You can manage your voicemail settings, such as greetings, transcription, storage, and notification using Calling User Portal or User Hub.
Your administrator can configure all the voicemail settings on behalf of you. If you find any issues in configuring the settings, contact your administrator. To reset your voicemail PIN and listen to your voice messages, see Set or reset your voicemail and Listen to your voice messages. |
You can set when you want to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.
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Go to https://settings.webex.com and select Webex Calling. |
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From the Calling User Portal, click . |
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Choose when to have your voicemail active:
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Click Save. |
Example
You can choose where you want to store your voicemail and fax messages—in the Calling User Portal or to a specified email address as a .tiff file.
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Go to https://settings.webex.com and select Webex Calling. |
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From the Calling User Portal, click . |
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Go to Message storage and select where you want to store your messages:
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Check the Use phone message waiting indicator on your Cisco IP Phone check box to enable the message waiting indicator for your desk phone. |
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Click Save. |
Example
What to do next
If your location has voicemail transcription enabled, the option Use internal Mailbox and Email a copy of the voicemail message must be selected for you to receive voicemail transcriptions. For more information, see Set up voicemail transcription section.
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Go to https://settings.webex.com and select Webex Calling. |
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From the Calling User Portal, click . |
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Go to Notifications and turn on the toggle. |
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To receive text message notifications, select Notify me via text message when new voicemail messages are received. If this option is selected, enter the phone number and service provider. |
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To receive email notifications, select Notify me via email when new voicemail messages are received. If this option is selected, enter the email address to send notifications to. |
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To send a voicemail to an email address with the message attached, check the Attach new voicemail messages and send via emailcheck box. If this option is selected, enter the email address to send the notifications and attached messages to.
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Click Save. |
Example
What to do next
If your location has voicemail transcription enabled, the option Use Internal Mailbox and Email a copy of the voicemail message must be selected for you to receive voicemail transcriptions. For help, see Set up voicemail transcription section.
Before you begin
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Language(s) supported: English
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The administrator must enable voicemail transcription for your location.
1 |
Go to https://settings.webex.com and select Webex Calling. |
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2 |
From the Calling User Portal, click . |
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Go to Message Storage and select Use System Mailbox from the drop-down list. |
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Go to Notifications, turn on the toggle, check the Attach new voicemail messages and send via email check box and enter the mail address to send the transcriptions to.
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Click Save. |
You can use the following image as a helpful visual of an email notification for voicemail transcription.
You can also see the voicemail transcription in Webex App.
Reasons why voicemail transcription is not available
The system doesn’t produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints:
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Noisy background
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Poor audibility
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Non-English words present in the audio or unsupported language
Voicemail transcription is available only for voicemails left in English.
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Heavy accent
You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” |
1 |
Go to https://settings.webex.com and select Webex Calling. |
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From the Calling User Portal, click . |
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Toggle on Press '0' to transfer to. |
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Enter the phone number or extension where you want calls to be transferred. |
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Click Save. |
Example
Your voicemail greeting is the message that your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you’re on another call and don’t have a call waiting, and the No Answer greeting is played when you don’t answer the call.
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Go to https://settings.webex.com and select Webex Calling. |
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From the Calling User Portal, click . |
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Go to Greetings and set the number of rings you'd like callers to hear before they hear your voicemail greeting. |
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Choose your busy greeting from the If busy use greeting from drop-down menu:
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Choose your no-answer greeting from the If unanswered use greeting from drop-down menu:
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Click Save. |
Example
To receive voicemail and fax messages, and configure various voicemail settings such as sending calls to voicemail, enabling notification, and setting message storage, you need to enable the voicemail toggle first.
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Sign in to User Hub, then click . |
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Go to Voicemail section and turn on the toggle. ![]() |
What to do next
You can set when you want to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.
You can set a voicemail greeting which is the message that your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you’re on another call and don’t have a call waiting, and the No Answer greeting is played when you don’t answer the call.
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Sign in to User Hub, then click . |
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Go to Send calls to voicemail and choose from the following options:
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Click Save. |
You can choose where you want to store your voicemail and fax messages—in the User Hub or to a specified email address as a .tiff file.
1 |
Sign in to User Hub, then click . |
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2 |
Go to Message storage and select where you want to store your messages:
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Click Save. ![]() |
What to do next
If your location has voicemail transcription enabled, the option Use internal Mailbox and Email a copy of the voicemail message must be selected for you to receive voicemail transcriptions. For more information, see Set up voicemail transcription section.
1 |
Sign in to User Hub, then click . |
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Go to Notifications and toggle on Receive voicemail notifications. |
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Choose one of the following options:
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To send a voicemail to an email address with the message attached, go to Additional settings, toggle on Email a copy of the voicemail message, and enter the mail address to send the transcriptions to.
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Click Save. |
What to do next
If your location has voicemail transcription enabled, the option Use Internal Mailbox and Email a copy of the voicemail message must be selected for you to receive voicemail transcriptions. For help, see Set up voicemail transcription section.
Before you begin
-
Language(s) supported: English
-
The administrator must enable voicemail transcription for your location.
1 |
Sign in to User Hub, then click . |
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2 |
Go to Message storage and select Use internal mailbox. ![]() |
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3 |
Go to Additional settings and toggle on Email a copy of the voicemail message, and enter the mail address to send the transcriptions to.
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4 |
Click Save. |
You can use the following image as a helpful visual of an email notification for voicemail transcription.
You can also see the voicemail transcription in Webex App.
Reasons why voicemail transcription is not available
The system doesn’t produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints:
-
Noisy background
-
Poor audibility
-
Non-English words present in the audio or unsupported language
Voicemail transcription is available only for voicemails left in English.
-
Heavy accent
You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” |
1 |
Sign in to User Hub, then click . |
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Go to Additional settings and toggle on Transfer on '0' to another phone number, and enter the phone number to which callers to be transferred. |
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Click Save. ![]() |
Fax messaging allows you to receive direct inbound faxes from the voicemail service.
Faxes are stored in a shared storage area along with voice messages. Storage capacity is 100 minutes of voicemail, or 1000 pages of fax messages. Make sure to allocate space for new fax messages and archive wisely. |
Before you begin
The fax messaging option appears only if your administrator has enabled the feature for you.
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Sign in to User Hub, then click . |
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Go to Fax messaging and turn on the toggle. If the fax messaging is enabled by the admin, the toggle is on by default. Your fax number and extension appear. |
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Click Save. |