Configure push-to-talk for users and workspaces

Push-to-talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules.

Configure push-to-talk for users

Select a user and click the Calling tab.

Go to the Between-user permissions section and then choose Push-to-Talk.

Check Auto answer calls to allow this user's phone to automatically answer the push-to-talk calls.

The auto-answering works only with the primary device of the user.

Choose the connection type:

One-way—the lines you add to the Allowed lines list can chat with this user but only in one direction. The user you enable push-to-talk for can’t respond to the people in the Allowed lines list.
Two-way—the lines you add to the Allowed lines list can have a two-way conversation. The user you enable push-to-talk for can respond to the people in the Allowed lines list.

Choose the access type:

Allowed lines—Choose this option to create a list of allowed users who can chat with this user.
Blocked lines—Choose this option to create a list of blocked users who can't contact this user.

From the drop-down, choose your Allowed or Blocked lines list and then click Save.

Let people in the allowed list know that they can use their desk phone to communicate with users that have push-to-talk enabled. They can press *50 and then enter the extension of the user they want to use push-to-talk with.

Configure push-to-talk for workspaces

Before you begin

Ensure workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.

Select a workspace and click Calling.

Go to the Workspace permissions section and then choose Push-to-Talk.

Check Auto answer calls to allow this workspace's phone to automatically answer the push-to-talk calls.

The auto-answering works only with the primary device of the workspace.

Choose the connection type:

One-way—the lines you add to the Allowed lines list can chat with this workspace but only in one direction. The workspace you enable push-to-talk for can’t respond to the people in the Allowed lines list.
Two-way—the lines you add to the Allowed lines list can have a two-way conversation. The workspace you enable push-to-talk for can respond to the people in the Allowed lines list.

Choose the access type:

Allowed lines—Choose this option to create a list of allowed lines that can chat with this workspace.
Blocked lines—Choose this option to create a list of lines that can't contact this workspace.

From the drop-down, choose your Allowed or Blocked lines and then click Save.

Let people in the allowed list know that they can use their desk phone to communicate with workspaces that have push-to-talk enabled. They can press *50 and then enter the extension of the workspace they want to use push-to-talk with.

If you're a location administration, you can add only the users and workspaces pertaining to your assigned locations to the allowed or blocked list.