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ISSUE
Users may encounter the error message 'The URL is invalid. Please contact the publisher or your Site Administrator.' when trying to play a recording.

RESOLUTION

To correct the 'The URL is invalid' error, you should ensure that your computer's date, time, and time zone are set correctly by following these steps:

Windows 10

1. Right-click on the time displayed in the lower-right corner of your screen.
2. Select Adjust date/time to open the Date & Time settings window.
3. You can opt to have Windows set the time and time zone automatically by toggling Set time and Set time zones automatically.
4.  Please just turn the automatic options off if you prefer to set these manually.
5. To manually set the time, click Change under Set the date and time and enter the correct information.
6. To manually set the time zone, select the correct time zone from the drop-down menu under Time Zone.
7. Close the settings window once the correct settings are applied.

After making sure the date, time, and time zone settings are accurate, please try to access the content or perform the action again. The error message should no longer appear. If the issue persists, it may be unrelated to the system's time settings, and further investigation may be necessary, such as checking for network issues or contacting the site administrator for additional support.

CAUSE
This error is often triggered when the system's date, time, or time zone settings are inaccurately configured. Many applications and websites validate requests based on the client system's current time settings. If there is a significant discrepancy, it can lead to such URL validation errors.