Connect to Video Systems is Grayed Out While Joining a Meeting

Connect to video systems is grayed out while joining a meeting.

The option to connect to a nearby video device is unavailable in the pre-meeting window.

To resolve this issue:

  1. Sign in to Webex Site Administration and go to Configuration > Common Site settings > Options.
  2. In the Cloud Collaboration Meeting Rooms Options section, check the Enable Video call-back check box.
  3. Choose whether users must press 1 to join meetings or events:
    • without pressing "1"
    • must press "1"

     Note: Users on the Webex Meetings application version 39.8 and later can choose to connect their video system with or without pressing 1 themselves under Preferences > Video system > Call my video system.
  1. Select Update.

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