You experience poor audio quality in your headset

Try these steps if you experience poor audio quality in your headset:

  • Try a different audio source to see if the problem persists.

  • Disconnect other paired devices from your headset.

    See Manage Your Bluetooth Connections.

  • Connect your headset to an audio source with the USB or 3.5mm cable.

  • Turn off any audio enhancement features on your device or music app.

  • On your device:

    • Turn Bluetooth® off then on again.

    • Delete your headset from the list of connected Bluetooth devices and reconnect your headset.