Connect to video systems is grayed out while joining a meeting.
The option to connect to a nearby video device is unavailable in the pre-meeting window.
To resolve this issue:
- Sign in to Webex Site Administration and go to Configuration > Common Site settings > Options.
- In the Cloud Collaboration Meeting Rooms Options section, check the Enable Video call-back check box.
- Choose whether users must press 1 to join meetings or events:
- without pressing "1"
- must press "1"
Note: Users on the Webex Meetings application version 39.8 and later can choose to connect their video system with or without pressing 1 themselves under Preferences > Video system > Call my video system.
- Select Update.