You can use any of these phones for Webex Calling. For Webex devices in shared mode, you register them to the cloud and then add Webex Calling PSTN service to the Workspace.
Type |
Supported models |
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IP Phones (desk phones) |
The following Cisco IP Phones support Webex Calling:
Your Cisco multiplatform device must run software version 11.2.3MSR1 or later (Cisco Webex Phone OS). On-board Cisco Multiplatform devices with Cisco Webex cloud. See Webex Features available on Cisco MPP devices for details. |
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DECT Phones |
Cisco IP DECT 6800 Series with Multiplatform Firmware
For Webex Calling/Wholesale, these offers apply:
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Wi-Fi phones |
Webex Calling supports these Wi-Fi phones:
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Conference Phones |
The following conference phones support Multiplatform Firmware:
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Analog Telephone Adapters (ATAs) |
ATAs connect non-IP devices, such as analog phones, fax machines, and overhead paging systems, to your network and allow them to act as Webex Calling devices. |
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Phone Accessories |
The following phone accessories support Cisco IP Phones with Multiplatform Firmware:
Use the following SKUs when you order an expansion module for a multiplatform phone:
Key Expansion Module Limitations Audio (A version) and Video (V version) Key Expansion Modules can be used interchangeably on supported devices, with these limitations:
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Cisco Webex Room, Webex Board, and Desk Devices |
Webex Calling platform supports the following Room, Desk, and Webex Board devices. Some of these devices support native SIP registration. The devices that support native SIP registration also supports the Webex Calling features defined in the Webex Calling Feature Support Matrix For more information about these devices, go here.
To activate your Desk, Room, or Board device on Cisco Webex, the device must run the software version CE8.3.4 or later for Room OS, depending on the device type. You must use a TRC6 remote control with the SX20. The TRC5 isn’t supported. |
Supported third-party devices
The use of third-party devices is intended to facilitate customer migrations to Webex Calling. The use of these devices on Webex Calling requires approval from your Cisco account manager in order to enable them for provisioning in Control Hub.
If using either Yea link or Poly devices on your Webex Calling service, the following device capabilities apply: Provisioning and Deployment
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Type |
Supported Models |
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IP Phones (desk phones) |
The following Yealink Phones support Webex Calling
The following Poly Phones support Webex Calling
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Conference Phones |
The following Yealink Conference Phones support Webex Calling
The following Poly Conference Phones support Webex Calling
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Customer-Managed Door Phones/Intercoms, Speakers, and Pagers |
Algo Supported Models IP Speakers & Horns
IP Pager Adapter
IP Strobe Lights
IP Doorphones/Intercoms
IP Controllers
Singlewire/Informacast Supported Models
2N Supported Models
Grand stream Supported Models
CyberData devices For a list of supported devices, see CyberData's Webex Calling Solution Endpoints. |
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Yealink DECT and Handset |
The following Yealink and DECT Headsets support Webex Calling:
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