I Can't Select the 'Attendees can join X minutes before start time' Option on the Scheduler Page

I can't select the option 'attendees to join X minutes before start time' option on the scheduler page.

The option to allow attendees to join early is grayed out on the Webex Meetings scheduler page.

The option 'Attendees can join X minutes before start time' is greyed out.

The option 'The first attendee to join will be the presenter' is grayed out.

The option 'Attendees can also connect to audio conference' is greyed out.

Cause:
This may occur if you are scheduling a meeting with a start time within 15 minutes of the current time or if the Join Before Host option is disabled in Cisco Webex Meetings Site Administration.

Solution:

To troubleshoot the issue:

  1. Verify that the meeting start time is not within 15 minutes of the current time. For example, if it is currently 1:50 PM, the meeting start time would need be anything greater than 2:05 PM for the options for attendees to join early to be available during scheduling.
  2. If the session is not scheduled within 15 minutes of the start time, a Site Admin will need to enable the Join Before Host option.

Site Administrators Only

To enable Join Before Host in site admin:

  1. Log in to the Cisco Webex Meetings Site Administration. (Example: SITENAME.Webex.com/admin.php)
  2. Click on Configuration > Common Site Settings > Options.
  3. Scroll down to the Security Options section, then scroll down to the Meetings: sub-section.
  4. Check the Allow attendees or panelists to join before host (Meetings, Training and Events) box.
  5. Make any other desired changes, then scroll to the bottom of the page and click Update.

To enable Join Before Host in Cisco Webex Control Hub:

  1. Log in to Cisco Webex Control Hub. (https://admin.webex.com/)
  2. In the left panel, under Services select Meeting.
  3. Click on the site name you want to edit.  When the pane slides from the right, scroll down and click on Configure Site.
  4. Under Common Settings, select Security.
  5. In the Security Options section, check the box for Allow attendees or panelists to join before host (Meetings, Training, and Events).
This will allow you to make a selection for individual service:
  • Check the Allow attendees to join the audio conference (Meetings) box for the Webex Meetings service.
  • ​Check the Allow attendees or panelists to join the audio conference (Training) box for the Webex Training service.
  • Check the Allow attendees or panelists to join the audio conference (Events) box for the Webex Events service.
  1. Scroll down and click Update to save the changes

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