Data residency in Webex

Pregled

The overall goal of data residency (formerly called data locality) in Webex is to store user data in regional data centers corresponding with the customer's location. Ova ponuda je dostupna za nove korisnike i pruža sledeću funkcionalnost na visokom nivou:

Our systems store your identities, such as email address and user ID, in your geographic region. Webex identity service processes client authentication requests locally in your region.

Users can continue to meet with, message, and call users in other organizations across the globe without the need for separate accounts in foreign clusters. This means that Webex doesn't proliferate additional personal data elements
Encryption keys for your users are created and stored in your organization's geographic region, and the Key Management Service (KMS) in your region handles requests for the keys to encrypt and decrypt spaces, messages, and content in Webex App.
Encrypted user-generated content (meetings, messages, whiteboards, files and related metadata) is stored in the organization's geographic region.
AI-generated content for both meetings and messages is stored in the same data center as the user-generated content. This ensures all data remains within the same geographic region.
We store data about your organization, such as verified domains, preferences, and security settings, in one geographic region.
Webex Partners in one region can create customer organizations in any region that we offer the services.
Webex Hybrid Services are supported in the region, including Hybrid Directory, Hybrid Calendar, Hybrid Calling, Video Mesh, Hybrid Data Security, and Hybrid Messages.

Data center location of Webex services and user-generated content

Webex services and user-generated content	US	Evropska unija	Kanada	UK	Japan	Australija	Singapur	Saudijska Arabija	UAE
Webex Meetings*	✓	✓	✓	✓	✓	✓	✓	✓
Webex Messaging**	✓	✓							✓
Webex Calling***	✓	✓	✓	✓	✓	✓	✓	✓
Common identity	✓	✓	✓				✓		✓
Analitika	✓	✓
Tasteri za šifrovanje	✓	✓	✓						✓
Hybrid Services (data security, calling, calendar, directory, video mesh, and messages)	✓	✓	✓	✓	✓	✓	✓		✓
Webex Contact Center****	✓	✓	✓	✓	✓	✓	✓

* For the list of Webex Meetings data centers for the rest of world, refer to Webex Meetings Privacy data sheet.

** For the list of Webex Messaging data centers for the rest of world, refer to Webex Messaging Privacy data sheet.

*** For the list of Webex Calling data centers for the rest of world, refer to the Webex Calling Privacy data sheet.

**** For the list of Webex Contact Center data for the rest of world, refer to Data Locality in Webex Contact Center.

How we determine the data residency region

Messaging data residency

Tokom rezervisanja, administrator koji postavlja organizaciju vidi padajući meni Izbornika zemlje u Kontrolnom čvorištu. We determine the geographic region in which the organization's data resides based on the mapping of the selected country to its corresponding DC. When you create a trial and select a country that maps to the European region for example, the organization's user-generated content is stored in the region as well as the user identities and encryption keys.

To determine which region a country maps to, you can download the Microsoft Excel file CountryCodeGEOMapping.xlsx and select the country name from the drop-down menu. The file begins to download immediately when you access the link.

Meetings Data residency

Podaci o sastancima se čuvaju u centru za podatke na osnovu vremenske zone koju izaberete za Webex sajt za sastanke tokom obezbeđivanja. Na primer, ako izaberete vremensku zonu iz jednog od gradova Evropske unije, podaci sa sastanaka će se nalaziti u centru za podatke u Frankfurtu. Podaci sa sastanaka za druge vremenske zone izvan Evropske unije će se nalaziti u bilo kom data centru koji je najbliži izabranom gradu. For the list of Webex Meetings data centers for the rest of world, refer to Webex Meetings Privacy data sheet.

Webex Calling residency

Calling data is stored in the data center closest to a customer’s principal place of business, as provided to Cisco by the Partner during the ordering process. Data residency is available in key markets in North America, Europe, and Asia and continue to expand to more regions. For the list of Webex Calling data centers, please refer to the Webex Calling Privacy data sheet.

Webex Contact Center residency

Webex Contact Center has achieved data residency in many countries we do business in North America, Europe and Asia and continues to expand. Based on the Country of Operation drop-down list that you selected on the Contact Center tab in the Setup wizard, the system creates the tenant in the closest data center based on the Country of Operation to Data Center mapping defined in Data Locality in Contact Center.

Space ownership and content storage region

Sadržaj čuvamo u regionu organizacije koja je vlasnik prostora u kojem se sadržaj pojavljuje. Vlasništvo zavisi od vrste prostora:

Group space—The owner is the organization of the person who created the space. Sadržaj čuvamo u regionu organizacije vlasnika.
Prostor unutar tima - organizacija osobe koja je kreirala tim posjeduje prostore kreirane unutar tima. Prostori napravljeni izvan tima, a zatim premešteni u tim, zadržavaju svoje prvobitno vlasništvo. We store content in the region of the space owner's organization.
Razgovor između dvoje ljudi (prostor van grupe)- Ako su ljudi u različitim organizacijama, svaka organizacija poseduje sadržaj koji njen korisnik objavljuje. Ako razgovor uključuje korisnika iz GEO-a Severne Amerike/RW-a, sadržaj razgovora čuvamo u GEO-u Severne Amerike/RW-A.
Space created by a bot—We assign ownership to the organization of the first non-bot participant and store the content in the region of the owner's organization.

Frequently asked questions for data residency

Where can I find out where my data is located?

Cisco is transparent about the data residency of all the Webex services. Customer or partner administrators can verify the location of their Webex Services for Meetings, Messaging, and common application data by going to Account > Info > Data Locations in Control Hub.

For Webex Contact Center service, you can confirm data residency by going to Contact Center > Settings > Service Details > Country of Operation in Control Hub.

Data residency for Contact Center in Control Hub

For legacy customers who are eligible for migrating their data to the new data centers in their regions, refer to Data center migration plans for your organization’s data in Control Hub.

Zašto se tokom procesa pružanja usluga u organizaciji viđam sa selektorom zemlje?

Cisco Webex is excited to provide customers the ability to localize certain Webex App data within “geo-based” data centers. Tokom rezervisanja, selektor zemlje određuje koji region će čuvati podatke nove organizacije kupaca. To uključuje identitet organizacije, lične identitete korisnika, ključeve za šifrovanje i sadržaj generisan od strane korisnika (šifrovane poruke, table, datoteke i srodne metapodatke).

Based on the Webex messages data center mapping pre-defined for each country, EU, Middle East, and Africa customers will be provisioned to EU data centers; US, Canada, APAC, and South America customers will be provisioned to US data centers.

Note that Webex Meetings sites are local to many global regions. For more details, refer to Webex Meetings Privacy data sheet. Customers from Canada can have their common application data and user profiles stored in Canadian data centers.

Koje GEO lokacije su trenutno podržane za Webex Poruke?

We introduced the following locations, with the intention of expanding to more locations later:

Evropu ugostio u data centrima u Frankfurtu i Amsterdamu. This region is mapped to countries in Continental Europe, the Middle East, and Africa.
Severna Amerika i ostatak sveta (RW) - smešteni u data centre u Sjedinjenim Državama.

Koja je preporuka prilikom odabira zemlje za lokaciju GEO?

A customer’s organization data is created and maintained in the GEO location where the Webex App service is provisioned. Tokom rezervisanja, administrator će videti novu opciju za izbor zemlje iz padajućeg menija. Ova radnja trajno postavlja lokaciju GEO-a za korisnike organizacije i ključeve za šifrovanje.

Prilikom odabira zemlje za organizaciju, uzmite u obzir sledeće preporuke:

Ako se korisnici organizacije prvenstveno nalaze u jednoj zemlji, izaberite tu zemlju, čak i ako se ne podudara sa poslovnom adresom organizacije. To će poboljšati korisničko iskustvo i smanjiti kašnjenje korišćenjem skladištenja u data centrima najbližim korisnicima.
Ako su korisnici raspoređeni u više zemalja, izaberite zemlju koja ima najveći broj korisnika. Imajte na umu da će svi korisnici organizacije imati svoje podatke sačuvane na povezanoj GEO lokaciji, čak i oni koji se ne nalaze u toj zemlji ili GEO.
U idealnom slučaju, rezidencija podataka od zemlje do zemlje je ista.

Trenutno ne podržavamo migraciju između GEO lokacija. Kada stvorite organizaciju u GEO, ona ostaje u tom GEO.

Da biste proverili GEO lokaciju na koju se određena zemlja mapira, preuzmite datoteku CountryCodeGEOMapping.xlsx, otvorite datoteku u Microsoft Excel-u i izaberite zemlju iz padajućeg menija.

Mogu li korisnici moje organizacije da nastave da sarađuju sa korisnicima u drugim regionima?

Da. Data residency strengthens the security and compliance features of Webex App without compromising the simplicity of the user experience. Svi korisnici na našoj platformi mogu da komuniciraju globalno uz zadržavanje jednog korisničkog identiteta.

Kako rezidencija podataka utiče na usklađenost i vidljivost u svim GEO-ima?

Compliance officers continue to have 100% visibility on user content regardless of where the data is stored (based on the Webex App ownership model). To znači da će vam mogućnosti usklađenosti kao što su integracije posrednika za bezbednost eDiscovery i cloud access (CASB) i dalje omogućiti da pratite i preduzmete mere u vezi sa događajima sprečavanja gubitka podataka, čak i ako vaši korisnici sarađuju sa onima iz drugih regiona. Administratorske kontrole koje su već dostupne omogućavaju vam da onemogućite spoljnu komunikaciju po potrebi.

Hvala na povratnim informacijama.