Set up call recording

You can enable the call recording feature on a phone so that the users can record an active call or call conference.

Only the user who triggers the call recording might receive an audible alert to indicate that the call is being recording. The other connected parties don't receive any audible alert for the recording.

You can set whether the alert sound will be audible to both the user who triggers the recording and to other connected parties.

When an active call is being recorded, the user can receive or place intercom calls. However, if the user places an intercom call, the active call is put on hold. This action causes the recording session to terminate.

For more information, see Monitoring and Recording.

1	In Cisco Unified Communications Manager Administration, add the softkey Record (Record). For more information, see Configure feature soft buttons with a softkey template.
2	Apply the new or updated softkey template to a phone. For more information, see Apply a softkey template to a phone.
3	Enable Built in Bridge field for the phone. Choose Device > Phone. Click Find to locate the phone that you want to configure. From the Built in Bridge drop-down list, choose On to enable it Click Save.
4	Configure a phone line for recording. Choose Device > Phone. Click Find to locate the phone that you configured. In the left Association pane, click a phone line for the recording setup. From the Recording Option drop-down list, choose Selective Call Recording Enabled. From the Recording Profile drop-down list, choose a recording profile that is configured for the line. For more information about how to create a new recording profile, see Create a Recording Profile. Click Save.

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