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You can manage your voicemail settings, such as greetings, transcription, storage, and notification from User Hub.
Your administrator can configure all the voicemail settings on behalf of you. If you find any issues in configuring the settings, contact your administrator. To reset your voicemail PIN and listen to your voice messages, see Set or reset your voicemail and Listen to your voice messages. |
Enable voicemail
To receive voicemail and fax messages, and configure various voicemail settings such as sending calls to voicemail, enabling notification, and setting message storage, you need to enable the voicemail toggle first.
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Sign in to User Hub, then click . |
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Go to Voicemail section and turn on the toggle. ![]() |
What to do next
Send calls to voicemail with greetings
You can set when you want to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.
You can set a voicemail greeting which is the message that your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you’re on another call and don’t have a call waiting, and the No Answer greeting is played when you don’t answer the call.
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Sign in to User Hub, then click . | ||||||
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Go to Send calls to voicemail and choose from the following options:
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Click Save. |
Store your voicemail and fax messages
You can choose where you want to store your voicemail and fax messages—in the User Hub or to a specified email address as a .tiff file.
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Sign in to User Hub, then click . | ||
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Go to Message storage and select where you want to store your messages:
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Click Save. ![]() |
What to do next
If your location has voicemail transcription enabled, the option Use internal Mailbox and Email a copy of the voicemail message must be selected for you to receive voicemail transcriptions. For more information, see Set up voicemail transcription section.
Enable voicemail notifications
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Sign in to User Hub, then click . | ||
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Go to Notifications and toggle on Receive voicemail notifications. | ||
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Choose one of the following options:
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To send a voicemail to an email address with the message attached, go to Additional settings, toggle on Email a copy of the voicemail message, and enter the mail address to send the transcriptions to.
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Click Save. |
What to do next
If your location has voicemail transcription enabled, the option Use Internal Mailbox and Email a copy of the voicemail message must be selected for you to receive voicemail transcriptions. For help, see Set up voicemail transcription section.
Set up voicemail transcription
Before you begin
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Language(s) supported: English
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The administrator must enable voicemail transcription for your location.
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Sign in to User Hub, then click . | ||
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Go to Message storage and select Use internal mailbox. ![]() | ||
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Go to Additional settings and toggle on Email a copy of the voicemail message, and enter the mail address to send the transcriptions to.
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Click Save. |
You can use the following image as a helpful visual of an email notification for voicemail transcription.
You can also see the voicemail transcription in Webex App.
Reasons why voicemail transcription is not available
The system doesn’t produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints:
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Noisy background
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Poor audibility
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Non-English words present in the audio or unsupported language
Voicemail transcription is available only for voicemails left in English.
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Heavy accent
Allow callers to transfer from your voicemail greeting
You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” |
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Sign in to User Hub, then click . |
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Go to Additional settings and toggle on Transfer on '0' to another phone number, and enter the phone number to which callers to be transferred. |
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Click Save. ![]() |
Set up to receive fax messages
Fax messaging allows you to receive direct inbound faxes from the voicemail service.
Faxes are stored in a shared storage area along with voice messages. Storage capacity is 100 minutes of voicemail, or 1000 pages of fax messages. Make sure to allocate space for new fax messages and archive wisely. |
Before you begin
The fax messaging option appears only if your administrator has enabled the feature for you.
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Sign in to User Hub, then click . |
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Go to Fax messaging and turn on the toggle. If the fax messaging is enabled by the admin, the toggle is on by default. Your fax number and extension appear. |
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Click Save. |