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How Do I Capture a Process Dump using ProcDump?
Feedback?How do I capture a process dump using ProcDump?
Can I use ProcDump to capture Webex Application crash dump?
How do I use ProcDump to gather a process dump?
Solution:
Follow steps below to generate a process dump using ProcDump:
- Go to http://technet.microsoft.com/en-us/sysinternals/dd996900
- Click on Download ProcDump and save Procdump.zip to a folder. For example: C:\Webex
- Extract contents of Procdump.zip to the same folder.
- Open a CMD window as an administrator and input the below command:
- CD C:\Webex
- Hit the Enter key.
- Enter the following command:
- procdump atmgr.exe (Webex process name). Make sure the process is running.
- Hit the Enter key.
- You can add attribute '-e' and '-h' while collecting the dump. For example: procdump -e -h atmgr.exe
- -e: Write a dump when the process encounters an unhandled exception. Include the 1 to create dump on first chance exceptions.
- -h: Write dump if process has a hung window (does not respond to window messages for at least 5 seconds).
- Click Agree on the ProcDump License Agreement.
- When the DMP File (.DMP) is generated, the CMD window will notify the user with a Dump initiated / Dump complete / Dump count reached message.
- Send the DMP File (.DMP) located under C:\Webex to your support agent.
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