Manage User Calling Data

Overview

If you have numerous user calling data to add, the Bulk manage user calling data option is convenient, and the CSV support reduces effort for deployment and migration.

Exporting more than 1000 records export the data in a zip file format. The zip file contains a single CSV with all the data and multiple files less than 1000 records. You can import data which is less than 1000 records to CSV, as importing is limited to 1000 records. The files less than 1000 records are generated that further allow administrators to quickly import any updates.

Every user calling data created in the Control Hub requires populating a wizard with many parameters and the CSV support streamlines the process.

The following functionalities are some of the features being supported:

Monitoring
Push to Talk
Receptionist Client
Outbound Calling Auth Codes

Bulk manage user calling data

To bulk manage user calling data:

From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings, and then scroll to Manage User Calling Data.

Click Manage User Calling Data.

Select a location from the drop-down list to download data for user calling data on that location, or select all locations to download data for all user calling data.note.

All Locations option in the drop-down list is disabled when your organization has more than 1000 calling users. It’s recommended you export data per location.

(Optional) Click Download Data to select the specific user calling features to be included in the download.

Atleast one feature must be selected to proceed but more the features selected leads to a longer download time.

The download data option to select specific user data is applicable only for User Feature CSVs.

(Optional) Click Download .csv template to verify that your CSV file is properly formatted, making sure to fill in the required information.

Add or edit the first and last name, phone number, and so on, and upload the updated CSV file.

Click View Import history/tasks to view the status of your CSV import and indicating whether you've encountered any errors.

The Error.csv file is generated in real time and is independent of the completion of the downloads.

Prepare your CSV

User Email is the only mandatory field that you must enter and the other fields are optional.

Never remove columns and header from the CSV file when preparing. But, you can clear values from columns you don’t wish to modify and the blank cells in CSV during import means "no change".

Column

Description

Supported Values

User Feature

User Email

Enter the email ID of the user.

Example: san@yahoo.com Character length: 1-30

By Default

Voicemail Enabled

Select the voicemail enabled menu extension.

TRUE, FALSE

Voicemail

Send All Calls to VM

Select the send all calls to the VM menu extension.

TRUE, FALSE

Voicemail

Send Busy Calls to VM

Select the send busy calls to the VM menu extension.

TRUE, FALSE

Voicemail

Send Unanswered Calls to VM

Select the send unanswered calls to the VM menu extension.

TRUE, FALSE

Voicemail

Number Of Rings Before Sending Unanswered Calls to VM

Enter the number of rings before sending unanswered calls to VM.

Example: 3 Range: 2-20

Voicemail

New Voicemail Notification Enabled

Select the new voicemail notification enabled menu extension.

TRUE, FALSE

Voicemail

New Voicemail Notification Destination

Enter the new voicemail notification destination.

Example: san@yahoo.com Character length: 1-30

Voicemail

Message Storage Type

Select the message storage type.

INTERNAL, EXTERNAL

Voicemail

Message Storage Internal Mailbox New Message Indicator

Select the message storage internal mailbox new message indicator.

TRUE, FALSE

Voicemail

Message Storage External Mailbox Email

Enter the email ID for the message storage external mailbox.

Example: san@yahoo.com Character length: 1-30

Only applicable for EXTERNAL type

Voicemail

Transfer To Number Enabled

Select the transfer to number.

TRUE, FALSE

Voicemail

Transfer To Number Destination

Enter the transfer to number destination.

Example: 19095550000. Character length: 1-23

Voicemail

Email Copy Of Message Enabled

Select the email copy of the message.

TRUE, FALSE

Voicemail

Email Copy Of Message Email Id

Enter the email ID for the email copy of the message.

Example: san@yahoo.com Character length: 1-30

Voicemail

Fax Messaging Enabled

Select the fax messaging option.

TRUE, FALSE

Voicemail

Fax Messaging Phone Number

Enter the fax messaging phone number.

Example: 19095550000. Character length: 1-23

Voicemail

Fax Messaging Extension

Enter the fax messaging extension.

Example: 93670. Character length: 1-23

Voicemail

Call Forwarding Always Enabled

Select the call forwarding always enabled option.

TRUE, FALSE

Call Forwarding

Call Forwarding Always Phone Number

Enter the call forwarding always phone number.

Example: 19095550000. Character length: 1-23

Call Forwarding

Call Forwarding Always Play Tone Enabled

Select the call forwarding always play tone-enabled option.

TRUE, FALSE

Call Forwarding

Call Forwarding Always Send To Voicemail Enabled

Select the call forwarding always send to voicemail enabled option.

TRUE, FALSE

Call Forwarding

Call Forwarding Busy Enabled

Select the call forwarding busy option.

TRUE, FALSE

Call Forwarding

Call Forwarding Busy Phone Number

Enter the call forwarding busy phone number.

Example: 19095550000. Character length: 1-23

Call Forwarding

Call Forwarding Busy Send To Voicemail Enabled

Select the call forwarding busy send option.

TRUE, FALSE

Call Forwarding

Call Forwarding No Answer Enabled

Select the call forwarding busy send option.

TRUE, FALSE

Call Forwarding

Call Forwarding No Answer Phone Number

Enter the call forwarding no answer phone number.

Example: 19095550000. Character length: 1-23

Call Forwarding

Call Forwarding No Answer Send To Voicemail Enabled

Select the call forwarding no answer send to voicemail enabled option.

TRUE, FALSE

Call Forwarding

Call Forwarding No Answer Number Of Rings

Enter the call forwarding no answer number of rings.

Example: 11 Character length: 1-23

Call Forwarding

Business Continuity Enabled

Select the business continuity option.

TRUE, FALSE

Call Forwarding

Business Continuity Phone Number

Enter the business continuity phone number.

Example: 19095550000. Character length: 1-23

Call Forwarding

Business Continuity Send To Voicemail Enabled

Select the business continuity send to voicemail enabled option.

TRUE, FALSE

Call Forwarding

Call Waiting Enabled

Select the call waiting enabled option.

TRUE, FALSE

Call Waiting

External Caller ID Number

Enter the external caller ID phone number in E164 format.

Example: +19095550000. Character length: 1-23

Caller ID

Caller ID First Name

Enter the caller ID first name.

Example: San. Character length: 1-23

Caller ID

Caller ID Last Name

Enter the caller ID last name.

Example: Tway. Character length: 1-23

Caller ID

External Caller ID Name Policy

Select the external caller ID name policy.

INTERCEPT_ALL, ALLOW_ALL

Caller ID

Custom External Caller ID Name

Enter the caller ID name.

Example: SanT. Character length: 1-23

Caller ID

Block Caller ID for Forwarded Calls

Select the block caller ID for forwarded calls.

TRUE, FALSE

Caller ID

Emergency Call Back Number Type

Enter the emergency call-back number type.

LOCATION_MEMBER_NUMBER, LOCATION_ECBN, DIRECT_LINE

Emergency Call Back

Emergency Call Back Number

Enter the emergency call-back number.

User Email, Place Name, Virtual Line - UUID

Emergency Call Back

Ring Devices For Click To Dial Calls Enabled

Select the ring devices for click to dial calls enabled.

TRUE, FALSE

Applications

Ring Devices For Group Page Enabled

Select the ring devices for group page option.

TRUE, FALSE

Applications

Ring Devices For Call Park Enabled

Select the ring devices for call park option.

TRUE, FALSE

Applications

Desktop Client Enabled

Select the desktop client option.

TRUE, FALSE

Applications

Mobile Client Enabled

Select the mobile client option.

TRUE, FALSE

Applications

Tablet Client Enabled

Select the tablet client option.

TRUE, FALSE

Applications

Desktop Browser Enabled

Select the desktop browser option.

TRUE, FALSE

Applications

Barge In Enabled

Select the barge in option.

TRUE, FALSE

Barge In

Barge In Tone Enabled

Select the barge in tone option.

TRUE, FALSE

Barge In

Call Intercept Enabled

Select the call intercept option.

TRUE, FALSE

Call Intercept

Call Intercept Incoming Call Type

Select the call intercept incoming call option.

INTERCEPT_ALL, ALLOW_ALL

Call Intercept

Call Intercept Incoming Call Voicemail Enabled

Select the call intercept incoming call voicemail option.

TRUE, FALSE

Call Intercept

Call Intercept Incoming Call New Phone Number Announcement Enabled

Select the call intercept incoming call new phone number announcement option.

TRUE, FALSE

Call Intercept

Call Intercept Incoming Call New Phone Number Announcement Destination

Enter the call intercept incoming call new phone number announcement destination option.

Example: 19095550000. Character length: 1-23

Call Intercept

Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Enabled

Select the call intercept incoming call new phone number announcement zero transfer option.

TRUE, FALSE

Call Intercept

Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Destination

Enter the call intercept incoming call new phone number announcement zero transfer destination option.

Example: 19095550000. Character length: 1-23

Call Intercept

Call Intercept Outgoing Call Type

Select the call intercept outgoing call option.

INTERCEPT_ALL, ALLOW_LOCAL_ALL

Call Intercept

Call Intercept Outgoing Call Transferred Enabled

Select the call intercept outgoing call transferred option.

TRUE, FALSE

Call Intercept

Call Intercept Outgoing Call Transferred Phone Number

Enter the call intercept outgoing call transferred phone number option.

Example: 19095550000. Character length: 1-23

Call Intercept

Incoming Calls Enabled

Select the incoming calls option.

TRUE, FALSE

Incoming Calls

Incoming Calls Internal Calls Enabled

Select the incoming internal calls option.

TRUE, FALSE

Incoming Calls

Incoming Calls Collect Calls Enabled

Select the incoming collect calls option.

TRUE, FALSE

Incoming Calls

Incoming Calls Transfer Types

Select the incoming transfer type option.

ALLOW_ALL_EXTERNAL,

ALLOW_ONLY_TRANSFERRED_EXTERNAL,

BLOCK_ALL_EXTERNAL

Incoming Calls

Outgoing Calls Enabled

Select the outgoing calls option.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Internal Action

Select the outgoing calls internal action option.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Internal Transfer Enabled

Select the outgoing calls internal transfer option.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Toll Free Action

Select the outgoing calls toll free action option.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Toll Free Transfer Enabled

Select the outgoing calls toll free transfer option.

TRUE, FALSE

Outgoing Calls

Outgoing Calls International Action

Select the outgoing calls international action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls International Transfer Enabled

Select the outgoing calls international transfer option.

TRUE, FALSE

Outgoing Calls

Outgoing Calls National Action

Select the outgoing calls national action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls National Transfer Enabled

Select the outgoing calls national transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Operator Assistance Action

Select the outgoing calls operator assistance action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Operator Assistance Transfer Enabled

Select the outgoing calls operator assistance transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Chargeable Directory Assistance Action

Select the outgoing calls chargeable directory assistance action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Chargeable Directory Assistance Transfer Enabled

Select the outgoing calls chargeable directory assistance transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Special Services I Action

Select the outgoing calls special services action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Special Services I Transfer Enabled

Select the outgoing calls special services transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Special Services II Action

Select the outgoing calls special services action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Special Services II Transfer Enabled

Select the outgoing calls special services transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Premium Services I Action

Select the outgoing calls premium services action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Premium Services I Transfer Enabled

Select the outgoing calls premium services transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Premium Services II Action

Select the outgoing calls premium services action.

ALLOW, AUTH_CODE, BLOCK

Outgoing Calls

Outgoing Calls Premium Services II Transfer Enabled

Select the outgoing calls premium services transfer action.

TRUE, FALSE

Outgoing Calls

Outgoing Calls Authorization Code Action

Select the outgoing calls authorization code action.

ADD, REMOVE, REPLACE

Outgoing Call Auth Codes

Outgoing Calls Authorization Code Name

Enter the outgoing calls authorization code name.

Example: San. Character length: 1-23

Outgoing Call Auth Codes

Outgoing Calls Authorization Code Value

Enter the outgoing calls authorization code value.

Example: 19095550000. Character length: 1-23

Outgoing Call Auth Codes

Outgoing Calls Transfer Number

Enter the outgoing calls transfer number.

Example: 19095550000. Character length: 1-23

Auto-transfer Number

Compression

Select the compression type.

ON, OFF

Compression Options

Executive type

Select the executive type.

UNASSIGNED,

EXECUTIVE,

EXECUTIVE_ASSISTANT

Executive Assistant

Call Recording Enabled

Select the call recording type.

TRUE, FALSE

Call Recording

Call Recording Type

Select the call recording type.

ALWAYS, NEVER, OnDEMAND

Call Recording

Call Recording Start Stop Announcement Enabled

Select the call recording start stop announcement option.

TRUE, FALSE

Call Recording

Call Recording Voicemail Enabled

Select the call recording voicemail option.

TRUE, FALSE

Call Recording

Call Recording Notification Enabled

Select the call recording notification option.

TRUE, FALSE

Call Recording

Call Recording Notification Type

Select the call recording notification type option.

Play Announcement, Beep

Call Recording

Call Recording Reminder Tone Enabled

Select the call recording reminder tone option.

TRUE, FALSE

Call Recording

Call Recording Reminder Tone Interval

Select the call recording reminder tone interval option.

TRUE, FALSE

Call Recording

Hoteling Enabled

Select the hoteling enabled option.

TRUE, FALSE

Hoteling

Monitoring Enabled

Select the monitoring enabled option.

TRUE, FALSE

Monitoring

Monitored Line Action

Select the monitoring line action option.

ADD, REMOVE, REPLACE

Monitoring

Monitored Line / Call Park Extension

Enter the monitoring line or call park extension option.

Example: 19095550000. Character length: 1-23

Monitoring

Monitored Call Park Extension Location

Enter the monitoring call park extension location option.

Example: Connecticut. Character length: 1-23

This is applicable only if you’ve provided the CALL_PARK_EXTENSION

Monitoring

Privacy Auto Attendant Extension Dialing Enabled

Select the privacy auto attendant extension dialing option.

TRUE, FALSE

Privacy

Privacy Auto Attendant Name Dialing Enabled

Select the privacy auto attendant name dialing option.

TRUE, FALSE

Privacy

Privacy Selective Line Status Sharing Enabled

Select the privacy selective line status sharing option.

TRUE, FALSE

Privacy

Privacy User Action

Select the privacy user action option.

ADD, REMOVE, REPLACE

Privacy

Privacy User ID

Enter the privacy user ID option.

Example: 19095550000. Character length: 1-23

Privacy

Push To Talk Access Type

Select the push to talk access type option.

ALLOW_USERS, BLOCK_USERS

Push To Talk

Push To Talk Connection Type

Select the push to talk connection type option.

ONE_WAY, TWO_WAY

Push To Talk

Push To Talk User Action

Select the push to talk user action option.

ADD, REMOVE, REPLACE

Push To Talk

Push To Talk User ID

Enter the push to talk user ID.

Example: 19095550000. Character length: 1-23

Push To Talk

Attendant Console User Action

Select the attendant console user action option.

ADD, REMOVE, REPLACE

Attendant Console

Attendant Console User

Enter the attendant console user option.

Example: 19095550000. Character length: 1-23

Attendant Console

Announcement Language

Select the announcement language.

The values are based on the partner's language preferences

Announcement Language

Alternate Numbers Action

Enter the alternate numbers action.

Example: 19095550000. Character length: 1-23

Alternative Numbers

Alternate Numbers Phone Number

Enter the alternate numbers phone number.

Example: 19095550000. Character length: 1-23

Alternative Numbers

Alternate Numbers Extension

Enter the alternate numbers extension.

Example: 93671. Character length: 1-23

Alternative Numbers

Alternate Numbers Ring Pattern

Select the alternate numbers ring pattern.

NORMAL, LONG_LONG

Alternative Numbers

MOH Active

Select to activate Music on Hold.

TRUE, FALSE

Music on Hold

MOH Announcement Type

Select the Music on Hold announcement type option.

DEFAULT, CUSTOM

Music on Hold

MOH Announcement Name

Select an annoucement Name for Music on Hold option

Music on Hold

MOH Announcement Media Type

Select the media type

Example: WAV, WMA, etc

Music on Hold

MOH Announcement Level

Select the level that the announcement applies

Example: ORGANIZATION, LOCATION

Music on Hold

Direct Line Selectable For External Caller ID

Enable to show the user's phone number in the caller ID selection list.

Disable if you've already entered the user's phone number in the External Caller ID Number column or don't want to show.

TRUE, FALSE

Caller ID

Location Number Selectable For External Caller ID

Enable to show the location's main number in the caller ID selection list.

Disable if you've already entered the location's main number in the External Caller ID Number column or don't want to show.

TRUE, FALSE

Caller ID

Custom External Caller ID Number

Enter the custom external caller ID phone number in E164 format.

Example: +19095550000. Character length: 1-23

Caller ID