System Requirements

Review these system requirements to verify that you can use Webex App on your computer, mobile device, or web browser.

The performance of Webex App may also be influenced by other factors, for example: network connectivity or other applications on your devices.


 

These requirements are continuously reviewed and may be revised.


 

Ensure that your system time is correct, as this may impact you joining meetings or calls.

  • Windows recommended minimum system requirements

    • Windows Server 2016.
    • Windows 10 and later. Make sure your drivers are up-to-date.

      For further information on the latest drivers for some graphic products, see the following:

      For Windows 10 or later N editions, you must install the Media Feature Pack. For installation instructions, see Media Feature Pack list for Windows N editions.

    • Intel Dual-Core CPU 2.XX GHz or AMD processor (4 GB of RAM minimum recommended).

    • Some features require additional system requirements:

      • Reactions in a scheduled Webex Meeting or Personal Room meeting.

        • Operating System—Windows 10 version 10.0.17763 or later

        • Processor—four physical cores or more

        • Memory—4 GB or more of RAM

      • Virtual or blurred background in calls and meetings

        • Operating System—Windows 10 32-bit/64-bit


           

          If you're in a VDI environment, make sure you're using a supported platform for virtual backgrounds. See the VDI Release Notes for more information.

        • Processor:

          • Intel Core i3, i5, or i7 4000 series or higher

          • AMD Ryzen 5, 7, 9, or higher

        • Memory:

          • 8 GB or more of RAM

          • 2 GB or more of VRAM for dedicated GPUs

  • Mac recommended minimum system requirements

    • MacOS 10.13 and later on a supported Mac. .

    • M1 chip or Intel CPU-based (4 GB of RAM minimum recommended).

    • Some features require additional system requirements:

      • Reactions in a scheduled Webex Meeting or Personal Room meeting.

        • Operating System—macOS High Sierra (version 10.13) or later

        • Processor:

          • Intel Core i5 6000 series dual-core processor or higher

          • Intel Core i7 5000 series dual-core processor or higher

          • Intel Core i7 quad-core processor or higher

          • Intel Core i9 dual-core processor or higher

          • Intel Xeon dual-core processor or higher

          • Intel Core m3 7000 series dual-core processor or higher

          • Other Intel processors: six cores or higher

          • Non-Intel processors: eight cores or higher

      • Virtual or blurred background in calls and meetings

        • Operating System—macOS High Sierra (version 10.13) and later


           

          If you're in a VDI environment, make sure you're using a supported platform for virtual backgrounds. See the VDI Release Notes for more information.

        • Processor:

          • Intel Core i7 4000 series quad-core or higher processor

          • Intel Core i7 5000 series dual-core processor or higher

          • Intel Core i5 6000 series dual-core processor or higher

        • Memory—2 GB or more of VRAM for dedicated GPUs

  • iPhone and iPad

    • iOS 16 and later, and iPadOS 16 and later.

    • Some features require additional requirements:

      • Virtual or blurred background in calls and meetings

        • iPhone 7 or later

        • iPad Pro and later

        • iPad mini (5th generation) and later

        • iPad Air (3rd generation) and later

      • Use Wi-Fi to receive notifications for incoming calls using Unified CM

        • iOS 16.5 or later
        • iPadOS 16.5 or later
  • Android Smartphones

    • Android 10 or later (3GB of RAM required).

    • On November 1, 2023, Android 9 reaches end of support.

    • Some features require additional system requirements:

      • Virtual or blurred background in calls and meetings

        • Processor:

          • Snapdragon 845

          • Samsung Exynos 9810

          • Equivalent processors with eight or more cores

        • Memory—3.5 GB or more of RAM

  • Web

    Last two major releases of one of these browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge on computers running Windows, Mac, or Linux.


     

    You can use the meetings and free calling (Call on Webex) features from the Webex App for Web using Firefox, Chrome, and Safari only.

  • Chromebook

    The messaging, calling, and meetings features from Webex App for Android are supported.

  • Linux recommended minimum system requirements

    • Core requirements: Intel Dual-Core CPU 2.XX GHz or AMD processor (4 GB of RAM minimum recommended)

    • Display Protocols: x11 and Wayland.

    • Desktop environment/Window Manager: GNOME/Mutter and KDE/KWin recommended.

Support Policy

Webex App is proactively tested against versions of supported platform operating systems (OS): Windows, Mac, iOS, and Android. Compatibility and support for new OS versions is being provided in the following manner:

  • Compatibility—We proactively monitor upcoming OS versions and validate Webex App for compatibility with OS Beta releases. Our best effort is made to address any blocking issues or incompatibilities discovered during testing.

    Example: iOS 16 is planned to be released in September 2022. The current version of Webex App for iOS is validated for compatibility with iOS 16 Beta versions. If blocking issues are discovered, they're fixed and released in an updated version of Webex App for iOS before the iOS 16 GA release date. If no blocking issues are discovered, the current Webex App version is considered compatible with iOS 16.


     

    Fixes are incorporated as per the Cisco support and maintenance policy.

  • Support—Once a new OS version is officially released, OS verification tests are performed using the latest version of Webex App on the newly released version of the OS. Any discovered issues are addressed as part of the next regular feature or maintenance Webex App release.

    Example: iOS 16 is released in September 2022. OS verification tests of the latest Webex App for iOS are performed with the released iOS 16 GA version. Any found issues are addressed in the next release Webex App release. Webex App is designated as supporting iOS 16.

We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Other browsers may produce unexpected results.


 

Control Hub doesn't support Internet Explorer.

Safari browsers may run into some problems when configuring Webex Meeting sites in Control Hub. We recommend that you use Google Chrome to avoid those problems.

Control Hub is not designed for mobile devices.


 

Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later.