Users see the virtual background options in the app for calls and meetings, depending on the settings you choose.

To enable virtual backgrounds on Webex sites (either through Site Administration or managed in Control Hub), use the procedure in Enable virtual backgrounds for Webex Meetings, Events, and Training .

Before You Begin

Supported file formats for custom backgrounds are: *.jpg, *.jpe, *.jpeg, and *.png.

There are no specific file size requirements for custom backgrounds, but we recommend that users choose files with at least 1280 x 720 pixel resolution for the best experience.


From the customer view in, go to Management > Organization Settings and then scroll to Virtual Backgrounds .


Configure the following settings:

  • Enable Virtual Backgrounds —Toggle this setting on to allow users access to stock virtual backgrounds that they can use for calls and meetings. This setting is toggled on by default.
  • Allow all users to use their own background images —Check this setting to let users choose up to three of their own images to use as custom virtual backgrounds during calls or meetings. This setting is checked by default and not available unless the virtual backgrounds setting is enabled.