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Configure push-to-talk for the users
Configure push-to-talk for the workspaces
Configure push-to-talk for the virtual lines
August 07, 2026 | 8225 view(s) | 8 people thought this was helpful
Configure push-to-talk for users, workspaces, and virtual lines
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As an administrator you can allow specific users to treat their physical devices or soft clients (Webex App, desktop, tablet, mobile) as a one-way or two-way intercom.

Configure push-to-talk for the users

1

Sign in to Control Hub.

2

Go to Management > Users.

3

Select a user and click Calling.

4

Go to Between-user permissions section and then choose Push-to-Talk.

5

Check Auto answer calls to allow this user's phone to answer the push-to-talk calls automatically.

The auto-answering works only with the primary device of the user.

6

Choose the connection type:

  • One-way—the calling user can start one-way push-to-talk calls. The called party can hear the caller but can’t respond during the push-to-talk call.
  • Two-way—the calling user can start two-way push-to-talk calls. The called party can respond during the push-to-talk call.
7

Choose the access type:

  • Allowed lines—Choose this option to create a list of allowed lines which can make push-to-talk calls to this user.

  • Blocked lines—Choose this option to create a list of blocked lines which can't make push-to-talk calls to this user.

8

From the drop-down, choose your Allowed or Blocked lines list and then click Save.

Allowed lines can press *50 and then enter the extension of this user to make a push-to-talk call to them.

Configure push-to-talk for the workspaces

Before you begin

Ensure workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.

1

Sign in to Control Hub.

2

Go to Management > Workspaces.

3

Select a workspace and click Calling.

4

Go to Workspace permissions section and then choose Push-to-Talk.

5

Check Auto answer calls to allow this workspace's phone to automatically answer the push-to-talk calls.

The auto-answering works only with the primary device of the workspace.

6

Choose the connection type:

  • One-way—the calling workspace can start one-way push-to-talk calls. The called party can hear the caller but can’t respond during the push-to-talk call.
  • Two-way—the calling workspace can start two-way push-to-talk calls. The called party can respond during the push-to-talk call.
7

Choose the access type:

  • Allowed lines—Choose this option to create a list of allowed lines which can make push-to-talk calls to this workspace.

  • Blocked lines—Choose this option to create a list of blocked lines which can't make push-to-talk calls to this workspace.

8

From the drop-down, choose your Allowed or Blocked lines and then click Save.

Allowed lines can press *50 and then enter the extension of this workspace to make a push-to-talk call to them.

Configure push-to-talk for the virtual lines

1

Sign in to Control Hub.

2

Go to Services > Calling > Virtual Lines.

3

Select a virtual line and click Calling.

4

Go to Between-user permissions section and then choose Push-to-Talk.

5

Check Auto answer calls to allow this virtual line's phone to answer the push-to-talk calls automatically.

The auto-answering works only with the primary device of the virtual line.

6

Choose the connection type:

  • One-way—the calling virtual line can start one-way push-to-talk calls. The called party can hear the caller but can’t respond during the push-to-talk call.
  • Two-way—the calling virtual line can start two-way push-to-talk calls. The called party can respond during the push-to-talk call.
7

Choose the access type:

  • Allowed lines—Choose this option to create a list of allowed lines which can make push-to-talk calls to this virtual line.

  • Blocked lines—Choose this option to create a list of blocked lines which can't make push-to-talk calls to this virtual line.

8

From the drop-down, choose your Allowed or Blocked lines list and then click Save.

Allowed lines can press *50 and then enter the extension of this virtual line to make a push-to-talk call to them.

If you're a location administration, you can add only the users, workspaces, and virtual lines pertaining to your assigned locations to the allowed or blocked list.

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