You can easily deploy and set up the Webex Desk Hub. Connect the Desk Hub to your network, wait for the device to power up, and enter your information when you see the prompts.


Webex Desk Hub requires the Webex Desk Camera and a display screen to get the full supported benefits of the device. The Cisco Headset 730 and the headset charging stand are the recommended headset and headset charger for your device.

The Apple Thunderbolt Display is not supported.

Only use the included cables when you connect your Desk Hub to an HDMI screen or a computer. Don't use any other cables or adapters. You can't use a USB hub or similar device to power the Desk Hub or accessories.

The Webex Desk Hub supports these call control options:

  • Cisco Unified Communications Manager (Unified CM) Calling—You use Unified CM for call control and device management. You add the device to Unified CM, and activate your features and services.

  • Unified CM Calling with Control Hub—You use Unified CM for call control and Control Hub for device management. You add the device to Unified CM, create a Workspaces in Control Hub, and generate your activation code.

  • Webex Calling with Control Hub—You use Control Hub to manage your device and to provision Webex Calling for call control. You add the device to a Workspaces or a person in Control Hub and generate your activation code.

Use the Webex Device Connector for bulk deployment to Control Hub. Use the Bulk Administration Tool (BAT) for bulk deployment to Cisco Unified Communications Manager (Unified CM). Cisco Webex Edge for Devices is a common solution for hybrid deployment, where you have devices on-premises registered while getting access to cloud-only features.

For additional technical information about Webex Desk Hub, see the following documentation:

The following table lists the features available with each option.

Table 1. Webex Desk Hub features

Features

Unified CM Calling

Webex Calling with Control Hub

Unified CM Calling with Control Hub

Description

Cable sharing—In call or meeting

Yes

Yes

Yes

Allows users to share content from a laptop screen to the device with during HDMI cable during a meeting.

Cable sharing—Outside of call or meeting

Yes

Yes

Yes

Allows users to share content from a laptop screen with the HDMI cable.

Calendar and One Button to Push

No

Yes

Yes

Allows users to view scheduled Webex Meetings and join with a single tap.

Call history and Predictive dialing

Yes

Yes

Yes

Allows users to easily make a call.

Call history—Lists your last 25 calls; select from the list.

Predictive dialing—As you enter a phone number or search the directory, the results change to match your query.

Cisco Unified Communications Manager Extension Manager

Yes

No

Yes

Provides users with the benefits of a personal calling line, including Favorites, Recents, and Directory.

Enhanced Webex Meetings experience

No

Yes

Yes

Allows users to participate in an enhanced Webex Meetings experience with the following features:

  • Meeting notifications—Users receives a notification before the meeting starts.

  • Lobby—Participants wait in a virtual lobby for the meeting to start.

  • Active speaker—When an attendee speaks, then their icon lights up.

Webex Calling video intergration for Microsoft Teams

No

Yes

Yes

Allows users to schedule and join Microsoft Teams meetings.


 

One Button to Push is not supported for Unified CM Calling.

Directory

Yes

Yes

Yes

Allows users to call a coworker from a company directory.

Guest share

No

Yes

Yes

Allows users to share content without a Webex App account.

Hold and resume

Yes

No

Yes

Allows users to put an active call on hold and then resume the call when ready.

Hot Desking

No

Yes

Yes

Allows users to reserve their devices and provides the benefits of a personal meeting device, including meeting notifications from their personal calendar.

Proximity pairing

No

Yes

Yes

Allows users to connect a device to the Webex App.

Wireless sharing with the WebexApp

No

Yes

Yes

Allows users to collaborate with coworkers by sharing information without your HDMI cable.

Deploy Webex Desk Hub to Control Hub for Webex Calling with Control Hub or for Unified CM Calling with Control Hub.

Keep the following points in mind:

  • If you plan to deploy in Shared mode and use Hot desking, then you create and assign the device to a Workspaces.

  • If you plan to deploy in Personal mode, then you add a user and assign the device to them. You can also have the user activate the device from Cisco Webex Settings (https://settings.webex.com/).

For more information on deploying to Control Hub, see Activate a Cisco Webex Room or Desk Device or Webex Board..

Before you begin

If you use a firewall, then confirm that your Webex Desk Hub can reach Control Hub.

  Command or Action Purpose
1

(Optional) Add your device to your Cisco Unified Communications Manager (Unified CM). Configure your features and services.

Configures Unified CM for device registration and adds features and services. This step is only for Unified CM Calling with Control Hub deployment.

2

Create a Workspaces in Workspaces or add a user in Users. Add your calendar, and call service. Generate the activation code.

Set up Control Hub so Desk Hub automatically registers once it connects to a network.

Deploy in one of two modes:

  • As a shared device—Create a Workspaces or add the device to an existing Workspaces. Add a calendar service for room meeting notifications.

  • As a personal device—Create a user or add the device to an existing user. Add a calendar service for personal meeting notifications.

Create a Workspaces if you deploy the device for Shared mode and Hot desking.

Select the Call Service option that matches your deployment model:

  • Free Calling—Select this option for Unified CM Calling with Control Hub.

  • Webex Calling with Control Hub—Select this option for Webex Calling.

3

Customize your device with more features.

Add additional features as needed. Refer to What's new in Webex Desk Hub for supported and planned features. For more information on feature configuration, see Device Configurations for Room and Desk Devices and Webex Boards.

You deploy your device to Cisco Unified Communications Manager (Unified CM) if you want Unified CM to handle call control and processing.

To help you with deployment, the following documentation is available for your Cisco Unified Communications Manager version:

If you have additional questions, see the Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service for your Cisco Unified Communications Manager. This document is a road map of the available Cisco Unified Communications Manager library.

As you deploy your device, keep in mind that audio and video traffic can be sent to different RTP port ranges in order to improve Quality of Service (QoS).

The following fields control the port ranges in the Cisco Unified Communications Manager (Unified CM) Administration:

  • Audio ports

    • Start Media Port (default: 16384)

    • Stop Media Port (default: 32766)

  • Video ports

    • Start Video: This is set to the video start port.
      • Minimum: 2048

      • Maximum: 65535

    • Stop Video: This is set to the video stop port.

      • Minimum: 2048

      • Maximum: 65535

After the Start Video RTP Port and Stop Video RTP Port are configured, the device uses ports within the video port range for video traffic. The audio traffic uses the media ports.

If the audio and video port ranges overlap, the overlapped ports carry both audio and video traffic. If the video port range is not configured correctly, the device uses the configured audio ports for both audio and video traffic.

Before you begin

Install the appropriate device package and a current firmware release before you deploy the device. If you do not install the device pack, then the device fails registration.

  Command or Action Purpose
1

Add and configure the device on Unified CM.

Configures Unified CM for device registration and add your features and services. For more information, see the administration guide for your Cisco Unified Communications Manager version.

2

Connect the device to your power and network.

Allows the device to power up and begins the configuration steps for deployment.

3

Configure your Ethernet settings.

This is an optional step. Some administrators deploy manually and can set the IPv4, DNS, VLAN, or Proxy settings if needed.

4

Select your Call Service.

The call service for Unified CM deployment is UCM Calling.

The call service for Cisco Unified Communications Manager Express is Cisco UCM via Expressway

5

Configure your server address.

Allows the device to register with your Unified CM. Enter your Unified CM TFTP IP address.