Unable to Call Into an International Toll-Free Number Using a Cell Phone

Unable to call into an International Toll-Free Number using a cell phone.

Customer may receive a voice error indicating 'The number you have dialed cannot be reached from your calling area'.


Cause:
This may be caused if the country restricts cell phone calls to toll-free phone numbers.

Solution:

If possible, schedule the meeting using the call-back option or ask the attendee to call in using a landline. Depending on the country, it may not be possible to dial a toll-free number from a cell phone.

See the Toll-free Restrictions document below:

 

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