Enable Voicemail Settings for Webex Calling Users

If you have call forwarding enabled, then those call forwarding settings override and voicemail settings you configure.

1

From the customer view in https://admin.webex.com go to Users and select the users that you want to enable voicemail for.

2

Select Calling and choose Voicemail.

3

Turn on the Voicemail Service switch, and choose from any of the settings you want to enable.

Sending Calls to Voicemail for Webex Calling Users

These voicemail settings can be configured for users to direct incoming calls to users' voicemail.
  • All Calls—This option forwards all calls to voicemail.

  • When busy—This option forwards calls to voicemail when the user is already on a call.

  • When no answer—This option forwards incoming calls to voicemail after a specified number of rings.

1

From the customer view in https://admin.webex.com go to Users and select the users that you want to enable voicemail for.

2

Select Calling and choose Voicemail.

3

Turn on the Voicemail Service switch, and select the following options:

  • All Calls—Select the check box and select the default greeting, or upload a greeting by clicking Upload File and select a .wav file.
  • When busy—Select the check box and select the default greeting, or upload a greeting by clicking Upload File and select a .wav file.
  • When no answer—Select the check box, select the number of rings before sending to voicemail in the drop-down menu, and then select the default greeting or upload a greeting by clicking Upload File and select a .wav file.

 

If you select All Calls, you cannot select the other two options. You can choose to direct to voicemail with both When busy and When no answer options together.

4

Click Save.

Enable Voicemails Notifications for Webex Calling Users

1

From the customer view in https://admin.webex.com go to Users and select the users that you want to enable voicemail notifications for.

2

Select Calling and choose Voicemail.

3

Turn on the New Voicemail Notification switch, and select one of the following:

  • Via email—Select the check box, and enter the email address to send the notification.

  • Via text—Select the check box, enter the phone number to send the notification, and then select the network provider in the drop-down menu.

4

Click Save.

Configure Additional Voicemail Settings for Webex Calling Users

These additional settings can be configured with other voicemail settings for users in Control Hub.

1

From the customer view in https://admin.webex.com go to Users and select the users that you want to enable additional voicemail settings for.

2

Select Calling and choose Voicemail.

3

Under Additional Settings, choose one or both of the following:

  • Select the Transfer to '0' to phone number check box, and enter the phone number to which callers will be transferred.

     

    If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them.

  • Select the Email a copy of message check box, and enter the email address to which the recording of all voicemails will be sent.
4

Click Save.