What is the custom dictionary feature?

The custom dictionary feature improves the accuracy of closed captions and meeting transcripts. Administrators can add non-standard words to a custom keyword list, ensuring that the system recognizes and displays specific terms in the desired format during meetings. The custom dictionary outputs these terms exactly as you specify.

How do I add to my custom dictionary?

For more information on how to add to your custom dictionary, see Add words to your custom dictionary above.

Is the custom dictionary available to me?

The custom dictionary is available to all organizations using Webex Meetings.

What are some good word options for my custom dictionary?

Recommended entries for your custom dictionary include:

• Organization acronyms, industry jargon, specialized terms, people's names, product names, and organization names.

• Avoid adding regular or standard English words.

  Transcription engines are already trained on large datasets that cover standard English vocabulary. Adding standard English words to your custom dictionary can lead to transcription errors. For better accuracy, focus on adding acronyms, specialized terms, and names that aren't typically found in standard English. This approach allows the custom dictionary to accurately recognize and transcribe unique terms.

Can I see an example of a custom dictionary?

The table lists good options for the custom dictionary because it includes keywords such as product names, people names, industry-specific terms or jargon, and acronyms.

How many words can I input in the custom dictionary?

The custom dictionary currently allows up to 4000 English keywords.

What languages are supported?

The custom dictionary currently supports only English. Future releases will add support for four additional languages: Spanish, French, German, and Italian.

Who has access to view or edit the custom dictionary list?

Your organization administrator views and edits the custom dictionary list. For instructions on how to add, edit, or delete entries in your custom dictionary, see Add words to your custom dictionary and Delete words from your custom dictionary above.

What data shouldn't be entered?

Avoid including confidential and personal data such as:

• Bank account information, including credit card numbers

• Government-issued identification, such as national identifiers or Social Security numbers

• Personal home addresses

Will the words in the custom dictionary apply to all the meetings I am attending?

Add the custom dictionary at the organization level, so all meeting sites in your organization use it.

I’ve inputted my custom dictionary list, when can I see it reflected in my meetings?

Once you add or edit your custom dictionary list, the changes immediately apply to all your future meetings.

Do you store my custom dictionary?

Your organization’s setting service stores your custom dictionary solely to enhance transcription accuracy for any meeting hosted in your organization. If the organization admin deletes the custom dictionary or the entire organization, the system doesn't store this data anywhere else.

Is my custom dictionary being used to train the transcription engine?

No, your custom dictionary isn't being used to train the transcription engine or any model. It's used to enhance the transcription accuracy only for the duration of any meeting that is hosted in your organization.

Can my custom dictionary be used to train my own organization-specific transcription model?

No, your custom dictionary is only used to enhance the transcription for the duration of any meeting that is hosted in your organization.

Can other organizations use my custom dictionary?

No, your custom dictionary is specific to your own organization and doesn't affect other organization’s transcription or custom dictionaries.