During calls and meetings on Board, Desk, and Room Series devices, you'll quickly find out that a stable internet connection greatly enhances your video and voice experience.

We recommend that you use a wired network connection when available, for greater stability. In a home environment, consider using a powerline Ethernet adapter to establish a dedicated and more reliable connection. However, if a wired connection is not practical, you can use a Wireless connection instead.

Important: when setting up a Wi-Fi network, install wireless equipment - such as access points and routers - that can handle and distribute the load across connected devices. You'll probably connect a lot of devices to a wireless network, and bandwidth is limited.

The best practices in this article aim to improve two key metrics, thus improving the video and voice quality experienced on devices connected to a Wi-Fi network:

  • Packet Loss Rate - the percent of packets that are lost during transmission, and,

  • Interarrival Jitter - the variation in arrival times of packets being received, in milliseconds.

To help ensure a seamless meeting experience, network administrators should follow these best practices when configuring a Wi-Fi connection:

  • Avoid deploying access points from different manufacturers , as this can contribute to congesting the radio-spectrum.

  • Prioritize 5 GHz coverage for devices. If 5 GHz and 2.4 GHz share the same network name (SSID), then enable band steering to ensure that 5 GHz is prioritized.

  • Wireless channel utilization should be under 50%.

  • Enable 802.11d to add a country information element to beacons, probe requests, and probe responses. If your wireless equipment does not support this, then use world safe channels 36, 40, 44, or 48.

  • Verify that the device sees an access point at -60 dBm or better (closer to zero is better).

  • Verify that an access point sees the device at -60 dBm or better (closer to zero is better).

  • The 'Signal to Noise ratio' should always be 25 dB or more.

  • Enable 'Airtime fairness' , to make sure co-existing clients have equal access to airtime.

  • Enable QoS if available . Devices tag AF41 for video and EF for voice.


Home office setups using equipment from an Internet Service Provider might not support all the configurations in the list above.