As an administrator, you can enable hoteling for users so that their phone profile (phone number, features, and calling plan) is temporarily loaded onto a shared (host) phone. Hoteling is useful if you have flexible workspaces (no assigned seating), employees who travel a lot, or a call center environment.
You can designate specific phones (hosts) that users (guests) can temporarily sign in to and use as their own phone.
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Workspace phones are the only phones that can be enabled as a hoteling host phone.
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If a user is set up with shared lines, speed dials, and/or monitoring keys like BLF and call park, these don’t appear on a host phone when the user is signed in as a guest. Host phones can have shared lines configured, which are then available to all hoteling users. |
Allow a workspace device to be used as a hoteling host
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From the customer view in https://admin.webex.com, go to Management in the left navigation bar and select Workspaces. |
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Select the workspace to modify. |
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Under Devices, select the device. |
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Under Hoteling, select the toggle to enable. |
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Choose the number of hours the device can be used by visiting guests from the drop-down. |
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Once configured, choose Reboot from the Actions drop-down list. This will apply the softkey configuration after the phone reboots. |
Turn on hoteling for a user
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From the customer view in https://admin.webex.com, go to Management in the left navigation bar and select Users. |
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Select the user that you want to modify and click the Calling tab. |
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Go to Between-user Permissions, and turn on Hoteling. |
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Click Save. |
Example
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Once you've configured, users can search, and locate the phone (host) they want to use from Webex Settings user portal and sign in to it to access their profile. For more information, see: Access your calling profile from anywhere. |
