To make this feature available, a workspace license needs to be assigned to the workspace.


From the customer view in, go to Workspaces and select the workspace that you want to edit.


Within Workspaces, in the Calling section, click the link Temporarily manage calling settings from the classic view.


Click Calling > Advanced Call Settings > Call Intercept.


Toggle the button to change the settings for the workspace.


Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls.


If you choose Intercept all incoming calls, set up the features you need:

  • To send workspace calls to voicemail, check the Send all calls to voicemail check box.

  • When choosing Announcements, select the default greeting, or upload a custom audio greeting from the drop-down list, and then click Upload File.


Under Phone Number Announcements, choose from the following options, and enter the number redirects:

  • Play new number announcements—This is the number that will be announced to the caller as the new number to call.
  • Transfer on '0' to this phone number—The caller is transferred to the number entered when 0 is pressed.


If both of these options are checked, it is possible to enter two different numbers for each option, but this will result in a misleading announcement message. For example, if the Play new number announcements is set to 1111 and the Transfer on '0' to this phone number to 2222, callers will hear the message "The number you are trying to reach is out of service. The new number is 1111. Press 0 now if your wish to be transferred to the new location." In this case, pressing '0' will send callers to 2222 rather than 1111.


For Outgoing Calls, choose from the following:

  • Intercept all outgoing calls—When the workspace attempts an outgoing call, the caller hears a message that their line is out of service.
  • Allow only national outgoing calls—The workspace is allowed to make only national calls.
  • Transfer intercepted calls to a phone number—Any outgoing call that the intercepted workspace makes is transferred to a designated number.

Click Save to confirm your changes.