As an administrator, you can use Control Hub to configure what options users have for applying virtual backgrounds to their meetings and calls in the app. You can allow users to use preset backgrounds or their own custom backgrounds.
Users see the virtual background options in the app for calls and meetings, depending on the settings you choose.
To enable virtual backgrounds on Webex sites (either through Site Administration or managed in Control Hub), use the procedure in Enable virtual backgrounds for Webex Meetings, Events, and Training .
Before You Begin
Supported file formats for custom backgrounds are: *.jpg, *.jpe, *.jpeg, and *.png.
There are no specific file size requirements for custom backgrounds, but we recommend that users choose files with at least 1280 x 720 pixel resolution for the best experience.
From the customer view in https://admin.webex.com, go to and then scroll to Virtual Backgrounds .
Configure the following settings: