The two channels available for Webex App desktop updates are:

• Latest (monthly releases)
• Slow (releases every 4 months) —This option is only available on request. If you want to request access to slow channel (cadence) for Webex App updates for your organization, reach out to your Cisco representative or Cisco support.

Deferral settings are available for both channels. For more information, see Webex App desktop update controls.

Schedule for releases

The latest channel version is released typically on the first Tuesday of each calendar month.

The slow channel version is released typically on the last Tuesday of the dedicated Slow channel month. The dedicated months for Slow channel releases are February, June, and October.

The releases roll out gradually over 11 days.

For security updates or significant bugs, a patch typically rolls out over three days.

Versions supported

To ensure a high level of security and access to the latest features, Webex enforces a limited lifespan for its desktop clients. It mandates a new minimum version every four months.

End of Support

End of Support means that we’ll stop releasing patches for this version, and technical support teams will no longer support that version.

Webex App supports the latest two versions per channel (n and n-1).

For example, in September the Latest channel supports 43.9 and 43.8, and the Slow channel supports 43.6 and 43.2.

Versions older than the minimum supported version will continue to function until they reach their End of Life date, typically nine months after initial release.

Latest channel

We encourage all customers to stay on the latest release whenever possible.

Slow channel

End of Life means that this version will be blocked from use, and technical support teams won’t support that version.

• You'll be encouraged to update your app to the latest version 30 days before the End of Life.

  

• If you attempt to use Webex App after the End of Life date, you’ll see this prompt and effectively be locked out until you upgrade.