If your network infrastructure provides Power over Ethernet (PoE), you don’t need a PoE injector. You can connect the touch controller directly to a wall socket (Ethernet switch) with a PoE rated Ethernet cable. For safety, the PoE source must be in the same building as touch controller. The PoE rated Ethernet cable can be up to 100 m (330 ft.).

For a room device or a board to show up in the list of available devices on the touch controller:

  • The room device or board and touch controller must be on the same subnet.

  • The room device or board must have been restarted within the last 10 minutes. If the device doesn’t appear in the list, try restarting it.

  • You can only connect a touch controller to a Webex Board over the network.

  • Touch 10 is supported on: MX Series, SX Series, Room Series, Webex Boards.

  • Room Navigator is supported on: Room Series, Board 55S, Board 70S, Board 85S.


From the customer view in https:/​/​admin.webex.com, go to the Devices page, and select your device in the list. Scroll down the device details pane, and click Launch Web Portal.

If your device isn’t registered or it has been factory reset, you can skip steps 1 and 2.

On the local web interface, go to Security > Users. Click Add new user to create a new user for connecting the touch controller. You need to have the admin user role to do this.


Connect the touch controller and the room device or Webex Board to network wall sockets or to a network switch as described in the installation guide for the touch controller.


Follow the on-screen instructions on the touch controller screen. When the "Select a room device" screen appears, a list of available devices shows up. Tap the device you want to connect to.

If the device doesn’t appear in the list, enter its IP address in the input field. Tap Connect.

If your touch controller needs a software upgrade, new software is downloaded from the room device or board and installed on the touch controller automatically. touch controller restarts after the upgrade.


Log in with username and passphrase you created to start connecting.

If your device isn’t registered, use the default username is admin with no passphrase. Tap Login and continue with the first-time setup.


If you created a temporary user to connect the touch controller, go back to the local web interface and delete the user.