As partner, you can turn on the call recording feature for a customer organization. You or the customer administrator can then turn on this feature for specific users. Dubber, a third-party partner, records all incoming and outgoing calls for those users. Dubber also stores and manages all recorded calls.
All Webex Calling customers have access to the Dubber Go - free subscription. With Dubber Go, users get convenience call recording. Paid subscriptions are available, offering more options like compliance call recording, unlimited retention, AI analysis, and administrator access.
Dubber Go is available to all users and gives access to unlimited recordings. Each recording is stored for 30 days. Only users can access and manage their recordings from their Dubber portal.
Standard and AI licenses require a contractual agreement with Dubber. With the paid licenses, you have access to unlimited recordings, unlimited storage, and recordings can be accessed by the administrator. Dubber Call Recording licenses are available through Cisco Commerce Workspace (CCW) (Solutions Plus).
Before you begin
From the partner view in https://admin.webex.com, go to Customers, and then select a customer.
Scroll to Calling and then turn on Call Recording.
This feature then needs to be turned on and set up for specific users within the customer organization. The customer administrator can do this themselves or you can do this on their behalf by following the steps below.
(Optional) Select View Customer and then follow the steps documented here.