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April 24, 2025 | 3536 view(s) | 3 people thought this was helpful

Connect to Video Systems is Grayed Out While Joining a Meeting

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Connect to video systems is grayed out while joining a meeting.

The option to connect to a nearby video device is unavailable in the pre-meeting window.

To resolve this issue:

Sign in to Webex Site Administration and go to Configuration > Common Site settings > Options.
In the Cloud Collaboration Meeting Rooms Options section, check the Enable Video call-back check box.
Choose whether users must press 1 to join meetings or events:
- without pressing "1"
- must press "1"

Note: Users on the Webex Meetings application version 39.8 and later can choose to connect their video system with or without pressing 1 themselves under Preferences > Video system > Call my video system.