You can upgrade your Cisco Headset 560 Series, Cisco Headset 730, or Cisco Headset 730 USB Adapter on Cisco Accessory Hub. This tool enables you to upgrade and check your headset firmware through your web browser. It automatically checks your headset model and current firmware version. It gives you the option to upgrade your headset when there is a newer firmware version available.

You can also upload an older firmware version from your PC desktop. Download the zipped firmware files from the Cisco Software Download page and extract the .ptc firmware files. Headset models match to each .ptc file by name. Use the following table as a guide:

Table 1. Headset Firmware Files

Term

Headset Model

 
md

Cisco Headset 560 Series

 
sunkist

Cisco Headset 730

 
dongle

Cisco Headset 730 USB Adapter

Before you begin

You need Google Chrome version 86 or later to access this feature.

There is a known issue with Google Chrome version 89 for Windows in which USB Adapter upgrades stall at 0% completion. We are working with Google to resolve the issue.

1

Connect your headset to a USB port on your computer.

2

In Google Chrome, go to https://upgrade.cisco.com/accessories.

3

Click Next and select your headset in the pop-up window.

4

Do one of the following:

  • Select the most recent firmware version from the cloud.
  • Upload an older firmware version from your PC desktop.
5

Click Start Upgrade.