The Webex Toolbar is Not Appearing in Microsoft Outlook 2016

The Webex toolbar is not appearing in Microsoft Outlook 2016.

Solution:

To resolve the issue:

Ensure you have installed Productivity Tools on your computer. For help with downloading and installing Productivity Tools, see: Install and Set Up Webex Productivity Tools for Windows.
Enable or activate the Webex Integration Add-in if it is disabled or inactive. To enable or activate the Webex Integration Add-in:
1. Open Microsoft Outlook, click the File tab, then choose Options.
2. Click the Add-ins button.
3. Check if the Webex Integration Add-in appears under Inactive Application Add-ins or Disabled Application Add-ins in the Add-ins box, then do one of the following:
  - If it appears under Inactive Application Add-ins, select COM Add-ins from the Manage drop-down, then select Go...
  - If it appears under Disabled Application Add-ins, select Disabled Items from the Manage drop-down, then select Go...
4. Do one of the following:
  - If you have selected COM Add-ins from the Manage drop-down, check the Webex Integration box on the COM Add-ins window and select OK.
  - If you have selected Disabled Items from the Manage drop-down, highlight the Webex Integration entry on the Disabled Items window and click Enable.
5. Exit and restart Outlook.

Note: If Webex Integration does not appear under Inactive Application Add-ins or Disabled Application Add-ins, refer to the alternate fix below.

Try uninstalling and re-installing the Cisco Webex Productivity Tools App, then restart Outlook.

If the issue continues, please reach out to our technical support.