• You can add up to 100 English words to your custom dictionary using a CSV file, including organization acronyms and jargon, industry-specific terms, people's names, product names, and organization names. Transcription accuracy will continue to be improved in subsequent releases.
  • Duplicate words are not allowed.

Add words to your custom dictionary

1

Sign in to Control Hub, then under Management > Organization settings > Settings > Custom dictionary, click Manage custom dictionary.

2

Click Download CSV template to download a sample template, or click Download the current dictionary if you have an existing dictionary.

You can add words to your custom dictionary by adding words to and then importing a CSV file. You can use the sample template, or if you already have words in your custom dictionary, open your existing CSV file and add words to it.

3

Add words in the Keyword column, then save your CSV file.

4

Drag and drop your CSV file, or click Choose a file to browse to your CSV file.

5

Click Save.

Delete individual words from your custom dictionary

1

Sign in to Control Hub, then under Management > Organization settings > Settings > Custom dictionary, click Manage custom dictionary.

2

In the Custom dictionary keywords list, select a keyword in the list, then click .

3

Click Remove.

Delete words from your custom dictionary using the CSV file

1

Sign in to Control Hub, then under Management > Organization settings > Settings > Custom dictionary, click Manage custom dictionary.

2

Click Download the current dictionary.

3

Open the CSV file and remove the words you want to delete from the dictionary.

Make sure all the unique keywords you want in your custom dictionary are in the CSV file, as each uploaded file replaces all dictionary keywords. Duplicate words are not allowed.
4

Upload your modified CSV file by dragging and dropping it, or click Choose a file to browse to it.

5

Click Save.