If someone reports an issue with:

• Meetings or calls using Call on Webex—You can search for the email of the host or participants, the 9-digit meeting number (also known as meeting access code), the conference ID, or the caller or callee's email address.
• Calls using Webex Calling—You can search for the caller or callee's email address that's registered with Webex Calling, MAC address of the phone, phone number, or call ID.

You have access to information such as what people were up to during the meeting or call (like hosting or sharing), how long it took them to join, and how long the meeting or call lasted.

By default, the table is sorted by the latest start date of meetings and calls, but you can sort the table to see either meetings or calls first by clicking on the Service column.

The time zone is set according to your profile setting, but you can change it next to the date selector.

חפש לפי כתובת דוא"ל

Enter someone’s email address, including the domain, to find out more about meetings and calls that they attended, along with a high-level overview of their media quality metrics in those meetings and calls.

מחווני KPI

The following KPIs help you see how often the user had poor quality meetings or calls:

• Poor Meeting Minutes—Number of Webex Meetings minutes where the user experienced poor media quality.
• Total Meeting Minutes—Total number of minutes that the user was in meetings using Webex Meetings.
• Poor Minutes of Call on Webex—Number of minutes using Call on Webex where the user experienced poor media quality.
• Total Minutes of Call on Webex—Total number of minutes that the user was in calls using Call on Webex.
• Poor Webex Calling Minutes—Number of Webex Calling minutes where the user experienced poor media quality.
• Total Webex Calling Minutes—Total number of minutes that the user was in calls using Webex Calling.

Meetings and calls list

This list organizes meetings and calls starting from the most recent. The information available in this list are:

• Overall—Overall media quality of the meeting or call across all participants.
• Personal—The user's personal media quality in the meeting or call.
• Service—The service used for the meeting or call.
• Start Time—The time that the meeting or call started. The timezone is based on what you selected.
• Meeting / Caller number—The 9-digit meeting access code used to join the meeting or the number that the user called.
• Name—Name of the meeting or call.
• Host / Caller—The user who hosted the meeting or the user who initiated the call.
• Participants—Number of participants in the meeting or call.
• Duration—The total duration of the meeting or call.
• Site / Location—The Webex Meetings site if it was a meeting or location assigned to the user if it was a call.
• Conference / Call ID—Unique identifier of the meeting or call.

Visualization view

The visualization view shows you a timeline view of the meetings and calls that the user attended. Each dot represents a meeting or call. Hover over a dot to see a short description of the meeting or call. You can click on the name of the meeting or call to open up a new tab that redirects you to its details page. Different devices are split into multiple rows so you can quickly glance and see if a user's poor quality is coming from a specific operating system or device.

חפש לפי מספר פגישה

מספרי פגישות ידועים גם כקוד גישה בן 9 ספרות. ייתכן שמספר זה אינו ייחודי בפגישות שונות. לדוגמה, קוד הגישה של Cisco Webex Personal Room של אדם אינו משתנה מפגישה לפגישה.

הזן את המספר בן 9 הספרות ללא רווחים או מקפים. רשימת פגישות התואמות לתצוגת קריטריוני החיפוש שלך.

Search by name of cloud-registered device

Enter a device name to find out more about meetings and calls that they were used in, along with a high-level overview of the media quality metrics of the device in those meetings and calls. If you search for a partial device name, a drop-down list shows you the closest match that you can select from.

חפש לפי מזהה שיחת ועידה

Every meeting or call has a unique conference ID. The conference is an internal ID that isn't commonly available to users. You can locate this ID through Analytics.

הזן את מזהה הוועידה בשדה החיפוש. אורכם של מזהי הכנסים הוא 9 עד 18 תווים והוא יכול להיות אלפאנומרי. Once you enter an ID, you're taken straight to the details page for that meeting or call.

חפש לפי מספר טלפון

Calls made using Webex Calling usually have a caller and callee phone number. Enter the phone number in the search field for an exact string match. The listing view will show all calls that were either made to or received from that phone number.

Search by call ID

Every call leg (or hop) has a call ID. The call ID is an internal ID that isn't commonly available to users. It's primarily used by the support team.

Enter the call ID in the search field, which is an alphanumeric string. Once you enter the call ID, the listing view shows the call in which the call ID occurred.

Search for users or devices that joined external meetings

Enter a user's email address or device name to view their media quality metrics when they join a meeting outside of your organization. External meetings show up as calls with the following naming convention:

• User's email address—user name→ Webex Meeting.
• Device—device name → Webex Meeting.

The user or device will also be the only participant shown when you drill down to see the meeting details.

מגבלות

• חיפושי תווים כלליים, כגון חיפושים המשתמשים בתווים מיוחדים, אינם נתמכים.
• הנתונים אינם זמינים עבור פגישות עם שמע בלבד, שבהן כל משתתף בפגישה (כולל המארח) חייג לפגישה ואיש לא הצטרף דרך לקוח או מכשיר.
• אם הפגישה נקבעה בחלל, השתמש במספר הפגישה כדי למצוא את הפגישה אם אינך מצליח למצוא את הפגישה באמצעות כתובת הדואר האלקטרוני של המארח. You can find the meeting number by going to the space, selecting the activity menu and choosing Meetings, then Space meeting information.

Once you select a meeting from the search view, you see the details for that meeting. This view lists all the participants on the left side, participant usage and quality information in the middle, and a sliding right panel with specific meeting or call details.

Key performance indicators (KPIs)

KPIs are available at the top to give you a quick view of the media quality experienced during the meeting. מחווני ה- KPI הזמינים הם:

• Total participants—The number of participants who joined the meeting. When it's a meeting, the number of guests are shown at the bottom of this KPI. When it's an event, panelists are shown at the bottom. Click on the filter icon to only show guests or panelists.

• Poor audio minutes—The percentage of audio minutes at or above the poor media quality threshold out of the total minutes in the meeting. Click on the filter icon to sort participants who had the most poor audio minutes at the top.

• Poor video minutes—The percentage of video minutes at or above the poor media quality threshold out of the total minutes in the meeting. Click on the filter icon to sort participants who had the most poor video minutes at the top.

• Poor sharing minutes—The percentage of sharing minutes at or above the poor media quality threshold out of the total minutes in the meeting. Click on the filter icon to sort participants who had the most poor sharing minutes at the top.

• Unexpected drops—The percentage of participants who left the meeting early due to a connection, software, or hardware issue. Click on the filter icon to sort participants who had the most unexpected drops at the top.

Join in-progress meetings

If you’re a full administrator with the Advanced Troubleshooting Access role, then you can join a meeting that’s in progress to help make sure the meeting runs smoothly. Click Join in the meeting view, and you’ll join the meeting as a guest.

Enable auto refresh for in-progress meetings

To enable auto refresh, click the Actions button when viewing an in-progress meeting and then select Enable auto refresh. The in-progress meeting information automatically updates every two minutes, or you can manually refresh the meeting information again.

רשימת משתתפים

שם המשתתף או המכשיר, והסמל של המכשיר ששימש להצטרפות לפגישה, מופיעים בצד שמאל. אם מישהו מצטרף לפגישה באמצעות לקוח Webex שלו והוא מחבר שמע עם שיחה חוזרת דרך PSTN, מוצגים שני ערכים. For example, when you call into a meeting and your Webex App is paired with a Cisco Room Device, there are two entries: Webex App and Room Device.

View which participant paired with a device

When a participant uses a device or connects through PSTN to join a meeting, the name of the participant shows up under the device. This helps you see which participants paired with which device, making it easier for you to reach out to the correct participant to assist them.

רחף מעל משתתף כדי לראות סיכום קצר אודות המשתתף, כגון סוג הלקוח ששימש להצטרפות לפגישה. When someone calls into a meeting, you can see what time they joined the meeting and the amount of time that they were in the meeting.

שלח משוב

Click on the announcement button next to the information available to let us hear your thoughts. If you think the information's helpful, you can give it a thumbs up. If you don't think an information's helpful, click on the edit button to write down your comments on how we can improve the information for you.

Join meeting time (JMT)

ה- JMT עבור כל לקוח נלכד למעט שיחות באמצעות PSTN. JMT מחושב תוך שניות כ- (הזמן מלחיצה על קישור הפגישה לטעינת חלון התצוגה המקדימה) + (הזמן מלחיצה על לחצן הצטרף כעת בחלון התצוגה המקדימה ועד לחיבור לפגישה).

JMT אינו סופר את הזמן שהמשתמש מבלה בגלישה בתפריטים, ביצוע בחירות בחלון התצוגה המקדימה או המתנה בלובי.

JMT של פחות מ-10 שניות מוצג בירוק, בין 10 ל-20 שניות מוצג בצהוב, ויותר מ-20 שניות מוצג באדום. רחף מעל הנקודה הצבעונית כדי לראות את ה- JMT של משתתף.

פרטי פגישה

Meeting details are shown on the right-side sliding panel, and can be collapsed with the button.

A legend is provided under the Meeting Details panel. רחף מעל סמל המידע כדי לראות כיצד מוגדרים ערכי הסף.

Audio, video, and sharing tab

You can switch between the audio, video, and sharing tabs to see the detailed views of a meeting or call, which includes JMT, usage, and quality metric.

How media quality data is captured

Media quality data is captured every minute and visualized using green (good), yellow (fair), or red (poor). These colors are based on the end-to-end packet loss and average latency only. The types of packet loss captured are:

• End to End—The speaker's sending packet loss from their Webex client to the participant's Webex client, captured after packet recovery.

• Sending—Participant's Webex client to the Webex cloud.

• Receiving—Webex cloud to the participant's Webex client.

אם אתה רואה קו אפור מנוקד, זה אומר שהשמע, הווידאו או השיתוף של ההתקן כבויים. אם אתה רואה קו אפור אחיד, זה מצביע על כך שיש רק נתונים מינימליים זמינים, כגון שימוש ו- JMT. Solid gray lines mean the user joined the meeting with an application or device that is older than the minimum supported version or a Cisco on-premises device.

באפשרותך לרחף מעל שורה כדי לראות סיכום של מדד האיכות כחלון קופץ.

Host and panelist indicator

An H icon indicates when a participant becomes the host of the meeting.

A P icon indicates who were the panelists during a Webex Events session.

Share indicator

A blue line shows who's sharing their screen and how long they shared their screen for.

Hardware and network change indicator

סמל יהלום סגול מציין מתי משתתף משנה את חיבור הרשת, האוזניות, המיקרופון או המצלמה שלו במהלך פגישה. רחף מעל הסמל כדי לראות את פרטי השינוי.

Mute indicator

הקו המקווקו מראה לך כמה זמן המשתתף הושתק, ואתה יכול לרחף מעל הסמל כדי לראות אם המשתתף השתתק ולא השתתק מספר פעמים בתוך משך זמן זה.

End meeting indicator

If a participant joined a meeting using VoIP with the Webex Meetings app, Webex App app, or a device, then you can see how a meeting ended for that participant. סמל קו ירוק מציין מתי משתתף עזב פגישה באופן רגיל, בעוד שסמל קו אדום מציין מתי משתתף עזב פגישה באופן בלתי צפוי, כגון נפילה מפגישה עקב בעיה במערכת או ברשת.

Host end meeting indicator

The X icon inside a circle shows how the host ended the meeting.

View individual breakout sessions

A blue line represents if a breakout session was started within a meeting. You can click on the blue line to see which participants joined the breakout session, and how long they were in there for. Use this information to help you isolate issues within a specific breakout session.

Details tab

The details tab provides a table view of participants. You can see how long they were in the meeting or call for, the client and platform they used to join a meeting, their IP addresses, their hardware information, how they ended a meeting, the location they joined from, and if they were the host. באפשרותך להשתמש בפס הגלילה כדי לראות מידע נוסף, כגון החיוג #, שמע, וידאו ותחבורה משותפת של המשתתף ו- codec, מיקרופון, רמקול ומצלמה. ניתן לייצא טבלה זו לקובץ CSV באמצעות לחצן ייצוא רשומת ייצוא בפינה השמאלית העליונה.

The following table shows what details data is available.

יצא

מתצוגת הפגישה או המשתתפים, באפשרותך לייצא מידע על פגישות בקובץ JSON. באפשרותך גם לייצא את רשימת המשתתפים ואת הפרטים לקובץ CSV.

Map tab

The map view gives you a visualization of the locations that participants joined the meeting from and the data centers that they connected to. With this information, you can determine if there's a pattern for participants who are experiencing media quality issues. Did certain areas have participants with poor media quality, or was it a specific data center? Are participants connecting to the most optimal data center closest to their area? Did a participant have poor media quality because they connected to a data center that's farther away from them? This map view can help you find possible answers to those questions so you can narrow down issues and proactively figure out if there's a problem before more users are affected.

The number in the circle shows how many participants joined from that area. Hover over a location to see the names of the participants in that area, what their media quality was like, and the data center that they connected to.

Participants with poor media quality

If a participant reaches the poor media quality threshold for three minutes continuously or for a total of five minutes, the circle becomes red. Media quality thresholds for this map are calculated as:

• Poor—End-to-end receiving packet loss > 5% or latency > 400ms.

• Good—Everything else.

You can click on a participant's name to see their media quality details during the meeting.

Participants with an unknown location

Participants whose locations are unknown are placed in a square at the bottom-left side of the map.

For information on how to troubleshoot calls that use Webex Calling, see Troubleshoot Webex Calling Media Quality in Control Hub.

When you select a call from the list, you get information that's similar to the meeting view, such as media quality data for the participants and the audio, video, sharing, and details tab. The difference is that calls don't have the KPIs at the top and the Map tab. You can also find out the details about the call on the right-hand panel, like the calling session ID, the date and time of the call, and who initiated the call.

פרטי שיחה

Click a participant name to see the detailed metrics of their client and device. כל המידע מתעדכן בכל דקה. מידע נוסף על הציוד והרשת של המשתתף ניתן למצוא בצד ימין.

Participant details

• Click the down arrow on any of the charts to collapse them.

• Filter between showing All, Sending, Receiving, or End to End details with the drop-down menu in the right corner.

• Filter out the average or maximum latency of each chart by clicking the icons for them.

• Audio Quality, Video Quality, Share Quality, CPU Usage, and Memory Usage data is updated every minute for meetings that are in progress.

  Click the red or yellow line segments to highlight the selection with a vertical bar, then hover over each of the line to show the pop-up with the actual value and timestamp of each chart.

  • Audio Quality—The network quality of the audio channel for that participant throughout the meeting.

  • Video Quality—The network quality of the video channel for that participant throughout the meeting.

  • Share Quality—The quality of any content shared during the meeting. איכות השיתוף כוללת מידע על האופן שבו תוכן נשלח והתקבל.

  • CPU Usage—The percentage of the CPU that was used by the machine that the participant joined the meeting with.

  • Memory Usage—The percentage of memory that was used by the machine of the participant during the meeting.

Mute indicator

סמל השתקה מציין מתי משתתף הושתק במהלך פגישה. The mute indicator shows for participants who clicked the mute button on the Webex Meetings desktop and mobile app, the Webex App desktop and mobile app, and cloud-registered room devices. אם משתתף הושתק באמצעות חומרה חיצונית, כמו מיקרופון, מחוון ההשתקה אינו מוצג.

The following quality metrics are available.

Equipment and Networks details

החלונית 'ציוד ורשתות' מציגה לך מידע על תצורת המשתתף. You can collapse the panel with the button.

Similar information is available for the Webex Meetings Desktop application, Webex App Desktop application, Webex App for Android, Webex App for iPhone and iPad, and cloud-enabled devices. Webex Meetings for mobile, on-premises devices, and third-party SIP devices will be supported in the future.

עבור PSTN: התקשר והתקשר שוב, רק מספרי טלפון או מידע על גשר הוועידה זמינים.

The following table shows available equipment and network data.

The Live Meetings tab shows all the meetings that are currently in progress in your organization. You can use the information here to proactively catch network issues before they become widespread, or to help diagnose the cause for any network issues. Data automatically updates every 10 minutes. You can see when the last time the data was updated next to the Export as JSON button.

By default, the page shows you the live meetings for all the sites in your Control Hub organization. If you have multiple sites, you can use the drop-down menu to select a specific site.

Key performance indicators (KPIs)

KPIs are available at the top of the page to show you the number of live meetings and how many meetings and participants are experiencing good network. You can use these KPIs as measurable data to see if any network issues have been happening recently. מחווני ה- KPI הזמינים הם:

• Total Live Meetings—The number of meetings that are in progress.

• Total Live Participants—The number of participants that are currently in meetings.

• Meetings with Good Network—The number of meetings that are at or above the good network quality threshold. Quality is counted as good if packet loss was less than or equal to 5% and latency was less than or equal to 400ms. Meetings are counted as poor quality if at least one participant had poor audio or video quality in the last 15 minutes.

• Participants with Good Network—The number of participants that are at or above the good network quality threshold. Quality is counted as good if packet loss was less than or equal to 5% and latency was less than or equal to 400ms. Participants are counted as poor quality if they had three consecutive minutes or five accumulated minutes of poor audio or video quality during a meeting.

Live meetings map

This map shows the overall geographic distribution of live meetings. You can hover over each circle to see more data about a location, such as the number of participants, meetings, and poor quality meetings. You can also select the data centers to which the participants in a location are connected. The names for the data centers are abbreviated. The size of the circle is based on how many participants there are, and the color is based on how many poor-quality meetings a location is experiencing.

Network performance

This chart shows a trend of the latency and packet loss experienced by participants during meetings that are in progress. You can switch between data for audio and video. You can also adjust the sliding bar to see what the 95th percentile was between a 24-hour period.

IP by network performance

This chart shows a breakdown of IP addresses and the network quality of participants who connected to those IP addresses. IP addresses are partially masked to preserve the personal identity of users. You can use this chart to see if a specific location or service provider has a higher number of poor-quality meetings than average, and start troubleshooting from there.

Hover over the red bar to see the number, percentage, and location of poor-quality meetings from that IP address. Hover over the green bar to see the same breakdown of good-quality meetings from that IP address.

Live meetings search table

If you're a full administrator, read-only administrator, or support administrator with the Advanced Troubleshooting Access role, you have access to a table that shows all the meetings that are in progress. Use the search bar to search for specific meetings or quickly filter participants by interacting with the other charts.

For example, if you notice a location with lots of poor-quality meetings in the Live Meetings Map, you can hover over that location and click on the number next to # of Poor Quality Meetings. This will filter the table to only show the meetings that those participants are in.

Another example is in the IP by Network Performance chart. If you hover hover a red bar and click the number of poor connections, this will filter the table to only show the meetings where participants connected to that IP address.

Selected filters show before the search box, which you can remove by clicking the X.

To have a good experience during a Webex Meeting or call, a key requirement is to have good video and audio quality. Several factors can degrade media quality during the meeting, such as environment, equipment, or the network. For a more in-depth explanation of how troubleshooting works, see Troubleshooting Webex Meetings and Calls, which highlights key considerations when troubleshooting poor meeting or call experiences and outlines the tools available to you to help resolve them.