As a support team, our goal is to help you work from any location, on any device, so you can stay connected and productive. If you run into an issue with one of our products, we’re here to help. Our support agents are available 24 hours, 7 days a week.

Check for incidents and outages

To see if there's an incident affecting your Webex service, visit:

• Cisco Webex Service Status  

Contact our support team

If you have a Webex Meetings free plan:

• Open a support case: Support Case Manager

If you have a Webex Meetings paid plan:

• Contact us by phone: Global Webex Support Numbers
• Chat with an agent: Webex Chat Assistant
• Open a support Case: Support Case Manager

Note: If you have an urgent issue, for example, you can't start or join a Webex meeting, we recommend you give us a call.
 

Supporting you during COVID-19

Millions of people around the world are working remotely due to circumstances resulting from COVID-19 (Coronavirus disease). Occasionally, the strain on regional service providers causes internet and PSTN outages or degradation of service.

To help prepare for any issues, and for a few best practices, see:

• Low bandwidth and troubleshooting for Webex
• Top tips for staying connected with Webex

  New to working remotely? Try these resources:

• Webex guides for users
• Webex guides for IT admins