1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, go to Call Settings.

3

Go to Call forwarding and turn on the toggle.

4

Select the call forwarding option that you want to use.

  • Always – forwards all calls to the number you enter.

  • When Busy – forwards all calls to the number you enter when your line is busy.

  • When No Answer – forwarding all calls to the number you enter when you’re away or not answering your phone.

  • When Not Reachable (Business Continuity) – forwards incoming calls to a personal phone number. If your Webex Calling primary line is inaccessible.

  • Enable Ring Reminder on your Cisco IP Phone – a notification sound is played.

5

Enter a number to forward calls to.

6

(Optional) Check the box to send calls to voicemail.

7

Click Save.

Example

Want to see how it's done? Watch this video demonstration on how to set up your call forwarding in the Calling User Portal.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Call forwarding and turn on the toggle.

3

Select the call forwarding option that you want to use.

  • Forward all calls—Choose this option to forward all calls to a specific phone number. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    • Select Play a brief tone for forwarded calls to play a brief tone whenever a call is forwarded.

  • Forward calls during busy lines—Choose this option to forward the calls when the line is busy. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.


     

    If the call waiting is enabled, this feature isn't triggered.

  • Forward calls when unanswered—Choose this option to forward the calls when you’re away or not answering your phone. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Set the Number of rings before forwarding. Once the call exceeds this number of rings, it will be forwarded to the phone number entered.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

  • Forward calls if the network is disconnected—Choose this option to forward the calls when your Webex Calling primary line is inaccessible or your office loses connectivity. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.


     

    If you’re using the Webex App for mobile, this feature doesn't apply.

4

Click Save.