom	nom.nomdname
Nom donné	nom.givenName
Objectid	id externe	It is the user's UID in Entra ID. Généralement, c’est une chaîne de 16 octets. Nous vous recommandons de ne pas modifier ce mappage.
Jobtitle	titre
UtilisationLocation	adresses[type eq « work"].pays	Nous vous recommandons d’utiliser le mappage de la fonction delocalisation aux adresses [type eq « work"].pays. Si vous choisissez un autre attribut, vous devez vous assurer que les valeurs d’attribut sont conformes aux normes. Par exemple, usa doit être USA. La Chine doit être un NC, etc.
ville	adresses[type eq « work"].localité
Adresse postale	adresses[type eq « work"].streetAddress
État	adresses[type eq « work"].région
Code postal	adresses[type eq « work"].code postal
Numéro de téléphone	Numéros de téléphone[typeq « work"].valeur
mobile	Numéros de téléphone[type eq « mobile"].valeur
Numéro téléphonique du fax	Numéros de téléphone[type eq « fax"].valeur
manager	manager	Syncs manager information of users to Webex so that users can always see the correct manager information on a user's contact card. When a user is created, Entra ID checks if the user's manager object is in Webex Identity or not. If no, the user's manager attribute is ignored. If there is a manager attribute, two conditions must be met for the attribute to show on the user's contact card: The manager object is synced to Webex. The member user is active in Webex App. Technically, it can trigger the backend event to query the user's manager attribute periodically. Therefore, when the user's manager information is added or changed, the user's manager attribute could update through the triggered service. These conditions check the update to the user's manager attribute when a user's authentication token is expired. Manager attribute changes won't be reflected on the user's contact card until after the user signs in for the first time after the change.

Foire aux questions

How can I migrate to Entra ID (Azure AD) Wizard App from Cisco Directory Connector provision?

During setup, the Wizard App detects whether your organization uses Directory Connector. If it is enabled, a dialog box where you can choose to use Entra ID and block Directory Connector. Click Block to confirm that you want to continue the Entra ID (Azure AD) Wizard App configuration.

You can also choose to disable Directory Connector before configuring the Wizard App. After configuration, the Wizard App manages user profiles. However, the Wizard App only manages the users who were added to the synchronization scope; you cannot use the Wizard App to manage users synced by Directory Connector that were not part of the synchronization scope.

Can I configure single sign-on with Microsoft Entra?

You can configure a single sign-on (SSO) integration between a Control Hub customer organization and a deployment that uses Microsoft Entra ID as an identity provider.

When does the user avatar update in Webex?

The user avatars are synced to Webex when the user is created in Webex Identity. This update relies on the user's avatar being updated in Entra ID. The Wizard App then retrieves the new avatar from Entra ID.